Using the Carbon Copy (CC) and Blind Carbon Copy (BCC) Options in the USANA Email

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You can “Carbon Copy (Cc)” recipients by placing their e-mail addresses in the “Cc” field. “Carbon Copy (Cc)” sends a copy of the message to the designated recipients whose e-mail addresses are included in the “To” field and the “Cc” field.

You can “Blind Carbon Copy (Bcc)” recipients by placing their e-mail addresses in the “Bcc” field. “Blind Carbon Copy (Bcc)” sends a copy of the message to the designated recipients whose e-mail addresses are included in the To, Cc, and Bcc fields. However, recipients of the message cannot see other recipients’ addresses that are included in the “Bcc” field. Anybody whose e-mail address is in the Bcc field will receive the e-mail with the impression that the e-mail was only sent to them.

Please be sure to separate multiple e-mail addresses included in these fields by a comma.

USANA Email Use with Outlook

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USANA email can be integrated with Outlook utilizing a POP3 or IMAP address. Set your SMPT server to the same email server (mail.usana.com) as your POP3 or IMAP settings. You will also need to set your username and password the same for authentication.

Using a POP3 setting simply makes a copy of the mailbox everywhere it is accessed, but does not synchronize with the server so that changes, such as deletions, can be made.

Using a IMAP setting will synchronize with the server and allows you to see the version on the server and make changes, including deletions.

While USANA does support SSL encryption for an Associate’s incoming mail in Webmail (POP/IMAP), we do not support it for outgoing (SMTP) email.

USANA Email

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One of the best ways to stay connected in your business is with your own USANA email address (i.e. yourname@USANA.com). Use it to connect with potential Associates, reach out to customers, and stay in touch with your team.

Associates receive a USANA.com email address with a Business Accelerator Suite subscription. Easily access your webmail on The Hub or via mail.USANA.com using your USANA Associate ID# and password.

Please note: USANA email does not support eFax or other fax services. All emails older than six months are automatically deleted.

To help protect your personal data, it’s a good practice not to use your email account as an information repository. Take time to regularly download essential emails and documents to your personal device. See this user manual for more information.

Creating Contact Lists or Groups in USANA Email

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In order to add a name to a mailing list in the USANA email, you must create a contact group:

  • Go to “Address Book”
  • Click on the drop-down “New Contact”
  • Click on “Contact Group”
  • Enter contact group information
  • Click “Save” when finished

Attaching Documents to my Email Messages in USANA Email

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To attach a file to your e-mail message in USANA Email:

  • Click on “Attach”
  • Locate the file(s) using “My Computer”
  • Double click on the file(s) or click on “Open”

Team Manager Report Contacts in the Media Center

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When you create and save a report in Team Manager, it will show the group of people from the saved report as a contact group in the Media Center. Saved reports pull in fresh data all the time, and is updated automatically.

Using Team Manager to Create Mailing Lists for USANA Email

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Unfortunately, we do not have a mailing list option for reports created through Team Manager. However, if an Associate creates and saves a report in Team Manager, it will show the group of people from the saved report as a contact group in Share USANA Media Center. The saved reports pull in fresh data all the time and is updated automatically.

Add non-USANA Email Accounts to your USANA Email

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Manage your USANA.com account and other email accounts all in the same place by adding an external account. For example, you can add external,  non-USANA email accounts to your USANA email account. 

Adding non-USANA email accounts to your USANA email account:

  1. Log into USANA.com with your email address and password.
  2. Click the Preferences
  3. On the left of your screen, select Accounts.
  4. Click Add External Account to open the External Account Settings.
  5. Add the email address for your external account and give it a name.
  6. Select the Account Type, pull your mail server by either POP3* or IMAP**, and supply the username, password, server name, port, and encryption.

*POP3 allows you to download the messages into the same inbox but will not preserve folder structure. It does not synchronize with the server, so changes, such as deletions, can be made.
**IMAP preserves folder structure but shows the account in a separate inbox. It synchronizes with the server allowing you to see the version on the server and make changes, including deletions.
Note: We STRONGLY recommend using IMAP only.  

  1. Optional: set a custom Reply-to email address and a customized signature.
  2. Save the settings to complete adding your external account.

For further information or assistance, please contact customer service at CustomerService@USANAinc.com.

Using the USANA Email with a Smart Phone

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USANA email can be utilized with most smartphones if they allow for POP3 or IMAP settings.

Using a POP3 setting simply makes a copy of the mailbox everywhere it is accessed but does not synchronize with the server so that changes, such as deletions, cannot be made.

Using an IMAP setting will synchronize with the server and allow you to see the version on the server, and allow you to make changes, including deletions.

Set up your email using these steps:

  • For Apple products such as iPhones, iPads, and MacBooks, you will navigate to Settings, Accounts (Passwords & Accounts on iPhone and iPad/Internet Accounts on MacBook), and click on Add New Account.
  • For Android or PC products, you will navigate to your preferred email application, go to Settings for that application, and go to Add new Account.
    • Do not use the address with your alias
    • Password will be the same as The Hub password
    • Server/Host Name is mail.usana.com
    • Select Incoming and Outgoing mail, both. This allows you to receive and send mail.
    • Ensure that SSL is off

Email Time Zones

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To change the time zone for your email account:

  • Log on to your email account from The Hub
  • Select “My Account” icon
  • Click on Email
  • Click on “Preferences”
  • Under “Time Zone and Language” locate “Time Zone”
  • Click on the dropdown box
  • Select time zone
  • Save changes