Preferred Customer Online Access

Preferred Customers can gain access to their account through USANA.com.

  • Click “Login” from www.usana.com
  • Enter your Preferred Customer number and password
    • If your account is brand new, please wait 24 hours before signing in for the first time.

Once you sign in, you can shop for products or navigate to Account Settings or My Order Returns by clicking on your name and selecting the direct links in the drop-down menu. This is the same menu where you create or adjust your Auto Order.

Preferred Customer Renewal Fee

There is no renewal fee for Preferred Customers.

Preferred Customer Registration Under a Company Name

A Preferred Customer (PC) can not register with USANA under a company name. PC’s must be signed up with individual name.

Preferred Customer Password-PIN

It is not necessary to enter in a PIN/password when signing up a Preferred Customer. If you do not enter a PIN then when they go to log in they can log in the new customer can just click on “First time logging in” and a PIN/password can be established at that time.

Preferred Customer Minimum Purchase Requirements

There is no minimum purchase requirement for Preferred Customers.

Preferred Customer E-Mail Distribution – Daily Updates

At USANA, we like to keep you in the loop by sending you e-mails. But we want to make sure you’re only getting the e-mails you want. That’s why we’ve created a handy way to customize your preferences online for the e-mails you receive.

To customize your e-mail subscriptions:

  • Log onto The Hub
  • Click on the “My Account” icon
  • Click on “Profile Manager”
  • Select the “Manage E-mail Subscriptions” link
  • Click the boxes to subscribe (or unsubscribe) from the e-mails of your choice

Preferred Customers Only: If you are a USANA Preferred Customer and don’t want to be left out of USANA’s product specials and hot deals, then make sure to sign up for these e-mails that are written specifically for you.

Although we REALLY don’t recommend it, if you don’t want any e-mails from USANA rolling into your inbox, follow the same steps:

  • Log onto The Hub
  • Click on the “My Account” icon
  • Click on “Profile Manager”
  • Select the “Manage E-mail Subscriptions” link
  • Click the “Opt-out” box to unsubscribe from all USANA e-mails
Please note that it may take up to a week for the subscribe, unsubscribe, or opt-out changes to take effect.

Preferred Customer Cancellations

A Preferred Customer (PC) may cancel their auto order or account at any time either over the phone by contacting Customer Service, via the e-Mail address listed on their account, or in writing by fax or mail.

Once a PC account has been cancelled, there is no restriction for a PC to become a first-time Associate or Distributor. If the PC has been an Associate or Distributor in the past, they must wait the required amount of time before re-registering as an Associate or Distributor.

Preferred Customer Commission

A Preferred Customer can not earn a commission.

Preferred Customer Account Cancellation

As a Preferred Customer, there is no need to send in a letter to cancel Auto Order or the account. Preferred Customers may cancel over the phone.

Auto Order Requirements

Being on Auto Order is not a requirement for Preferred Customers, Affiliates, or Associates.

The only requirement to keep an Auto Order active is having at least one item listed on the order.