USANA App Support Page

We’re thrilled to have you as a valued customer! We understand that sometimes you may have questions or need assistance, and we’re here to help. Below are some frequently asked questions that will guide you through common queries and ensure you get the most out of the USANA App.

1. What is the USANA App?

The USANA app is a convenient app designed to help you manage your Auto Order subscriptions effortlessly. It allows you to set up, modify, and customize deliveries of your favorite products, all with the added benefits of exclusive discounts and free shipping on qualifying orders.

2. How do I create a new subscription?

Creating a new subscription is a breeze! Simply open the app, click “Auto Order” and “Get Started,” and follow the simple prompts to add products. Then, set your desired delivery frequency and set up your automatic payment option. Save your Auto Order and you’re all set! Not seeing a “Create Auto Order” button? You can only create two Auto Orders online. This button will not appear if you’ve already reached your maximum Auto Order capacity.

3. How can I modify my existing Auto Order?

To make changes to your existing Auto Order, log in to the app and navigate to the “My Subscriptions” section. From there, you can quickly change the products in your order, update shipping or payment information, or adjust the delivery schedule to match your preferences.

4. What benefits do I get with Auto Order?

By subscribing to Auto Order, you unlock incredible perks! You’ll receive a 10% discount off the Preferred Price on all your chosen products and enjoy free shipping on qualifying orders. Note that free shipping varies by customer type and market. You will be notified in the app if you meet free shipping requirements in your market.

5. Can I skip or pause my Auto Order?

Absolutely! Life can get busy, and we understand that. Within the app, you have the option to skip a month or pause your Auto Order temporarily for three months. Simply access the “My Subscriptions” section and manage your delivery schedule according to your needs.

6. Is cancelling my Auto Order easy?

While we’ll be sad to see you go, cancelling your Auto Order is hassle-free. Head to the “My Subscriptions” section, select the relevant subscription, and follow the cancellation process. Should you ever wish to return, we’ll be here with open arms, and setting up a new Auto Order through the app is simple!

7. Is my payment information secure?

Your security is our top priority. The app employs industry-standard encryption to protect your payment information, ensuring that all transactions are safe and secure.

8. How can I get customer support if I encounter an issue?

We’re here to assist you every step of the way. Should you encounter any issues or have questions that aren’t covered here, please don’t hesitate to reach out to our friendly customer support team. You can find our contact details in the app’s settings under “Support.”

Thank you for choosing USANA. We’re dedicated to providing you with a seamless and delightful subscription experience. Happy shopping! 🛍️

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