USANA Offices and Contact Information

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United States – Home Office

Canada: Vancouver

Canada: Woodbridge

Australia

New Zealand

United Kingdom

Netherlands

Hong Kong: Causeway Bay

Japan

Taiwan: Taipei

Taiwan: Kaohsiung

Korea

Singapore

Mexico

Caribbean

Malaysia

Philippines

Thailand

Europe: Paris

Colombia

Indonesia

India

InCelligence Frequently Asked Questions

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General
Q: How can I tell if the product I’m using was formulated with USANA InCelligence Technology?
A. This information will be prominently displayed on the front of each new label. Our redesign allows more space to focus on the product name, what’s inside, and the product benefits for you and your customers. Products containing special technologies—like InCelligence or Hybrid Technology—will have this information front and center on the label, so it’s easily read and understood by all our customers.

Q: Are the products without InCelligence less effective?
A: No. Not all the products we make need InCelligence to be effective. Micronutrients serve many important functions in the body, and not all are related to cell signaling. But all those functions are still vital to your well-being. So even products that don’t contain InCelligence provide effective support for the important activities for which they were designed.

Purchasing and Auto Order
Q: Can I get InCelligence products in MyHealthPak?
A: Yes. We automatically replaced any product that contained Mega Antioxidant and Chelated Mineral with CellSentials Vita-Antioxidant and Core Minerals. Optimizers formulated with InCelligence are also currently available in the MyHealthPak builder.

Science and Research
Q: Where can I find out more in-depth scientific information about cell signaling and InCelligence?
A: We created a product training section that has all the really nerdy—and super cool—scientific content you want about InCelligence. Check it out if you’re interested, but you don’t need to know everything about cellular communication pathways to understand how amazing InCelligence is.

Selling InCelligence
Q: How is InCelligence different from other products on the market today?
A: There are other products that claim to use cell signaling. But they only target one cellular communication pathway with a limited number of nutrients. One wasn’t enough for us—so InCelligence takes a broader approach. Using a blend of powerful nutrients to signal more processes, we’ve created the most effective, holistic approach to your health.

We added revolutionary InCelligence technology to the world’s highest-rated nutritional supplement to create USANA CellSentials. This gives you the personalized health benefits of InCelligence with a nutritional foundation for optimal cellular health. And you’re getting all this cell-empowering nutrition in one product, making CellSentials an excellent value.

Q: One of my potential customers asked why they need InCelligence if these processes naturally occur already. What do I tell them?
A: Even though your cells have natural protective and renewal abilities, proactively activating these powerful responses—instead of waiting for outside stimuli—makes your cells more adaptable.*

InCelligence is like strength training for your cells. This approach helps build cellular resilience and optimize longevity of cellular function. That’s how InCelligence empowers your body to meet your unique health needs, unlocking your unparalleled ability to personalize vibrant health from within.

Dr. Wentz Vision Award

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The Dr. Wentz Vision Award has long been one of the most coveted Associate awards. Each year it honors Associates of any rank who work toward improving the health of others and reducing the mental and physical suffering of everyone they meet. The recipients of this award tirelessly share the vision of Dr. Wentz in an effort to make the world a better place, while also embracing every available opportunity to present possible solutions to health problems.

Every year, each market will select one individual to win the Dr. Wentz Vision Award. For example, Associates in China can qualify for and win the China Vision Award. Every market will have one winner who will be recognized during their own market celebrations.

How Do I Win the Dr. Wentz Vision Award?
Associates and local employees can make nominations, and one winner will be chosen by a committee made up of USANA’s chief officers and the respective executive vice president and country general manager of each market.

You can set yourself apart by:

  • Personally living the USANA lifestyle
  • Showing a personal drive in acquiring knowledge in health or nutrition
  • Consistently promoting good nutrition and health habits
  • Volunteering significant time and resources to the USANA Foundation and other local charitable organizations
  • Demonstrating extraordinary effort in promoting Dr. Wentz’ vision of creating the healthiest family on earth

Dr. Wentz Vision Award winners show consistency in such activities, and it is expected that each winner will have been a USANA Associate for a minimum of three years. Winners also demonstrate effectiveness by enrolling 10 or more Associates or Preferred Customers within the 12 months prior to being nominated.

