In the event that the sponsor of a Preferred Customer (PC) cancels his or her distributorship, the PC will then appear on the reports of the next active upline Brand Partner who is subscribed to Business Accelerator Suite. This way every active PC will have an active sponsor whom they can contact for help, and the sponsor will know to reach out to the PC if necessary.
The USANA Web site at www.usana.com contains descriptions and supplement labels for every USANA product. Also, the Product Information Book gives basic information and nutritional facts for each USANA product.
For locating more technical data on USANA’s products, USANA has pages of technical bulletins, clinical trial papers, scientific references, etc. all available at Ask the Scientists.com. Ask the Scientists is a knowledge base that contains information about USANA products and general health. Visit the website and type in the search box a product name, ingredient, or subject like “digestion” to learn more.
If you are looking for information on products that may help with a specific ailment, unfortunately, USANA is unable to give medical advice. USANA’s suggestion is for these customers to take the Product Information Book to their doctor to see if their medical professional suggests a product or specific care recommendations for their patient.
Product complaints such as broken seals, broken tablets, missing tablets, missing products, adverse reactions, etc., should be directed to the customer service department. They will be able to document the situation and assist you in resolving the matter.
Twenty-eight days can change everything.
It’s all the time you need to start people on the path to a healthy lifestyle and your business on the path to prosperity.
A 28-day program creates a supportive environment where change can flourish. But your strong leadership will make all the difference for the people in your program—and for your business. Success will come from hard work and a focus on helping others by providing support, encouragement, and enthusiasm.
And we’ll support you, too. This section walks you through the process, so click through the links below, or follow the tabs for information and tips about running a 28-day program.
Q. What is the 28-Day Program?
A. The 28-Day Program is one of many methods that can be used to sell USANA’s products to Preferred Customers and potential Associates. USANA provides you with direction for running the program and assets for you to share with Preferred Customers to highlight a well-rounded healthy lifestyle, which includes supplementation, low-glycemic eating habits, proper sleep and hydration, stress-relief techniques, and moderate exercise. You invite people to join the program and take the time to interact with the participants and help them make healthy choices, from day one to day 28 and beyond.
Q. Is this program run by USANA?
A. No. It is designed to be run by you, the Associate, at any time throughout the year. One of the greatest benefits of direct selling is that customers get to connect directly with the Associate. That said, USANA will continue to create branded shareables you can use to keep participants engaged in the program.
Q. How do I run a 28-Day Program?
A. Any way you’d like! You can find social media assets, tips, and overall direction on The Hub under How to Run a 28-Day Program to get you started. Then, once you are more comfortable with the program and how it works, make it your own.
Q. Do I have to run the program on Facebook?
A. No. However, we encourage Associates to use social media as a way to connect with others and to stay engaged with their customers. It’s a great place to provide a safe, supportive space for people to ask questions about the products, receive encouragement, and learn more about USANA and our promise that “everything we do helps you love life and live it.” Facebook also makes it easy for you to provide the value-added information customers can only get when they sign up to participate in your 28-Day Program.
Q. Have other Associates been successful running these programs?
A. Yes! Many Associates have been running their own 28-day programs for years, with great success. We’ll be adding more of their stories on The Hub throughout the year, so you can learn from those who have made this way of selling USANA work for them.
Q. What are the benefits of running a 28-Day Program?
A. Unlike longer programs, a 28-day program gives participants a chance to try USANA’s products without making a large time commitment (say, 90 days). This also gives you a chance to get to know the customer better, so at the end of the 28 days, you are in a better place to recommend additional products that would benefit each customer specifically. The program gives the customer, in turn, a chance to see and experience the USANA family—which may turn into interest in selling USANA products. Finally, the 28-Day Program is easily duplicable. So whether you’ve been with USANA for years or you’re just starting out, you can make a difference in the health of others and share the benefits of the USANA lifestyle with anyone.
Q. How much time do I need to run a 28-Day Program?
A. The 28-Day Program, as it’s designed, is not a one-and-done way to sell USANA. It will take time and energy on your part in order for it to be successful. In addition to the time spent inviting people to join and getting orders placed, you’ll need to factor in at least 15 to 30 minutes—two to three times a day—to be available to your customers, posting messages on the Facebook group, texting or calling to check in (if you choose), gathering USANA assets or other health-related information you want to share with the group, etc.
