Using Visa/MasterCard Gift Cards

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Visa and MasterCard gift cards can be used as a form of payment for orders placed with USANA, including Auto Orders. However, if a credit is later requested, we are required to place refund on the same card charged; therefore, if the gift card was thrown away, a credit can not be issued.

The following is an excerpt from the Visa Web site. Please visit the card issuer’s Web site for complete details about using gift cards:

Returning Items
If you decide to return an item that was purchased with your Visa gift card, you may be asked to present the card to process that return. Be sure to keep your gift card-even after the balance is depleted-in case you need to return any purchased items.

If the store policy is to credit the card used for purchase (rather than providing you cash or store credit) the value will be credited back to the card within three to seven days of the return.

Verifying Last 4 Digits on Credit Card by USANA

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USANA verifies the last 4 digits on a credit card number before processing an order primarily as a means to protect our customers from fraudulent charges.

We also need to verify which form of payment they want to use if there is more than one form of payment on the account.

Viewing Pending Orders or Auto Orders Online

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Orders or Auto Orders in pending status cannot be viewed online.

Temporary Auto Order Address Change Due to Travel

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On occasion, Associates need to make changes to their Auto Order due to travel outside of their home market for a period of time. In this event, please contact customer service for further information and assistance on your Auto Order options.

Suggested Retail Price

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We do not list suggested retail prices separately on our price lists. Instead, a single Preferred Price is listed, and you can find the suggested retail price for each product by adding 10 percent to the Preferred Price. This makes our pricing structure easy to understand.

Shipping Costs on Products Returned for Exchange

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Product exchanges are most often completed at the request of the Associate or Preferred Customer. Therefore, the Associate or Preferred Customer is responsible for shipping charges incurred by the decision to return or exchange products. This includes returning the products to USANA and any shipping costs needed to fulfill the product exchange request.

Returns or Exchanges from an Enrollment Pack

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At anytime, products can be returned or exchanged if they are in resalable condition, based on USANA’s return policies. However, please take into consideration that pricing and volume on items in an enrollment pack are different than items that are purchased on their own, as packs have a different price-to-volume ratio, and there may be items in the pack that do not necessarily hold a dollar value for partial use or credit.

Returned Packages to USANA

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To receive a refund, exchange, or replacement on product purchased from USANA a Brand Partner should:
  • Obtain a Return Merchandise Authorization Number (RMA#) from the Customer Services Department. This number must accompany all returned products;
  • Return the product with the original confirmation of order to USANA;
  • Use proper shipping carton(s) and packaging materials to return the product to USANA. The Brand Partner is responsible for tracing their return shipment should that be necessary.

If the Brand Partner returns product from a Retail Customer:

  • Send the product to USANA within 10 days of the customer’s return. The package must be accompanied by a completed Dissatisfied Consumer Product Return Form, a copy of the original sales receipt, and the unused portion in the original container.
  • Only the person who ordered the product from USANA may return it.
  • USANA is not liable for items lost in transit.

Please see “Return Policy” in the Terms & Policies to learn about USANA’s Satisfaction Guarantee.

Business Renewal Fee

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Associates are required to pay an annual business renewal fee in order to maintain an open distributorship.

USANA will send an e-mail to those who have a renewal fee coming due 30 days prior to the renewal fee date.

On the anniversary date of the Associate’s application, USANA will automatically charge the fee to the Associate’s credit card or checking account on file. Associates without a credit card or checking account must renew by phone or mail. The annual renewal fee will:

  • Renew your Associate Agreement and maintain your line of sponsorship
  • Continue your entitlement to participate in USANA’s Binary Compensation Plan, company promotions, contests, recognition programs, and attend company events.

Associates have 30 days to pay the annual renewal fee. If unpaid after 30 days, the account may be placed on hold.

If your renewal fee is past due, you cannot place an order or enroll new prospects. If your renewal fee is not past due, you can place a will-call order and pay for the renewal at the warehouse when picking up your order.

If no orders have been placed for at least one year, you may submit a written request to have the renewal fee refunded and to cancel the distributorship—contact customer service with this request.

Transferring the account to another country does not affect the timing of renewal.

Registering for EFT/Auto Pay with a Savings Account

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In order to register for an EFT or AutoPay with a savings account, you would need to send a copy of a withdraw slip or something on bank letter head stating the ACH (routing number) and exact account number along with the auto pay forms. Please note that the ACH (routing number) is a 9 digit routing number in the US, 8 if in Canada.