Watch for announcements from your respective markets, as nomination periods will be established by individual markets.

USANA’s Expanding Global Presence

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USANA’s continued expanding global presence gives Associates an opportunity in 25 exciting markets:

1 – United States (After July 20, 1992)
2 – Canada (About February 1996)
Caribbean (About 1st quarter of 1997, as an NFR extension of the US)
3 – Australia (About February 1998)
4 – New Zealand (About March 1998)
5 – United Kingdom (About November 1998)
6 – Netherlands (About June 1999)
7 – Hong Kong (About November 1999)
8 – Japan (About October 2000)
9 – Taiwan (About October 15, 2002)
10 – Korea (About 3rd or 4th quarter 2003)
11 – Singapore (About November 18, 2003)
12 – Mexico (On or about February 9, 2004)
13 – Malaysia (January 8, 2007)
14 – Philippines (January 18, 2009)
15 – China (August 18, 2010, through BabyCare, Ltd.)
16 – Thailand (On or about January 23, 2012)
17 – France (March 26, 2012)
18 – Belgium (March 26, 2012)
19 – Colombia (July 15, 2013)
20 – Indonesia (November 16, 2015)
21 – Germany (June 20, 2018)
22 – Italy (June 20, 2018)
23 – Romania (June 20, 2018)
24 – Spain (June 20, 2018)
25 – India (December 15, 2023)

In addition, USANA opened EU Preferred Customer markets in Austria, Luxembourg, and Ireland on April 13, 2012.

Markets and Shipping Information

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USANA Markets

USANA is open in the United States (including Puerto Rico), Canada, Australia, New Zealand, the Netherlands, the United Kingdom, Japan, Hong Kong, Taiwan, Korea, Mexico, Singapore, Malaysia, the Philippines, China (through BabyCare, Ltd.), the Caribbean/Pacific Islands*, Thailand, France, Belgium, Germany, Italy, Romania, Spain, Colombia, Indonesia, and India. In addition, USANA opened EU Preferred Customer markets in Ireland, Austria, and Luxembourg.

*The Caribbean/Pacific Islands operate under US policies and products; however, associates and preferred customers in this region may purchase products for personal consumption only. This market consists of the U.S. Virgin Islands, British Virgin Islands, Barbados, Trinidad & Tobago, Bahamas, Cayman Islands, Dominican Republic, Bermuda, Jamaica, the Federated States of Micronesia (also known as Carolina Island), Marshall Islands, North Mariana Islands**, Palau***, Guam, America Samoa, and the Netherlands Antilles.

**USANA is not open for business in the following islands of the North Mariana Islands: Farallon de Pajaros, Moug Island, Asuncion Island, Agrihan, Pagan, Guguan, Sarigan, Anatahan, and Farallom de Medinilla.

***USANA is not open for business in the following islands of Palau: Hatobohei Island, Helen Island, Melieli (Merir) Island, Pulo Anna Island, Sonsorol Island, and Tobi Island.

Shipping Info

USANA or its Associates cannot conduct business or ship products in or to any country in which USANA is not open for business.

All markets have their own labeled products and warehouses. Each market has certain regulations, and the products shipped from their warehouses are labeled following  specific regulations.

In general, USANA Associates may only purchase products that are available for resale in their home country. However, USANA does allow most Associates to make limited purchases for personal use from a market other than their country of residence. See Not For Resale Product Purchases for more information.

If you would like to submit any comments or suggestions on new market expansions:

 

Shipping to the Caribbean Market

USANA – Always in All-Caps

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The company decided early on that USANA should always be spelled in caps, so that is how the logo is registered with the trademark office. To protect our trademark, we should always use it in the manner in which it is registered.

Dr. Wentz Vision

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“I dream of a world free from pain and suffering. I dream of a world free from disease. The USANA family will be the healthiest family on earth. Share my vision. Love life and live it to its fullest in happiness and health.”