Remember, your customers are counting on you to give them the motivation they need to stick with the 28-day program, take all their supplements as directed, and make the healthy lifestyle changes they need to truly feel the difference in their body in a month’s time. If you keep your customers’ interests at heart and dedicate your time to helping them have a positive experience, you’re sure to be successful in running your program.
General
Q: How can I tell if the product I’m using was formulated with USANA InCelligence Technology?
A. This information will be prominently displayed on the front of each new label. Our redesign allows more space to focus on the product name, what’s inside, and the product benefits for you and your customers. Products containing special technologies—like InCelligence or Hybrid Technology—will have this information front and center on the label, so it’s easily read and understood by all our customers.
Purchasing and Auto Order
Q: Can I get InCelligence products in MyHealthPak?
A: Yes. We automatically replaced any product that contained Mega Antioxidant and Chelated Mineral with CellSentials Vita-Antioxidant and Core Minerals. Optimizers formulated with InCelligence are also currently available in the MyHealthPak builder.
Science and Research
Q: Where can I find out more in-depth scientific information about cell signaling and InCelligence?
A: We created a product training section that has all the really nerdy—and super cool—scientific content you want about InCelligence. Check it out if you’re interested, but you don’t need to know everything about cellular communication pathways to understand how amazing InCelligence is.
Selling InCelligence
Q: How is InCelligence different from other products on the market today?
A: There are other products that claim to use cell signaling. But they only target one cellular communication pathway with a limited number of nutrients. One wasn’t enough for us—so InCelligence takes a broader approach. Using a blend of powerful nutrients to signal more processes, we’ve created the most effective, holistic approach to your health.
We added revolutionary InCelligence technology to the world’s highest-rated nutritional supplement to create USANA CellSentials. This gives you the personalized health benefits of InCelligence with a nutritional foundation for optimal cellular health. And you’re getting all this cell-empowering nutrition in one product, making CellSentials an excellent value.
Q: One of my potential customers asked why they need InCelligence if these processes naturally occur already. What do I tell them?
A: Even though your cells have natural protective and renewal abilities, proactively activating these powerful responses—instead of waiting for outside stimuli—makes your cells more adaptable.*
InCelligence is like strength training for your cells. This approach helps build cellular resilience and optimize longevity of cellular function. That’s how InCelligence empowers your body to meet your unique health needs, unlocking your unparalleled ability to personalize vibrant health from within.
What if you could speak the language of your cells? Greater communication means better instructions to perform and thrive—and leads to an optimized, vibrant you.
Cell signaling is the cellular conversation within your body. These chemical messages are continuously in transit to receive, process, and transmit signals—and our scientists have harnessed the power of cell signaling with InCelligence Technology. We’re cell OBSESSED, and this advanced technology is an exciting way to activate your cells’ natural communication pathways and processes—because your best life begins on the cellular level.
InCelligence Technology is USANA’s premier formulation method used to develop products that signal your cells to activate targeted health benefits.
USANA InCelligence Complexes
Personalized, science-based products are formulated with InCelligence to support specific health needs. Find a blend uniquely tailored for you and your goals:
Patented InCelligence Complex
Beta-Glucan Complex
Detox-Support Complex
Joint-Support Complex
Cognitive-Support Complex
Celavive Cell-Signaling Complex
Get the New Guide
We’ve created a guide all about this innovative technology and the blends that bring out the best in your cells. The InCelligence Guide covers it all.
*These statements have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease.
The Direct Sellers Association of Canada is now accepting applications for the 2025 DSA Academic Scholarship program. The DSA Scholarship Program offers four $4,000 scholarships, open to Associates who themselves are students, their children, and grandchildren.
Visit their website to nominate a deserving student.
Applications are due by June 20, 2025.
2024 application period ended June 21, 2024
November 8–13, 2017
Success on the Beach
Qualifying Executive Ruby and Executive Emerald Directors will get a thank-you in a big way during this incentive trip. It’s our way of saying, “Keep up the good work, but here, take a little break because you’ve earned it.” Only that will sound much better when you see what we’ve got planned.
