Frequently Asked Questions

Q. When did USANA open in Colombia?
A. USANA opened in Colombia on July 15, 2013.

Q. Where is USANA’s office in Colombia?
A. Calle 100 No. 13 – 76 Piso 4to
Torre Mansarovar
Bogotá D.C. Colombia

Q. Will there be any other branch offices in Colombia?
A. USANA will follow the pattern they have established in other countries, to start with only one office. When needed, USANA will work with Distributors and Preferred Customers who reside in other regions of Colombia to add new offices.

Q. Do the products in Colombia follow U.S. formulation?
A. USANA adheres to the standard formulas for its products where possible and adapts the formulas for some products in order to meet local regulations. USANA’s goal is to produce supplements with the highest possible standards and meet local regulations.

Q. Are the USANA products for Colombia potency guaranteed?
A. Yes. USANA products for Colombia meet the exact same quality standards as those sold in all other markets. All materials come from the same sources and are made with the same Good Manufacturing Practices.

Q. Is USANA using the same compensation plan in Colombia as in other markets?
A. Yes, USANA offers its standard compensation plan to Colombian Associates.

Q. Is there a Preferred Customer program in Colombia?
A. Yes.

Q. Where can I find USANA prospecting tools for Colombia?
A.Tools are available on The Hub

Q. Is there an Auto Order program in Colombia?
A. Yes.

Q. Will existing Associates be able to transfer their business to Colombia?
A. Yes. USANA will allow existing Associates/Distributors to transfer their Distributorship over to Colombia as their home market. The Associate/Distributor must will-out and sign the Colombia Associate Application and Agreement, and send it to USANA with a request for the change.

Q. What product payment methods are available for Associates and customers?
A. Payment methods available include Visa, MasterCard, American Express, Diners, Falabella, PSE, the Colombian Payment System (bank deposit), and cash.

Q. What commission payout methods are available for Associates?
A. USANA will pay commissions through Electronic Funds Transfer.

Last modified: February 27, 2018

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