-Dr. Myron Wentz, Founder, USANA Health Sciences

Event Photos or Pictures

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To locate pictures from a USANA event, go to http://usanaphotos.smugmug.com.

  • Find the event
  • Click through pictures
  • Click on the image you want
  • Click on the Download icon on the left
  • Right-click the photo and select “Save As”
  • Name the picture and save it to your personal desktop or device

All of the pictures are free.

USANA Foundation

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USANA has long been a leader in making a difference in the world. Now the USANA Foundation—a not-for-profit charity founded by Dr. Myron Wentz and Dave Wentz—increases your reach, allowing you to impact the global community in a more profound way.

The mission of the USANA Foundation is to develop a network of communities built on long-lasting, sustainable, and nutritious food.

To accomplish this, the USANA Foundation will accept donations from a variety of sources—Brand Partners, Preferred Customers, employees, the general public, and USANA Health Sciences—and transform those contributions into positive change where it’s needed most. The establishment of the foundation furthers USANA’s philanthropic mission. You will still be able to support previously-established efforts like Children’s Hunger Fund, but the USANA Foundation also allows for a more global reach, giving members of the USANA family in all markets the ability to lend a helping hand and broadening the scope to include additional causes deemed worthy of aid.

The USANA Foundation makes it easy to donate and guarantees your money will be used efficiently and effectively. Not a single penny of your contribution will go to administrative costs—100 percent of every dollar will be committed to helping others. The foundation will also be able to respond quickly to those in urgent need, making your donation as impactful as possible.

All donations to the USANA Foundation may be tax-deductible. Please consult your tax advisor to determine if you are eligible. A list of countries in which the foundation is currently registered for tax-deductible contributions may be found at www.usanafoundation.org.

DONATE NOW!
As a USANA Brand Partner or customer, you have the added benefit of being able to donate in two ways:

  • Make individual donations through USANA’s online Shopping Cart.
  • Maximize the impact of the USANA Foundation by setting up regular contributions on your Auto Order.

To donate through USANA’s online Shopping Cart, go to the Shopping Cart and click on “Donate.” From there, you can select the kind of donation you would like to make. Note: For contributions through your Auto Order, please select the “Auto Order Management” icon at the top of the screen and either create a new Auto Order or update an existing Auto Order by adding the item number of the type of donation you would like to make.

USANA’s humanitarian efforts will now positively impact more people than ever before, and any contribution will make a difference. Commit today to make a donation—no matter how small—and help give the gift of true health to those who need it most.

For more information, visit the USANA Foundation website at www.usanafoundation.org.

USANA Foundation Contact Information

2538 South 3850 West
West Valley, Utah 84120

Local: 801-954-7714

E-mail: USANAFoundCustServic@USANAinc.com

 

Like us on Facebook: www.facebook.com/USANAfoundation

Follow us on Twitter: www.twitter.com/USANAfoundation

Follow us on Instagram: https://www.instagram.com/usanatruehealthfoundation

Check us out on YouTube: www.youtube.com/USANAfoundation

Reasons for a 28 Day Auto Order Cycle and Not a Monthly Cycle

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Many of USANA’s products are designed around a four-week consumption time period. This means that customers (Associates, Preferred Customers, and Retail Customers) consuming USANA products as recommended on the label will use up their products in 28-(twenty-eight) days. If Associates or Preferred Customers so choose, they may set up an Auto Order program that will process every 28 days. This way new product will arrive as the consumer is in need.

For Associates, one part of being qualified to earn *commissions is generating at least 100/200 Personal Sales Volume points every four week rolling cycle (28 days). In an effort to make ordering product easier, USANA has established the Auto Order/Auto Order program that also processes every four-week rolling cycle (28-days).

*Commission checks are based on the group sales volume generated on the left and right of your Business Center. To qualify to earn commissions an Associate must generate at least 100 Personal Sales Volume (PSV) every four-week rolling period after initially activating one or three Business Centers. An Associate must also meet the Sales Requirements as outlined in section 5.1 of USANA Policy and adhere to all other policies.