By default, your USANA email address is yourAssociateIDnumber@usana.com (example 123456@usana.com). This is a permanent email address; however, you can set up or change an alias to use a name that you prefer through the “Change Alias” link to the left of the screen under “Zimlets” box.
The bounce@usana.com feature in Zimbra webmail may be desirable if you plan to send an e-mail to a large group and do not wish to be notified of any undeliverable messages. If you choose to use the bounce option, any mail that can’t be delivered will be dropped into the bounce bucket rather than come back to you as undeliverable.
You can configure this through Webmail Preferences.
USANA requires that all Associates sign and acknowledge the Associate Agreement (which consists of the Associate Application, USANA Terms & Policies, and Compensation Plan).
The Associate Agreement allows applicants to conduct business as a USANA Independent Associate. New enrollments have 30 days to agree to the Associate Agreement, either by signing the Associate Application in paper form, or enrolling electronically and e-signing the Agreement. After 30 days, Associates that have not signed the Agreement will have their account put on hold and/or possibly terminated.
Signed Agreements can be accepted through the following means:
Email: CustomerService@usanainc.com
Fax: 1-800- 289-8081
Mail: 3838 W Parkway Blvd., Salt Lake City, UT 84120
Please refer to USANA Terms & Policies 4, 7, and 53.
Receipts can be printed through the My Account section on The Hub. Select My Orders, select the timeframe of Order Placed In, click “More Order Details,: then scroll down to the bottom and select “Packing Slip.” From here, you’ll be able to print your receipt.
The ID or Customer Number is located on the top, right-hand side of a packslip, approximately six lines down.
You can also find a quick link to Forms on the main landing page of The Hub under the rotating stories.
The calendar has instructions to help you track the date of your Auto Order and information on how to remain eligible to earn commissions.
View your Commission History online through The Hub’s Check Stub Reprint report. You can print a copy of your weekly check stubs or view a chronological list of your commission earnings. Keep in mind your weekly check stubs may not show all of your income because if USANA issues a contest prize, you are not paid a commission for it. If you receive a contest prize, an adjustment that accounts for its value will show on the Earnings Reconciliation Statement. which you can also find on The Hub under “My Account” and “Tax Information.”
When you sign up using Online Enrollment you are able to print out a completed application form once the enrollment process is complete. However, if you are already an Associate with USANA, it is not possible to print this completed form. You can print a blank Associate Application from The Hub, but it will not be automatically populated with your information.
There are three ways you can enroll new Associates or Preferred Customers online:
Unfortunately, there is not currently a place to practice placing enrollments online.
