Markets and Shipping Information

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USANA Markets

USANA is open in the United States (including Puerto Rico), Canada, Australia, New Zealand, the Netherlands, the United Kingdom, Japan, Hong Kong, Taiwan, Korea, Mexico, Singapore, Malaysia, the Philippines, China (through BabyCare, Ltd.), the Caribbean/Pacific Islands*, Thailand, France, Belgium, Germany, Italy, Romania, Spain, Colombia, Indonesia, and India. In addition, USANA opened EU Preferred Customer markets in Ireland, Austria, and Luxembourg.

*The Caribbean/Pacific Islands operate under US policies and products; however, associates and preferred customers in this region may purchase products for personal consumption only. This market consists of the U.S. Virgin Islands, British Virgin Islands, Barbados, Trinidad & Tobago, Bahamas, Cayman Islands, Dominican Republic, Bermuda, Jamaica, the Federated States of Micronesia (also known as Carolina Island), Marshall Islands, North Mariana Islands**, Palau***, Guam, America Samoa, and the Netherlands Antilles.

**USANA is not open for business in the following islands of the North Mariana Islands: Farallon de Pajaros, Moug Island, Asuncion Island, Agrihan, Pagan, Guguan, Sarigan, Anatahan, and Farallom de Medinilla.

***USANA is not open for business in the following islands of Palau: Hatobohei Island, Helen Island, Melieli (Merir) Island, Pulo Anna Island, Sonsorol Island, and Tobi Island.

Shipping Info

USANA or its Associates cannot conduct business or ship products in or to any country in which USANA is not open for business.

All markets have their own labeled products and warehouses. Each market has certain regulations, and the products shipped from their warehouses are labeled following  specific regulations.

In general, USANA Associates may only purchase products that are available for resale in their home country. However, USANA does allow most Associates to make limited purchases for personal use from a market other than their country of residence. See Not For Resale Product Purchases for more information.

If you would like to submit any comments or suggestions on new market expansions:

 

Shipping to the Caribbean Market

Split Order Bonus

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The Split Order Bonus is automatically generated when the sales in a Brand Partner’s initial order is 400 Sales Points or more. An initial order of 400 sales points or more automatically activates three Business Centers (BCs), and splits points across all three centers. The points split with 200 points going to BC1 Personal and the remaining points getting split between BC2 and BC3 Personal.

Example: Initial order generates 500 Personal Sales Points. 200 points go into BC1P, and 150 points go in both BC2 and BC3. (BC2P and BC3P)

Only the initial order can qualify for the Split Order Bonus. It is not offered at any other time. In order to place points in two different places, two different orders need to be placed.

The Split Order Bonus gives new Brand Partners a strong business foundation from day one. Placing sales points across all three Business Centers goes beyond activating their USANA business—it opens the door to faster commissions and long-term earning.

 

*The initial order should include the Welcome Kit and desired products together for the best shipping rate. However, the Split Order Bonus will still occur when the Welcome Kit is purchased and is immediately followed by an order containing 400 or more sales points.

Process for Enrolling an Associate

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The process for enrollment of an Associate can be done in several different ways. All enrollees must purchase a Welcome Kit and complete and sign an Associate Agreement to become an Associate. The application can be submitted in four ways. You may submit it via digital signature on The HUB, fax, mail, or as an attachment via e-mail.

An Associate can start work immediately by choosing a 21-day temporary enrollment in one of four ways:

  1. Through The Hub and clicking on «Enroll»
  2. Through the Associates personal USANA website by clicking on «Enroll Now» from the «Business Opportunity» page
  3. Quick link through the Mobile Hub App
  4. Via telephone by contacting customer service.

A temporary enrollment will expire after 21 days if the Associate has not sent in the completed Associate Agreement by mail or fax.

USANA – Always in All-Caps

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The company decided early on that USANA should always be spelled in caps, so that is how the logo is registered with the trademark office. To protect our trademark, we should always use it in the manner in which it is registered.

Dr. Wentz Vision

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«I dream of a world free from pain and suffering. I dream of a world free from disease. The USANA family will be the healthiest family on earth. Share my vision. Love life and live it to its fullest in happiness and health.»

