Q: Why would I choose Celavive’s postbiotic products over other postbiotic products on the market?
A: At USANA, we formulate all our products through trust and transparency, and our dedication to science and efficacy truly make them stand out. Many products touting similar benefits are either lacking ingredient transparency or contain other harsh chemicals, fillers, and preservatives that either cheapen the formula or ensure its shelf life. Celavive’s postbiotic line contains effective amounts of studied ingredients without harsh chemical preservatives. They are safety tested and dermatologist reviewed.

Q: Can I use Postbiotic Calming Cleanser & Soothing Moisturizer if I have a nut allergy?
A: Sweet Almond Oil is beneficial for hydration and promoting elasticity and firmer skin. While it is derived from nuts, it has hypoallergenic properties that have been shown to be gentle on skin. All four of the postbiotic products are RIPT tested, meaning they underwent repeated tests for sensitivity issues. Results showed there was no indication of irritation or sensitisation (contact allergy).

Q: What are the key skin benefits of postbiotics?
A: Postbiotics are the byproduct of probiotic fermentation and are meant to support a healthy beauty biome and address various skin types. These products are designed to support skin health and a happy-looking complexion.

Q: How do I get my Celavive customers to transition to the new postbiotic line?
A: Share your favourite features of the new postbiotic line and talk about the benefits of postbiotic skincare. There are tools in the Media Centre to help the conversation. These products are suitable for all skin types and are formulated with the best ingredients to soothe and support your skin barrier.

Q: Why was the previous Celavive line replaced with these new products?
A: The Celavive postbiotic skincare range offers new opportunities for the European market, given the high demand for postbiotic skincare products. The products are suitable for everyone, especially those who want a more holistic approach to skincare.

Designed to be microbiome-friendly, the postbiotic products nourish and support the skin’s moisture barrier. All the products are free from harsh chemicals, fragrance, allergens, pore-clogging ingredients, and anything else that could potentially irritate the skin.

Q: What does USANA recommend to tone the skin?
A: Use your favourite toner or essence to prep your clean skin for Rescue Serum, Soothing Moisturizer, and Barrier Balm.

Q: Are the previous Celavive products still available?
A: The Postbiotic Celavive skincare line will be the only Celavive products offered in Europe. These four products provide you with the foundation to support your skin at a high level. We understand your attachment to the previous line of Celavive products, and we’re enthusiastic about the new Postbiotic Celavive skincare line. These science-based products feature unique characteristics that set them apart, providing a great solution to meet our European customers’ needs and helping support their skin barrier in a natural way.

Q: Are the postbiotic products for everyone?
A: These products are for all skin types, especially those who want to maintain their skin barrier and a healthy skin microbiome.

Q: Can I use Soothing Moisturizer as an aftershave?
A: Using Rescue Serum or Soothing Moisturizer after shaving is great. It will leave you feeling moisturised without being shiny or greasy.

Q: How do I use the postbiotic products?
A: Step 1: Calming Cleanser
Step 2: Your favourite toner or essence
Step 3: Rescue Serum
Step 4: Soothing Moisturizer and Barrier Balm

Q: Why isn’t there a Celavive product for Step 2?
A: A Step 2 for the Postbiotic skincare line is currently in development, but adding in a toner or essence is always optional.

Q: Are the postbiotic products clinically proven?
A: Yes, Rescue Serum and Soothing Moisturizer are clinically tested. After a 28-day clinical study, participants noticed significant improvement in the following areas:
• More glowing skin
• More even-looking complexion
• More calm looking and less visible redness
• Less blotchy-looking skin
• Less visibly enlarged pores

Q: Do the postbiotic products contain SPF?
A: No, the Celavive Postbiotic products do not contain SPF. When developing the Celavive Postbiotic products, we focused strictly on the microbiome as well as nourishing and repairing the skin barrier. We strongly recommend the use of sunscreen as a final step.

Q: Do the postbiotic products contain InCelligence technology?
A: No, the Celavive Postbiotic products do not contain InCelligence technology.

Q: How do I store my postbiotic products?
A: We recommend storing them in a cool, dry place, away from direct sunlight. Keep the lids tightly closed to prevent contamination and to maintain effectiveness.

Q: How soon will I start seeing results?
A: Results vary for each person, depending on your concerns. Most users will immediately see a difference in skin hydration and overall appearance. You’ll begin to notice more dramatic visual results in two to four weeks. With regular use, you’ll not only see the difference, but feel the benefits of these scientifically advanced formulas.

Q: Are Celavive products organic?
A: No. Celavive products are made with powerful peptides and botanical extracts from natural sources.

Q: Are Celavive products all-natural?
A: No. Celavive products contain both natural and scientifically advanced ingredients to deliver the most beautiful results.

Q: Does Celavive contain fragrance?
A: The Postbiotic line is fragrance-free.

Q: Does Celavive contain gluten?
A: Celavive products do not include any gluten-containing ingredients and are independently tested to ensure no gluten is detected (<20 ppm).

Q: Does Celavive have pore-clogging ingredients?
A: No. All Celavive products are noncomedogenic, meaning they won’t clog your pores.

