Preferred Customer Welcome Packet
The Customer Welcome Packet is a free gift each new Preferred Customer (PC) you enroll will receive as part of their first USANA order. It’s designed to give your new customers ideas and resources to incorporate healthy habits—like supplementation, exercise, and healthy eating—into their life. It’s your way to show them how much we care about their healthy lifestyle.
The packet includes:
- A welcome brochure with tips to create healthy habits and build trust in USANA’s products
- A quick shopping and workout guide
- A mini product brochure with information on all USANA products
- An insert about USANA Foundation
New Customer Email Campaign
In addition to the Customer Welcome Packet, your new PCs will receive up to four follow-up emails—sent at pivotal times during the start of their journey—to encourage continued engagement with both you and USANA.
These emails include:
- A Welcome Email explaining the exciting benefits of being a PC.
- A Customer Survey Email encouraging your customer to give us valuable feedback.
- A Reorder Reminder Email explaining the benefits of setting up Auto Order.
- A Final Email reinforcing the healthy messages we’ve already sent and providing information on becoming a USANA Associate.
Resources
You will be directed to log in to The Hub to access the links below.
Welcome Brochure EN / SP / CH
Shopping and Workout Guide EN / SP / CH
Mini Product Brochure EN / SP / CH
THF Insert EN / SP / CH
New Customer Experience Visual Timeline EN / SP / CH
Welcome Email 1: Enrollment Confirmation* EN / SP / CH
Welcome Email 2: Survey* EN / SP / CH
Welcome Email 3: Reorder Reminder* EN / SP / CH
Welcome Email 4: Share What You Love* EN / SP / CH
*These PDFs are basic templates for informational use only. Personalized content will be added when the emails are sent.
Last modified: November 20, 2020
