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Frequently Asked Questions

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UK Master File
Seven-day Cooling-off Policy for the United Kingdom
Current Backorder Report
NFR – Not For Resale Product Purchase Policy
Markets and Shipping Information
Returns Process
Enhancements to Your USANA Business
Europe Winter Gifting Promotion
Experience the 2024 Europe Convention in Nice, France
Process for Enrolling an Associate

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Europe Winter Gifting Promotion
2024 Annual Price Adjustment
UK Master File
Returns Process
Not For Retail (NFR) Product List
Community Leader Award
United Kingdom VAT
Internal Contact List and Extensions for Customer Service
USANA Offices and Contact Information
Reasons for a 28 Day Auto Order Cycle and Not a Monthly Cycle

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All information contained in the Ask USANA site is for informational and educational purposes only and largely pertains to the United States and Canada markets. Associates from all other USANA markets should use the information contained for general reference only unless market is specified. Information contained does not supersede any USANA official written information, policies, rules, etc.

USANA develops and manufactures high-quality nutritional supplements, healthy foods, and personal care products that are sold directly to Associates and Preferred Customers throughout the United States, Canada, Australia, New Zealand, Hong Kong, China, Japan, Taiwan, South Korea, Singapore, Mexico, Malaysia, the Philippines, the Netherlands, the United Kingdom, Thailand, France, Belgium, Colombia, and Indonesia.

USANA does not promote its products for use in diagnosing, treating, curing, or mitigating any disease. Therefore, we cannot answer question concerning medications and medical treatments, or their potential interactions with USANA products.

More information on USANA can be found at https://www.usana.com

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United Kingdom (English)

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