Q: Can Celavive be used for kids or teenagers?
A:  Celavive Postbiotic skincare can be used by teens through adults, but it’s not designed for infants or children.

Q: Does Celavive contain preservatives? If so, which ones?
A: Yes, Celavive contains natural preservatives, which include citric acid, botanicals, and food-grade preservatives like sodium benzoate.

Q: Are Celavive products safe to use during pregnancy and nursing?
A: As always, we recommend you discuss safe skincare options for you and your baby with your medical professional.

Q: Where is Celavive made?
A: Celavive is manufactured in-house in our state-of-the-art GMP-certified facilities at the USANA Home Office in Salt Lake City, Utah.

Q: What nutritionals support my beauty regimen?
A: With any nutritional regimen, it’s always best to start with the core foundation of CellSentials. Then, add products like BiOmega or Proflavanol C²⁰⁰, all products that contain valuable nutrients necessary for healthy-looking skin.

Q: Where does the name “Celavive” come from?
A: We chose the name Celavive because it represents the idea that your cells are alive, working together to create a beautiful complexion. Beauty is more than skin deep, which is why we believe the best way to achieve truly radiant skin is to support your skin’s natural renewing abilities.

Q: Is Celavive packaging recyclable?
A: All Celavive boxes are recyclable. Some product packaging is not recyclable due to the airless pump system. Be sure to recycle the containers for:
• Postbiotic Barrier Balm
• Postbiotic Calming Cleanser

Q: Are Celavive products tested on animals?
A: No.

We’ve got great news—shout it out to a friend! Introducing USANA’s new Refer a Friend program. Starting in September 2020, your Preferred Customers (PCs) will be able to earn rewards for sharing what they love.

Expand Your Reach with the Refer a Friend Program

Expanding your network and growing your business is now a win-win for everyone! With our new Refer a Friend program, Preferred Customers (PCs) will earn USANA product credit as they introduce USANA to their family and friends.

The Refer a Friend program rewards PCs for simply sharing what they love. Each time a new customer shops USANA using a personal share link, your PC earns 10 percent of the total order price in USANA product credits to use on future purchases. It’s really that easy. And a great way to inspire your network to share and shop their favorite USANA products.

As your circle of customers expands, your business grows, too.

Make Friends and Earn More

Sharing products you use and love with friends gives you the chance to talk about your healthy lifestyle. Encourage your PCs to start a conversation about the products they can’t live without. As new customers shop USANA products through a unique PC share link, your PC will earn product credits to use immediately. It’s a simple, easy, and fun way to connect.

The Refer a Friend program is a boost to your business:

• Receive 70 percent of SVP from new customers generated by PCs—you’re automatically linked to every order, so simply sit back and enjoy the benefits.
• Expand your network. This incentive rewards each new connection—you earn more when they share USANA.
• Retain your USANA community. PCs are motivated to be involved, share their favorite USANA products, earn rewards, and place additional orders themselves—it’s a win-win.
• Build relationships beyond your immediate circle of influence—more connections mean more opportunities to grow your business.

Example

Sarah, your Preferred Customer, copies a product link from the referral management page and sends it to her cousin Jenny. Using the link, Jenny places a product order for $125 USD and signs up for Auto Order, generating 90 SVP. Sarah will receive $12.50 in product credits in her account to use on a future USANA order. And 63 SVP will roll up to you. And now, every time Jenny’s Auto Order is processed or she places another order, both you and Sarah win.

Rules

Earning Credits

• Credits are earned based on the total price of the order placed using a PC personal share link, excluding shipping and taxes.
• Credits can be earned on both PC and Retail orders through a PC’s personal share link.
• If a referred customer decides to become a PC, they will be tied to the sponsoring PC and the sponsoring PC will earn 10% of every order they place, including Auto Orders.
• Retail purchases will only be tied to the sponsoring PC if purchases are made through the link (or if the retail customer hasn’t cleared their cookies or opened a link from another PC or Distributor).
• 1 credit = 1 USD, or the equivalent of market currency based on the standard commission exchange rate at the time of order.
• Credits are converted to local currency at the time of generation and will stay at this rate until used.
• Credits will be issued to the sponsoring PC’s account when the order is completed (this happens every Friday).
• Credits can be earned across borders in all European markets.
• Credits will expire after one year. All credits will be grouped by the month they are earned and will expire at the end of the same month the following year.
• Customers can review their available credits and their referral history on their referral management page in Shop.

Using credits

• Product credits can be used to purchase any USANA products, including logo items and product promotions, and specials.
• Credits cannot be used for taxes or shipping.
• PCs can apply their credits to Auto Orders, one-time orders at checkout, or over the phone with customer service.
• Credits are non-transferable.
• Product credits are refundable. Products can be returned under our standard return policy. In the case of a return, credits will be reissued to the customer’s account and the initial expiration date will still apply.
• If an order that qualified a PC to receive credits is returned, the product credits will be removed/deducted from the sponsoring PC’s account.
• USANA, at its sole discretion, may disqualify any customer from participating in the program, refuse to award credits, and require the return of any credits if the customer engages in any conduct USANA deems to be improper, unfair, or otherwise adverse to the operation of the program.
• USANA reserves the right to modify these rules for clarification purposes at any time.
• USANA reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the program at any time.
• By participating, each customer accepts and agrees to be bound by these rules and by the decisions of USANA, which shall be final and binding in all respects.