If you’re part of this group, here’s what you have to look forward to this year:
White sands, clear water, and a spectacular spa. From November 8 to 13, 2017, you’ll be treated to stunning Rock Royalty Caribbean Sand Suites at the Hard Rock Hotel and Casino in Punta Cana during Success on the Beach.
You’ll enjoy six days in paradise at the world-class, all-inclusive beach resort—not to mention the excursions and extra perks you’ll get along the way. Airfare is not included, but you can earn it as part of Success on the Beach. Then all you have to do is sit back, relax, and soak in the rewards of all your hard work.
As you can tell, it’s sure to be a vacation you’ll never forget.
Information regarding USANA contests can be found by logging on to The Hub, clicking on “Contests & Events” and choosing the appropriate contest located under “Contests & Incentives.”
Q. Is Executive rank qualification based on calendar quarters?
A. No. Over the course of any given 13 weeks, you can earn enough cumulative Commission Volume Points (CVP) to become an Executive at your current level.
Q. What if I have a bad week—will that affect my qualification?
A. Not as much as you would think. You qualify for Executive with cumulative CVP over any given 13-week period. So if you have a bad week, you can make up for it with a few good weeks. You just need to get to your total.
Q. What happens if I hit my cumulative CVP total in eight weeks?
A. That’s great. Because then you’re an Executive at your current level. Whenever you hit the cumulative total, you will earn a year of Executive rank and all the benefits that come with it.
Q. What happens if I don’t generate enough CVP in any given 13-week period before my anniversary date?
A. You will no longer carry an Executive rank, or be entitled to the benefits that come with it. But each week you have a chance to regain Executive rank.
Every week we add up your cumulative CVP from the previous 13 to see if you earned Executive again. When you do earn it again, you will enjoy a year of benefits and your qualification anniversary will reset to that date.
Q. I already requalified for Executive rank. If I reach my CVP total for another 13-week period, do I qualify for an extra year of Executive rank?
A. No. You can’t bank qualification for Executive rank. Even if you have two or three 13-week periods where you reach your cumulative CVP requirements, you can only qualify for Executive rank a year at a time.
Q. What if I rank advance during my year of Executive rank?
A. We won’t ever cut your Executive benefits short. You will always have a year of enhanced recognition and event benefits at the level you earned them.
But you can qualify at your new level at any time. If you haven’t achieved the cumulative CVP requirements for your new rank by your anniversary, you will be without an Executive rank until you earn it at the new level.
One more thing to remember: the date you achieve Executive at your new level will be your anniversary date going forward.
For example, if you’re an Executive Gold Director with a January qualification anniversary and you advance to Ruby six months into your year of Executive, you will still have six more months of benefits at the Executive Gold level. Then you reach the cumulative CVP requirements for Executive Ruby in December—a month before your anniversary. Now, that December date is your new qualification anniversary, and you earn a year of benefits at Executive Ruby.
Q. If I advance from Silver Director to Ruby Director, can I qualify for Executive Gold if I skip that rank?
A. No, you will need to achieve Executive Ruby as a Ruby Director. You can qualify for Executive status at the level you reach, not for skipped ranks.
Q. How will I know if I am eligible for Executive benefits at an event?
A. Our main conventions have recognition cutoff dates. You will need to hold an Executive rank at the time of the cutoff to be recognized as an Executive and earn the benefits for that particular event.
For smaller, regional events, the qualifications for benefits and recognition will be handled on a case-by-case basis.
Q. At a convention or event, which rank will I be recognized at if I am a Ruby Director who hasn’t reached Executive at my current level, but still has Executive Gold benefits?
A. You will be recognized at your highest rank, which in this case would be Ruby Director. But you will only be eligible for Executive Gold benefits at the event.
Q. If I advance to Diamond and then 1-Star Diamond Director in the same year, at which level will I need to qualify to attend the Global Elite Growth trip?
A. If you are a Diamond at the start of the qualification period for Global Elite Growth and then you rank advance to 1-Star Diamond, you will qualify at the Diamond rank. You will need to achieve the 13-week cumulative CVP requirement for your rank at the beginning of the qualification period. For more information, visit the Global Elite Growth page on The Hub.
