Ask USANA
  • Home
  • About Us
  • About USANA
  • Contact Us
  • Feedback
  • Canada (English)
    • United States (English)
  • General Feedback
  • Income Verification Request
  • Color Key
    • Internal
    • Expired
ASK USANA
  • Questions
  • Media

Procedures When Receiving Someone Else’s Order

If you have received someone else’s order, please contact Customer Service at CustomerService@USANA.com or by calling 888-950-9595. They will research the issue further and assist with a correction. 

Last modified: 15 December 2025

Unable to locate the information you are looking for? Submit your question to our experts here.

Most Popular

Frequently Asked Questions

All time

  • 30th Anniversary Celebration Event
  • Vancouver Will Call Saturday Hours
  • Current Backorder Report
  • Heart Health Promo
  • Milestone Bonuses
  • Enrollment Packs
  • Woodbridge Will Call Saturday Hours
  • Built to Thrive Promotion
  • May Enrollment Incentive
  • Eye-Conic Promo

This month

  • May Enrollment Incentive
  • USANA Life Masters: Speaker Series
  • Built to Thrive Promotion
  • USANA Live 2026 Americas Convention
  • Commission Limits
  • Pacesetter Qualification Opportunity 2026
  • Leadership Bonus
  • Vancouver Will Call Saturday Hours
  • Top 25 PaceSetter Creators Award
  • USANA Mobile Hub App

Today

  • Leadership Bonus
  • Introducing the Quick-Start Program
  • Expand Your Reach with Refer a Friend
  • InCelligence Frequently Asked Questions
  • Finding Information on Contests
  • Electronic or Digital Signature
  • E-wallet Benefits
  • Installment Plans for Orders
  • USANA Life Masters: Speaker Series
  • Meet USANA’s Health Professional Advisory Council

© 2026 USANA Health Sciences. All rights reserved.

All information contained in the Ask USANA site is for informational and educational purposes only and largely pertains to the United States and Canada markets. Associates from all other USANA markets should use the information contained for general reference only unless market is specified. Information contained does not supersede any USANA official written information, policies, rules, etc.

USANA develops and manufactures high-quality nutritional supplements, healthy foods, and personal care products that are sold directly to Associates and Preferred Customers throughout the United States, Canada, Australia, New Zealand, Hong Kong, China, Japan, Taiwan, South Korea, Singapore, Mexico, Malaysia, the Philippines, the Netherlands, the United Kingdom, Thailand, France, Belgium, Colombia, and Indonesia.

USANA does not promote its products for use in diagnosing, treating, curing, or mitigating any disease. Therefore, we cannot answer question concerning medications and medical treatments, or their potential interactions with USANA products.

More information on USANA can be found at https://www.usana.com

usana logo
Link to: Procedure for Order That is Delayed or Has Not Been Received Link to: Procedure for Order That is Delayed or Has Not Been Received Procedure for Order That is Delayed or Has Not Been Received Link to: Product Credit or Vouchers Link to: Product Credit or Vouchers Product Credit or Vouchers
Scroll to top

askusana_mobile

  • Canada (English)
    • United States (English)
  • Home
  • About Us
  • About USANA
  • Contact Us
  • Feedback
  • Color Key
    • Internal
    • Staged
    • Expired
  • Canada (English)
    • United States (English)