{"id":6249,"date":"2016-09-29T20:00:52","date_gmt":"2016-09-29T20:00:52","guid":{"rendered":"http:\/\/askusana.com\/cae\/qa\/returned-packages-to-usana\/"},"modified":"2026-03-06T15:31:25","modified_gmt":"2026-03-06T22:31:25","slug":"returned-packages-to-usana","status":"publish","type":"qa","link":"https:\/\/askusana.com\/cae\/qa\/returned-packages-to-usana\/","title":{"rendered":"Returned Packages to USANA"},"content":{"rendered":"<div><span style=\"color: #000000;\">To receive a refund, exchange, or replacement on product purchased from USANA a Brand Partner should:<\/span><\/div>\n<ul>\n<li>\n<div><span style=\"color: #000000;\">Obtain a Return Merchandise Authorization Number (RMA#) from the Customer Services Department. This number must accompany all returned products;<\/span><\/div>\n<\/li>\n<li>\n<div><span style=\"color: #000000;\">Return the product with the original confirmation of order to USANA;<\/span><\/div>\n<\/li>\n<li>\n<div><span style=\"color: #000000;\">Use proper shipping carton(s) and packaging materials to return the product to USANA. The Brand Partner is responsible for tracing their return shipment should that be necessary.<\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">If the Brand Partner returns product from a Retail Customer:<\/span><\/p>\n<ul>\n<li>\n<div><span style=\"color: #000000;\">Send the product to USANA within 10 days of the customer&#8217;s return. The package must be accompanied by a completed Dissatisfied Consumer Product Return Form, a copy of the original sales receipt, and the unused portion in the original container.<\/span><\/div>\n<\/li>\n<li>\n<div><span style=\"color: #000000;\">Only the person who ordered the product from USANA may return it.<\/span><\/div>\n<\/li>\n<li>\n<div><span style=\"color: #000000;\">USANA is not liable for items lost in transit.<\/span><\/div>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Please see &#8220;Return Policy&#8221; in the <a href=\"https:\/\/www.usana.com\/static\/images\/na\/Training\/ComplianceCorner\/TermsAndPolicies-CA-EN.pdf\" target=\"_blank\" rel=\"noopener\">Terms &amp; Policies<\/a> to learn about USANA&#8217;s Satisfaction Guarantee.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To receive a refund, exchange, or replacement on product purchased from USANA a Brand Partner should: Obtain a Return Merchandise Authorization Number (RMA#) from the Customer Services Department. This number must accompany all returned products; Return the product with the original confirmation of order to USANA; Use proper shipping carton(s) and packaging materials to return [&hellip;]<\/p>\n","protected":false},"author":1252,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"qa-category":[],"qa-tag":[714,715],"class_list":["post-6249","qa","type-qa","status-publish","hentry","qa-tag-satisfaction-guarantee","qa-tag-warranty"],"acf":[],"_links":{"self":[{"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/qa\/6249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/qa"}],"about":[{"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/types\/qa"}],"author":[{"embeddable":true,"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/users\/1252"}],"replies":[{"embeddable":true,"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/comments?post=6249"}],"version-history":[{"count":6,"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/qa\/6249\/revisions"}],"predecessor-version":[{"id":303557,"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/qa\/6249\/revisions\/303557"}],"wp:attachment":[{"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/media?parent=6249"}],"wp:term":[{"taxonomy":"qa-category","embeddable":true,"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/qa-category?post=6249"},{"taxonomy":"qa-tag","embeddable":true,"href":"https:\/\/askusana.com\/cae\/wp-json\/wp\/v2\/qa-tag?post=6249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}