Notification of Auto Order Not Processing

Suppose USANA cannot process a payment for an Auto Order due to a declining credit card or other issues. In that case, USANA will attempt to contact customers to inform them that there is a problem with the processing of their order and ask them to contact Customer Service by the close of business on Friday.   USANA will send an automated e-mail to the e-mail address on file and send a notification through the USANA Mobile Hub App. Associates and Preferred Customers that subscribe to USANA text messages may also receive a courtesy text message.

Additionally, USANA will use an autodialer that automatically calls the main telephone number of the account file. The autodialer is available in English, Spanish, Chinese, and French in the United States and Canada.

If an Auto Order fails to process, you have until Friday of the week the Auto Order was scheduled to process to ensure you have the 100 or 200 Personal Sales Volume (PSV) needed to remain qualified.

USANA will attempt to obtain payment for an Auto Order multiple times throughout the week.

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