1. How does Auto Order work?
   The 10-percent Auto Order savings only apply to orders that process automatically as weekend-processed orders; these orders must be from your 001 Business Center placed as Personal Sales Volume (PSV). To get the Auto Order savings, your orders must be set up in advance so they can process automatically. To do this, we encourage you to set your Auto Order at least one week before it is scheduled to process.
2. How do I take advantage of the 10-percent Auto Order savings?
   The Auto Order savings will be applied to all applicable products that are placed in an Auto Order ahead of time and allowed to process automatically as part of a weekend-processed Auto Order.
3. What products qualify for the 10-percent Auto Order savings?
   Products that have a Sales Volume Point value greater than zero will receive the Auto Order savings. Products that do not generate SVP (sales tools, logo merchandise, etc.) and products already receiving a built-in discount (initial order product packs and promotional packs) will not receive the Auto Order savings.
4. Do I still get the 10-percent Auto Order savings if I choose to pick up my weekend-processed order at Will-Call, instead of having it shipped to my home?
   Yes.
5. How can I place the Sales Volume Points generated by my Auto Order to my second or third Business Centers?
   Volume from Auto Orders only go to your Business Center 001 as Personal Sales Volume. They help you qualify for commissions, but do not add to the Group Sales Volume on the left or right side of your Business Center.
6. What if I call and have Customer Service add products to my existing Auto Order?
   You will still receive the 10-percent Auto Order savings as long as you call far enough in advance to allow your updated order to process automatically. Auto Order changes must be completed online prior to midnight MST/MDT or by close of business through customer service the Friday before the Auto Order is scheduled to process.
7. How long does it take for an Auto Order to process automatically?
   It depends on when you set your Auto Order to process. If you are setting up a new Auto Order, it will not be able to process automatically during the current commission period. If you make changes to an existing Auto Order, the changes must be completed online prior to midnight MST/MDT or by close of business through customer service the Friday before the Auto Order is scheduled to process.
8. What if I already have a reoccurring Auto Order that processes automatically—do I have to do anything to receive the additional 10-percent Auto Order savings?
   No. You will automatically begin to receive the savings on qualified product.
9. Do initial order product packs or discounted packs qualify for the 10-percent Auto Order savings?
   No. Since most of these packs are already receiving a built-in discount, they do not qualify for the Auto Order savings.
10. Will Preferred Customers receive the 10-percent Auto Order savings?
    Yes. The same rules for Auto Order savings apply to Preferred Customer orders as they do to Associate orders.
11. Is there a minimum order value (e.g. 100 Sales Volume Points) before I can receive the 10-percent Auto Order savings?
    No. You will receive 10 percent off automatic weekend-processed orders of any value, as long as they contain qualified products.
12. Do I get the 10-percent Auto Order savings on additional orders I place during the week if I pay using the same payment method?
    No. You would receive the Preferred Price without the 10-percent Auto Order savings. The Auto Order savings only apply to the orders that are fulfilled automatically during USANA’s weekend batch processing.
13. Does the 10-percent Auto Order savings lead to a 10-percent reduction in the volume points of the order?
    No, the volume points of the order remain unchanged.
14. Will I receive 10 percent off my Auto Order shipping fees?
    No. The Auto Order savings only apply to products that have a Sales Volume Point value greater than zero. Business tools, logo merchandise, renewal fees, and shipping fees will not receive Auto Order savings.
15. I have set up a recurring Auto Order. Will I automatically get the 10-percent Auto Order savings every four weeks?
    Yes, as long as you allow that Auto Order to process automatically.
16. Why don’t I see the Auto Order price on the USANA Price List?
    We no longer list Auto Order prices separately on our Price Lists. Instead, a single Preferred Price is listed, and the 10 percent savings will be applied to total product order amounts placed ahead of time for automatic processing by USANA. This simplification makes our pricing structure easier to understand.

USANA uses a Secure Socket Layer (SSL) encryption on secure pages (those that require credit card or personal information to be entered). The easiest way to see that the page is protected by SSL is that the URL of the page rather than beginning with just http:// as most all pages do, it begins with https:// which indicates the page is protected using SSL encryption.

USANA has a fixed rate in each market, so the prices of products stay constant when the market rate fluctuates. All of these add up to the cost of doing business and impact the price USANA is able to offer on a product. Product prices may differ by market. Due to these factors, simply comparing one market’s product price with the price of the same product in another market using the current exchange rate is an inaccurate way to compare pricing by market.

In some instances, USANA is able to adjust the value of the product volume to achieve the best price possible on a product. When this happens, you may see a volume amount difference if you compare the same product’s volume in a different market.

The Food and Drug Administration requires that dietary supplement manufacturers follow Good Manufacturing Practices (GMP) for dietary supplements (21 CFR, part 111). USANA, however, voluntarily follows the more stringent GMP for pharmaceuticals as the basis for its quality assurance program, which regulates virtually every aspect of manufacturing, including facility design and maintenance, raw material specification and control, supplier validation, product design and testing, and more. This voluntary adherence to GMP for pharmaceuticals means that USANA treats nutritional supplements with the same care that goes into the manufacturing of over-the-counter products.

In addition to our own high standards of manufacturing, a variety of government agencies conduct periodic inspections of our facilities, requiring strict control of procedures and documentation. Our Salt Lake City, Utah, facility is certified to be in compliance with Good Manufacturing Practices (GMP) requirements set forth in NSF/ANSI Standard 173-2012, Dietary Supplements by NSF International, and it also became a registered U.S. Food and Drug Administration (FDA) Drug Establishment in 2011.

As such, all components of the manufacturing process are evaluated and inspected by the same FDA standards as are used for pharmaceutical products.

Additionally, in several countries around the world, supplements are more highly regulated than in the United States. In Australia, for example, the Therapeutic Goods Administration (TGA) mandates that manufacturers follow a set of GMP identical to pharmaceutical GMP in the United States. As an Australian supplier, USANA is regularly inspected and audited by the TGA to ensure that their GMP standards are met.

It is USANA’s mission to develop and provide the highest-quality, science-based products. By rigorously testing each product for potency and purity and by following pharmaceutical GMP, USANA sets the standard for excellence in dietary supplement manufacturing.