To help you find answers to your frequently asked questions about the Affiliate experience.
New Affiliate Program Changes:
Q. If I have an Affiliate who enrolled prior to June 22, 2024, how will they be affected by the program changes?
A. Any Preferred Customers (PCs) enrolled under an existing Affiliate before June 22, 2024, will be grandfathered in and will continue to earn a 15%–20% commission based on the products they purchase. PCs enrolled by an Affiliate after June 22, 2024, will generate a flat 15% commission. Additionally, Affiliates will need to generate CA $200 in sales from PCs or Retail Customers every 60 days to remain in the Affiliate program.
Q. Will Associates and referring Affiliates earn a 10% bonus on Affiliates’ personal purchases who enrolled before June 22?
A. No. The grandfathering only applies to PC orders, not to Affiliate orders. Therefore, Associates and referring Affiliates will earn a 10% bonus (with a 70% volume roll) on ALL orders from personally sponsored Affiliates from June 22, 2024 onward.
Q. Does the CA $200 sales requirement apply to Affiliates who were part of the program prior to June 22, 2024?
A. Yes. This requirement must be met by all Affiliates. The 60-day period will start for existing Affiliates on June 22, 2024.
Q. If I assign an Affiliate to another team member, can I still earn the 10% bonus on that Affiliate’s personal purchases?
A. No. Associates earn the 10% bonus only on orders made by personally sponsored Affiliates.
Q. If I have an Affiliate who enrolled before June 22, 2024, will I still receive 100% volume rolling up the tree from their personal purchases?
A. Yes. Any Affiliates enrolled prior to June 22, 2024 will continue to generate 100% volume up the tree on all Affiliate personal orders.
Q. If my Affiliate doesn’t meet the sales requirement and is reclassified, will they keep their same spot in the tree?
A. Yes. Affiliates who are reclassified as a PC will stay in the same spot in the tree. You are not able to move this PC.
If you want to move a reclassified PC in your tree, they will need to reenroll.
Q. Can an Affiliate who has been reclassified to a PC move back to Affiliate if they choose?
A. Yes, a reclassified PC can request to become an Affiliate again by contacting affiliatesupport@USANAinc.com and waiting the required 3–5 day period. They must still meet the sales requirement within 60 days of their account status change.
Q. Can a reclassified PC switch back and forth between PC and Affiliate as many times as they choose?
A. No, once a PC has been reclassified, they can only switch back to Affiliate once in a six-month period.
Q. How will my Affiliate know if they’ve been reclassified? Will I be notified if this happens?
A. We will notify both you and your Affiliate 25 days before they will be reclassified to let them know they may be at risk. We will also remind them 10 days before they are reclassified. If they still haven’t met their sales requirement after 60 days, we will automatically reclassify them and will send both them and you a notification.
Q. If a reclassified PC shares and earns product credits through the Refer a Friend program and then switches back to Affiliate, will those credits be converted to cash or can they still use them to place an order?
A. Product credits cannot be redeemed for cash. If a PC has credits when they switch to Affiliate, they can still use these credits for future purchases. They will not earn cash or Affiliate commissions on sales made as a PC. They can only earn Affiliate commission on sales made as an Affiliate.
Q. How will the Affiliate’s online experience change when they log in to USANA.com? Will they need to log in differently?
A. No, a reclassified Affiliate will continue to log in the same way. The only difference is instead of seeing a link to their Affiliate Dashboard they’ll see the Refer a Friend dashboard. It’s a slightly different experience, but they have the same purchasing benefits they had as an Affiliate—and they can still access their personal Share Links.
Associate Focused:
Q. Do I need to be commission qualified to sponsor an Affiliate?
A. No. But you do need to be commission qualified to be eligible to receive the Affiliate Bonus.
Q. What do I earn from Affiliates I personally sponsor?
A. Beginning June 22, 2024, Associates will be eligible to earn a 10% bonus on an Affiliate’s personal purchases (applies to Affiliates enrolled on or after June 22, 2024). In addition, Associates earn a 20% Affiliate bonus based on commissions your Affiliate earns from their customer purchases.
Q. Do the points generated by my personally sponsored Affiliate count toward PaceSetter or Platinum PaceSetter? And do they count as an enrollment an Associate needs to qualify?
A. Yes and yes. Your personally sponsored Affiliate’s personal purchases and customer sales count 100% toward Platinum PaceSetter and incentive trips. It works the same as a PC toward PaceSetter or Platinum PaceSetter status.
Q. Does the Affiliate bonus count toward rank advancements and/or incentive trips?
A. Yes.
Q. Am I able to choose where Affiliates are placed in my organization?
A. Yes, when using the Direct Enrollment Links. If you do not specify where you want them, or if they come in through your personal website, they will be placed based on your default placement settings in Profile Manager.
Q. Is there a grace period to move Affiliates in my organization?
A. Yes, you have a 10-day grace period to change an Affiliate’s placement and move them to your desired location. Placement change is discouraged unless an error was made.
Q. If an Associate switches to an Affiliate, can I place them in a different spot in the tree?
A. No, an Associate who switches to an Affiliate will maintain their original place in the tree.
Q. Does an Associate earn the Affiliate Bonus on Affiliates referred by another Affiliate?
A. No, an Associate only earns the Affiliate Bonus from Affiliates they personally sponsor.
Q. How much volume rolls up to the Associate from Affiliate purchases?
A. The sponsoring Associate receives a 50% volume roll from Affiliate sales made to customers and a 70% volume roll from Affiliate personal purchases, whether they are personally sponsored or referred by another Affiliate.
