Definition of Maxed Out Business Center

To maxed out a Business Center means that you have accumulated 5000 points on each side. For example in someone’s BC1 the Left Volume would total 5000 and the Right Volume would total 5000.

There is no time limit to max out a Business Center. You may max out a Business Center (generate 5,000 Sales Volume points on each of the left and right sides) in any given week, provided that you are qualified to earn commissions.

Definition of Left or Right

Left or right refers to the left side and the right side of your business center.
Every business center has a left and right side.
Associates build a Team Below by placing new enrollments on the left or right side below their business center.

If an Associate meets the personal sales volume to remain active in a four week period they can earn a commission from the volume accumulated on the left and right of their business center.

Contact Information and Account Security

USANA can give information (i.e. placement, e-mail, phone number, etc) to a member of the Upline or Team Above, if we verify that the caller is indeed in the Upline or Team Above.

Associates can get contact information for their team members in Team Manager for the purposes of staying connected, training, and sharing company updates.

Information that we can never give out is address and credit card info.

A member of the Upline or Team Above cannot make changes to another Associate’s account.

Canada Anti-Spam Law

Canada’s long-awaited anti-spam law (CASL) went into effect on July 1, 2014. CASL prohibits virtually all unsolicited commercial electronic messages (CEMs). This includes emails, texts, SMS, and instant messages that encourage participation in a commercial activity (i.e., marketing and/or sale of the USANA opportunity and/or products). CASL does not apply to voicemail, telephone calls, facsimile messages, auto-recorded voice calls, or any non-commercial electronic message. The law applies to Canadian residents sending CEMs to other Canadian residents AND any individual or business outside of Canada sending CEMs to Canadian residents. Subject to certain exemptions, no individual or business inside or outside of Canada may send an electronic message to a Canadian recipient unless the Canadian recipient has given the sender permission to send the message (express, opt-in, or implied consent based on an existing business, personal, or family relationship). CASL does not apply to messages from charities or political campaigns.

What CASL Means for USANA Associates: 

  1. Associates DO NOT need permission to send messages to other Associates (business-to-business messages are exempt from the express, opt-in, or implied consent requirements of CASL);
  2. Associates DO NOT need to get express consent to continue sending messages to their existing and active* customers (retail customers and personally sponsored Preferred Customers) because they have an existing business relationship with these individuals (i.e., implied consent);
  3. Associates DO NOT need to get express consent to send messages to prospective customers and distributors with whom they have a personal, family, or business relationship (i.e., implied consent);
  4. An Associate CAN contact a referral with whom he/she does not have a relationship, but ONLY IF (a) the Associate has a business, personal, or family relationship with the person making the referral, (b) the person making the referral has a business, family, or personal relationship with the person being referred, AND (c) the Associates discloses the name of the person making the referral in the message to the recipient;
  5. Associates MUST obtain express consent to contact any third party with whom they do NOT have some type of business/non-business relationship.

*An “active” customer is one with whom the Associate has an existing business relationship based on one of more of the following: (i) the purchase of a product, goods, or a service within the past two years, or (ii) an inquiry or application within the past six months.

All Messages MUST Contain the Following Information:

  1. Non-misleading subject header and content (neither the message nor its content may be false or misleading in any way);
  2. The identity of the Associate sending the message (full name, sender’s mailing address—DOES NOT have to be a home mailing address, but it CANNOT be USANA’s mailing address—and the Associate’s telephone number or email address);
  3. A valid, working unsubscribe mechanism.

Individuals sending messages that do not comply with CASL may be fined up to $1 million, and organizations that send non-compliant messages may be fined up to $10 million. Additionally, recipients of non-compliant messages can sue senders for $200 for each non-compliant message they receive. Fines like these can be easily avoided by following good communication practices and keeping your contact lists up to date.

Setting up an Organization (for Profit or Non-profit) to Raise Funds

A school, sports organization, or other organization, as with any legal  business entity that is for profit or not-for-profit, is eligible to enroll as an Associate. As an Associate, an organization could earn money through retailing products, enrolling Associates and Preferred Customers, and participating in the compensation plan. However, if the organization did not want to handle delivering products for retail purchases or collecting money, they could direct all those who want to purchase products to enroll as Preferred Customers. Volume from the purchases of the PCs together with volume generated by Associates placed in the Team Below would be paid under the compensation plan.

Please be aware that the Associate Applicant is liable for control of  the organization income and USANA is unable to assist with any legal or tax services or advice. This would need to be received from a tax and/or legal advisor.

HF Teambuilder

HF Teambuilder or HF Teambuilding is not affiliated with USANA Health Sciences. It appears to be set up by an Independent Associate. Unfortunately, there is no further information regarding this program or group.

Duplicate E-mail Addresses

For account security, USANA has implemented programming so that our system will not accept an e-mail address that has already been utilized on another Associate or Preferred Customer account. If you are experiencing difficulties entering an e-mail address on your account due to a duplicate address, please contact customer service at CustomerService@usanainc.com or by calling 1-888-950-9595 for further assistance.

Contacting Associates

To protect the privacy of USANA’s Associates and Preferred Customers, USANA does not give out any contact information for any Associate or Preferred Customer unless the individual is either personally sponsored by the requestor, is the requestor’s personal sponsor, or is the first Gold Director or above in their direct Team Above. If you would like to be contacted by a specific Associate either in your area, in your Team Above, or in a crossline, please contact customer service. You will need to provide your name, address with zip/postal code, a phone number or e-mail address, and the reason you would like to speak with them. Customer service will try to locate the individual and give them your contact information so that they may contact you at their convenience.

Changing Personal Information for Team

In order to preserve the applicant’s privacy and maintain security, only the applicant on a Distributorship or Preferred Customer account may make changes to personal information such as address, phone number, and payment information.

Preferred Customer vs Retail Customer

A Preferred Customer is someone who purchases USANA products for their personal use only, directly from USANA. A Retail Customer is someone who purchases USANA products directly from a USANA Associate or places an order on the company’s website, www.usana.com, as a guest. Neither customer type is allowed to participate in the compensation plan.