Reasons for a 28 Day Auto Order Cycle and Not a Monthly Cycle

/0 Comments/in /by

Many of USANA’s products are designed around a four-week consumption time period. This means that customers (Associates, Preferred Customers, and Retail Customers) consuming USANA products as recommended on the label will use up their products in 28-(twenty-eight) days. If Associates or Preferred Customers so choose, they may set up an Auto Order program that will process every 28 days. This way new product will arrive as the consumer is in need.

For Associates, one part of being qualified to earn *commissions is generating at least 100/200 Personal Sales Volume points every four week rolling cycle (28 days). In an effort to make ordering product easier, USANA has established the Auto Order/Auto Order program that also processes every four-week rolling cycle (28-days).

*Commission checks are based on the group sales volume generated on the left and right of your Business Center. To qualify to earn commissions an Associate must generate at least 100 Personal Sales Volume (PSV) every four-week rolling period after initially activating one or three Business Centers. An Associate must also meet the Sales Requirements as outlined in section 5.1 of USANA Policy and adhere to all other policies.

Online Process for an Alternating Auto Order

/0 Comments/in /by

To change your Auto Order from a 4-week cycle to an alternating cycle, please do the following:

  • Log on to The Hub
  • Click “Shop & Orders”
  • Click “My Auto Order”
  • Click “Change Auto Order”
  • Locate the “Cycle” and “Next processing date” options
  • Select an A or B cycle (depending on which cycle you are on. For example, if you are on cycle 1, you will select 1A)
  • Click “Save Changes”
  • Click “Create Alternating Auto Order”
  • Select “Create Alternating Auto Order” or “Create Not-For Resale Alternating Order”
  • Choose the opposite cycle (as in example above, select 1B)
  • Add products to your Auto Order
  • Click “Save”
  • The screen should now show “Auto Order A” and “Auto Order B”

Please note that changing from an alternating Auto Order back to a 4-week Auto Order cannot be done online and will need to be done through Order Express or Customer Service.

Next Auto Order Release Date on Packslip

/0 Comments/in /by

The date of the next release will show at the bottom of an Auto Order packslip along with the Auto Order number and cycle.

More Than One Auto Order Per Month

/0 Comments/in /by

You can have as many Auto Orders process in a 4-week rolling period as you would like. These can all be managed through the online services, however the online services will limit you to two being set up online. If you would like more set up, then you would need to contact customer service.

Please keep in mind that Auto Order process as PSV (Personal Sales Volume) only and do not count towards GSV (Group Sales Volume) towards commissions.

Auto Order Hold or Delay Time

/0 Comments/in /by

Associates or Preferred Customers can hold their Auto Order for up to three (3) cycles. This can be done through The Hub from the “My Auto Order” option, which is accessible through the “Shop & Orders” or by contacting USANA’s Order Express line at 888-950-9595.

If you are using your Auto Order to maintain your 100 Personal Sales Volume points to stay qualified for commissions, and you place your order on hold, then you will not have the necessary Personal Sales Volume points to remain commission eligible.

Enrolled in Auto Order – Not Receiving Auto Order Discount

/0 Comments/in /by

If you are enrolled in the Auto Order program but are not receiving the Auto Order discount on your orders, please contact customer service.

Changing Auto Order to a Will Call Pickup

/0 Comments/in /by

To change your Auto Order to a Will Call Pickup, follow these steps:

  • Log on to The Hub
  • Click “Shop & Orders”
  • Select “My Auto Order” under the “Auto Orders” heading
  • Click on “Edit”
  • Scroll down to “Select an Address”
  • Select the circle for the applicable “Will Call”
  • Click on “Save Auto Order”

Notification of Auto Order Not Processing

/0 Comments/in /by

Suppose USANA cannot process a payment for an Auto Order due to a declining credit card or other issues. In that case, USANA will attempt to contact customers to inform them that there is a problem with the processing of their order and ask them to contact Customer Service by the close of business on Friday.   USANA will send an automated e-mail to the e-mail address on file and send a notification through the USANA Mobile Hub App. Brand Partners and Preferred Customers that subscribe to USANA text messages will also receive a courtesy text message.

If an Auto Order fails to process, you have until Friday of the week the Auto Order was scheduled to process to ensure you have the 100 or 200 Personal Sales (PS) needed to remain qualified.

USANA will attempt to obtain payment for an Auto Order multiple times throughout the week.

Minimum Requirement for Auto Order

/0 Comments/in /by

There is no minimum money or point value required on Auto Orders. You can have one item on your Auto Order if you would like.

BOA (Balance on Account)

/0 Comments/in /by

Unfortunately, BOA cannot be applied to Auto Orders or online orders. You will need to contact customer service to utilize any BOA.