If your sponsor is not helping you or is no longer in USANA, you can contact customer service, and they will find a Gold Director or above to get in contact with you.

Customer Service will need:

• Your full name
• address
• and phone number

Due to privacy considerations, you may not get information to all of your Upline or Team Above.

The recognition name or preferred name is how Associates’ distributorships are recognized in USANA announcements. If there is not a preferred name selected, Associates will be recognized by a first and last name or a business name.

When you request a preferred name on your USANA account, you will be recognized by that name in weekly reports, convention awards, and any other reports or publications that USANA may send out. If more than one person is to be listed in the preferred name, both parties must be associated with the account, such as co-applicants, partners, etc., or they must be husband and wife. Please see the following examples:

• Jane Doe and John Doe are married, but John is not listed on the distributorship. Since Jane and John are married, the preferred name can be listed as Jane and John Doe.
• Jane Doe is the applicant, John Morrison is the co-applicant. Since John is the co-applicant, the preferred name can be listed as Jane Doe and John Morrison.
• Jane Doe and John Morrison have a distributorship and have a DBA (Doing Business As) listed as “Health Supplements.” Since Jane and John are partners in the distributorship, the preferred name can be listed as Jane Doe and John Morrison or Health Supplements.
• Jane Doe is an Associate and is dating John Morrison, who is also an Associate. Since Jane and John have separate distributorships and are not married, they must be listed separately and cannot include each other in the preferred name on their accounts.

To add a preferred name to your account, follow these steps:

• Log on to The Hub
• Click on the “My Account” icon,
• Click on “Profile Manager”
• Select “Add/Edit Preferred Name”
• Add or change the information you would like
• Click on “Save”

Upline or Team Above support should start with the person who sponsored you. If unable to establish contact with your sponsor, contact customer service. They can put you in touch with your Upline or Team Above leader and can also help put you in contact with someone you can work with on a crossline basis if it would be helpful.

An Upline or Team Above is defined as all the Associates above a given Business Center.

A prosumer is someone who not only sells a product but also takes it. USANA is encouraging Associates to “practice what they preach” and use the USANA products that they sell.