Q. Do Affiliates need to know about SVP?
A. No. Affiliate compensation is based on sales dollars, not SVP. Affiliates can track their commissions in their Affiliate Dashboard.
Q. Why do Affiliates earn 15% on customer orders when Associates only earn 10%?
A. Affiliates do not earn any volume from orders they bring in—they simply earn 15% on personally sponsored sales. Associates earn 10% on personally sponsored purchases, but they can earn even more from their team’s Associate, Affiliate, and PC volume generated through USANA’s Base Compensation Plan. Plus, Associates earn 20% of anything their Affiliates earn, a 10% order bonus on Affiliate purchases, and can qualify for several additional travel and sales incentives.
Q. What information is available to Associates regarding Affiliates and/or customers I’ve sponsored?
A. Affiliates are included in many of the Associate reports in Team Manager. You’ll see them in your Order History Report, your Sponsorship Report, your 4-Week Summary Report, and more. Each report can be filtred to only show Affiliates on your team. Keep in mind, Affiliates and customers can opt to hide their contact information, so you’ll only see information we are authorized to share.
Misc.
Q. Which markets have the Affiliate Program?
A. The Affiliate Program is currently available in the United States, Canada, Mexico, and India.
Q. What is the financial benefit of being a team builder versus an Affiliate?
A. Affiliates earn supplemental income two ways: through personal sales and sales from referrals. They do not generate commission based on rolling volume. Team builders, or Associates, have six different ways they can earn, with greater earning potential if they are committed to building a team. Associates can participate in USANA’s Base Compensation Plan, where commissions are earned based on sales volume generated by you and your team. Plus, Associates can qualify for additional bonuses and incentives not available to Affiliates.
Q. Can an Associate see what their Affiliate sees on their sites so we can support them?
A. Multiple trainings in The Hub allow Associates to become familiar with the Affiliate experience. Associates are not able to access an Affiliate account on their own.
Transitions:
Q. What is the process to switch to a different customer type (Associate/Affiliate/PC)?
A. All changes are currently manual. To switch your account, you’ll need to email affiliatesupport@USANAinc.com. This type of account transfer takes one and three days.
Affiliate Focused:
Q. How often do Affiliates get paid?
A. Affiliates are paid weekly via direct deposit—as long as they’ve earned the minimum US $5.00 payout. If this is not met, commissions will roll over to the following week or until the payout minimum is reached.
Q. Is the 20% Affiliate Bonus based on dollar amount or points?
A. The 20% Affiliate Bonus is based on dollars, not points. An Affiliate earns 15% of the tax-exclusive price of any order they generate, meaning they earn 15% of the product price, not the product volume.
Q. Will Affiliates use share links?
A. Yes, this is the primary way an Affiliate will share. Sales generated from customers through these personalized links earn a commission. These links can be found on their Affiliate Dashboard.
Q. Do Affiliates and their customers get the Preferred Price when they place an order?
A. Affiliates save 10% off the retail price (Preferred Pricing) just like Associates and PCs. Their customers have the choice to either check out as a guest and pay the full retail price or sign up as a Preferred Customer and save 10%.
Q. Is there a limit to how much Affiliates can earn?
A. No, there is no limit to how much Affiliates can earn.
Q. Is there an Affiliate sales requirement?
A. Yes. An Affiliate must achieve a minimum of CA $200 in sales through their Affiliate Share Link within a 60-day rolling period to maintain Affiliate status. Personal purchases do not satisfy this requirement. If the minimum sales amount is not reached, the Affiliate will automatically be reclassified as a PC.
Q. Do Affiliates have to pay an annual renewal fee?
A. No.
Q. Are Affiliates required to be Ethics Certified to receive the bonus?
A. No, though they do go through an ethics process. Although ethics certification is not required, it’s encouraged they use the information available to create ethical content.
Q. Are Affiliates required to share their tax information to enroll?
A. No.
Q. Can an Affiliate be an Affiliate for other companies, too?
A. Yes. This is common in the Affiliate marketplace.
Q. Can Affiliates set up an Auto Order and get the 10% Auto Order discount?
A. Yes. Their dashboard is on the same website where they place orders and manage Auto Orders. Affiliates can easily switch between their dashboard and Auto Order access.
Q. Do Affiliates have to be sponsored in the same market their sponsor lives in?
A. No. An Affiliate’s sponsor can reside in any of the markets where the Affiliate Program is available—currently United States, Canada, Mexico, and India.
Q. Can Affiliates enroll Affiliates and/or customers in a market they do not live in?
A. Yes. However, they will only receive credit for purchasing Affiliates/customers where the Affiliate Program is available—currently United States, Canada, Mexico, and India. Any customers/Affiliates residing outside these markets will not earn an Affiliate commissions.
Q. Will USANA cancel Affiliate accounts if the Affiliate is not actively sharing and earning?
A. An Affiliate must achieve a minimum of CA $200 in sales through their Affiliate Share Link within a 60-day rolling period to maintain Affiliate status. Personal purchases do not satisfy this requirement. If the minimum sales amount is not reached, the Affiliate will automatically be reclassified as a PC.
Q. Can an Affiliate enroll using a business name and tax ID?
A. Yes. While this information is not asked for at initial enrollment, Affiliates can log in to their dashboard and update the business name and tax ID anytime.
Affiliate Dashboard:
Q. Do Affiliates have access to reports on The Hub?
A. Affiliates can access an Order History report through their Affiliate Dashboard.
Q. What type of notifications do Affiliates receive?
A.
- Notice when their customer places an order.
- Onboarding messages (including text, email, and on Affiliate dashboard).
- Regular communications highlighting products they should learn about and share. This content aligns with products featured on USANA.com and social media to bring consistent messaging.