-Dr. Myron Wentz, Founder, USANA Health Sciences

Electronic or Digital Signature

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Associates are required to submit a signed application at the time of temporary enrollment by phone or Internet. An Associate will not be able to access The Hub after 21 days have elapsed from the date of their enrollment unless they complete the electronic/digital signature or their written contract is received by USANA by fax or mail.

A message and a link will appear when logging on to The Hub that will allow the Associate to give an electronic signature through The Hub. Once an electronic signature is given, the information is stored electronically only; the Associate will not have the opportunity to print out an electronically-signed Associate Application Agreement.

Currently, the electronic signature option is available in all markets, except Taiwan.

Purge Accounts

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There are a couple of reasons why USANA purges inactive accounts: By purging accounts, USANA can keep the tree of Associates from being overloaded with data that is no longer in use. Purging also keeps the system clean to run faster and more efficiently. Once a month, USANA may purge accounts of customers that have made no purchases in the previous 12 months, which is why all customers have 12 months to return or exchange products.

Also, USANA may purge from the system Associate and Affiliate accounts that have not made purchases within four Friday’s from the date they enrolled. This is to remove accounts set up in error.

Event Photos or Pictures

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To locate pictures from a USANA event, go to http://usanaphotos.smugmug.com.

  • Find the event
  • Click through pictures
  • Click on the image you want
  • Click on the Download icon on the left
  • Right-click the photo and select «Save As»
  • Name the picture and save it to your personal desktop or device

All of the pictures are free.

USANA Foundation

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USANA has long been a leader in making a difference in the world. Now the USANA Foundation—a not-for-profit charity founded by Dr. Myron Wentz and Dave Wentz—increases your reach, allowing you to impact the global community in a more profound way.

The mission of the USANA Foundation is to develop a network of communities built on long-lasting, sustainable, and nutritious food.

To accomplish this, the USANA Foundation will accept donations from a variety of sources—Brand Partners, Preferred Customers, employees, the general public, and USANA Health Sciences—and transform those contributions into positive change where it’s needed most. The establishment of the foundation furthers USANA’s philanthropic mission. You will still be able to support previously-established efforts like Children’s Hunger Fund, but the USANA Foundation also allows for a more global reach, giving members of the USANA family in all markets the ability to lend a helping hand and broadening the scope to include additional causes deemed worthy of aid.

The USANA Foundation makes it easy to donate and guarantees your money will be used efficiently and effectively. Not a single penny of your contribution will go to administrative costs—100 percent of every dollar will be committed to helping others. The foundation will also be able to respond quickly to those in urgent need, making your donation as impactful as possible.

All donations to the USANA Foundation may be tax-deductible. Please consult your tax advisor to determine if you are eligible. A list of countries in which the foundation is currently registered for tax-deductible contributions may be found at www.usanafoundation.org.

DONATE NOW!
As a USANA Brand Partner or customer, you have the added benefit of being able to donate in two ways:

  • Make individual donations through USANA’s online Shopping Cart.
  • Maximize the impact of the USANA Foundation by setting up regular contributions on your Auto Order.

To donate through USANA’s online Shopping Cart, go to the Shopping Cart and click on “Donate.» From there, you can select the kind of donation you would like to make. Note: For contributions through your Auto Order, please select the “Auto Order Management” icon at the top of the screen and either create a new Auto Order or update an existing Auto Order by adding the item number of the type of donation you would like to make.

USANA’s humanitarian efforts will now positively impact more people than ever before, and any contribution will make a difference. Commit today to make a donation—no matter how small—and help give the gift of true health to those who need it most.

For more information, visit the USANA Foundation website at www.usanafoundation.org.

USANA Foundation Contact Information

2538 South 3850 West
West Valley, Utah 84120

Local: 801-954-7714

E-mail: USANAFoundCustServic@USANAinc.com

 

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Commission Period Ending

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Each USANA commission week begins on Saturday at 12:00 a.m. (MST/MDT) and ends on Friday at 11:59 p.m. (MST/MDT).
All order(s) must be received and completed by the close of the commission week. Because USANA is an international company, local times in each market will vary.

The following site can be utilized to calculate exact local times for a specific market by entering the MST/MDT time:

http://www.timeanddate.com/worldclock/personalapplet.html?cities=22,240,248,235,33,102,241,122,145,236,28,16,48,195,136,250,155,220,256