Impacts for Distributors

• Orders placed through a referral link, as well as any PCs who enroll through that link, will then be tied to the sponsoring PC and their Distributor sponsor.
• Referred PCs will be placed on the same side as the sponsoring PC, unless that sponsoring PC is placed in 001-Personal, then they will be placed in the Distributor’s default placement.
• Referred PCs cannot be moved to 001-Personal.
• No PC Order Bonus will be paid to the Distributor on these orders.
• 70% of the volume from any referred retail or PC order will roll up to the Distributor.
• No retail bonus will be paid on referred orders.
• When a sponsoring PC uses their product credits to place an order, SVP will not be discounted, and they will receive 100% of the SVP.
• Distributors will receive notifications whenever there is a new PC or retail purchase.

FAQs

How do PCs earn product credits?
PCs will earn 10% back in USANA product credits for every purchase made from their personal link. Each time a USANA order is placed through this share link, we’ll notify the PC they have successfully referred a friend. They will also receive confirmation when these credits are available to use.

How will PCs know if they have available credits?
We will notify PCs via email when they have available credits. Referral status and credits can also be checked by visiting the Refer a Friend management page and clicking on the arrow by their name. A reminder will also be displayed as they visit USANA shop.

How will PCs know if someone used their link to make a purchase?
PCs will be notified of all purchases made through their link. They can also visit their Refer a Friend management page at any time to see if they have credits from orders made through their link.

How are credits applied to a purchase?
Credits can be applied at checkout. PCs will select which credits they would like to use at the time of payment. Any credits used will be automatically withdrawn from their account. Credits can also be used to pay for Auto Orders—from the Auto Order payment screen, you can elect to have any available credits automatically applied to their Auto Order.

If the credit amount is higher than the order amount, do they lose unused credits?
No. Unused credits will remain available for future purchases. Credits can be used for up to one year from the time they are earned.

Are all products available for purchase using USANA product credits?
Yes. USANA product credits can be used to purchase any USANA products.

Can product credits be applied toward tax or shipping?
No. Product credits cover the cost of products only. They cannot be applied to taxes or shipping.

Can credits be used on Auto Orders?
Yes. From the Auto Order management page, PCs can elect to have any available credits applied first to Auto Order payments. Their primary payment will be used for any remaining balance.

Do credits expire?
Yes. Credits will expire after one year. All credits will be grouped by the month they are earned and will expire at the end of the same month the following year. You will be reminded of any credits about to expire to give you every opportunity to use them.

Do PCs lose credits if they return products?
No. Product credits are refundable. You can return products under our standard return policy. In the case of a return, credits will be reissued to your account and the initial expiration date will still apply.

If a referred customer signs up as a PC, where is their placement position?
A new referred PC will be placed on the same side as the sponsoring PC, unless they are placed in 001-Personal, in which case they will be placed in your default placement. Referred PCs cannot be placed in 001-Personal.

Why is the volume I receive discounted?
We want to reward our PCs for introducing new customers to USANA. Since they’re the ones bringing those customers in, they’ll receive the initial 10% bonus, and you will receive 70% of the volume—it’s a win-win!

How will I know when one of my PCs has referred a new customer?
You will receive a notification letting you know you have a new customer. This will include information about that customer and how you can contact them.

The 10% Auto Order savings discount is available on product orders set to release automatically as part of USANA’s weekend batch processing. The Auto Order discount will be applied to an initial order that is set to release during the weekend on Auto Order, not an initial order set to process on a standard weekday in most countries.

Some market exceptions apply. Canada, Mexico, Australia, New Zealand, Japan, and Korea offer a rewards program known as Initial Order Reward. In these markets, no matter if the first order is set to release on a weekday or weekend, the initial order will generate an Initial Order Reward and, therefore, is not eligible for the Auto Order savings discount on the first order.

On May 25, 2018, European Union (EU) data protection laws changed when the General Data Protection Regulation (GDPR), the EU’s new privacy regulation, took effect.

The GDPR regulates the way personal data—such as contact, financial, and health information—can be collected, held, and used (known as “data processing”). Essentially, it affects any information that can be used to identify an individual, either from that data alone, or when a piece of information is combined with others.

Because of USANA’s presence in the EU, we are subject to the requirements of the GDPR. We take GDPR compliance seriously and have been working hard to ensure we fully comply with the laws. It is also extremely important we provide you with tips and resources to help ensure your compliance as well.

As part of our GDPR compliance, we have created a ‘Privacy Notice’ that outlines USANA’s data-handling practices and details how we collect, use, transfer, store, and secure personal information. This Privacy Notice along with an updated Distributor Agreement and updated Terms & Policies are accessible to you on The Hub.

In short, please be assured, the personal information we hold about you, the reasons why we collect it, and how we use it have not changed. Our Privacy Notice also explains your rights in relation to your personal data. You can exercise these rights and/or adjust your privacy preferences by filling out our Data Privacy Request Form.