USANA Chairman’s Club

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Launched in 2023, the Chairman’s Club brings together top USANA leaders who are committed to more than business success—they’re also passionate about making a meaningful difference in their communities and beyond.

What the Chairman’s Club Stands For

At its core, the Chairman’s Club empowers its members to benefit their communities through impactful service projects. From local fundraisers to global initiatives like the USANA Foundation’s Garden Tower project, Chairman’s Club members lead the charge in creating sustainable, long-term solutions to urgent, life-threatening issues like hunger and limited access to nutritious food. These leaders are business achievers and ambassadors of change who use their platforms to uplift others.

Vision

The Chairman’s Club unites members of the USANA family who have chosen to become pillars of change in support of USANA’s vision to create the healthiest family on earth. This network of successful and passionate individuals is united in its mission to end hunger in communities around the world while empowering each member to achieve their entrepreneurial and philanthropic goals.

Experience

The Chairman’s Club is your opportunity to build a philanthropic legacy you can be proud of. Throughout the year, you’ll receive personalized updates highlighting the communities you support. You’ll also be invited to join the USANA Foundation and members of the executive team on exclusive service trips to visit these communities in person.

Goals

The USANA Foundation is dedicated to eliminating hunger in communities through its innovative programs and initiatives. These efforts unite communities by providing access to healthy foods and creating a network of like-minded families and local leaders who offer guidance and support.

By donating $10,000 annually, each Chairman’s Club member has the opportunity to directly impact their own community, or numerous other communities around the world. Your contribution has the potential to provide over 500,000 meals in a single year!

The collective strength of the Chairman’s Club enables thousands of families to receive support annually. This means that approximately 31,250 people will consume 11,000,000 meals each year, thanks to the focused efforts and generosity of USANA’s elite, philanthropic leaders.

Member Benefits

  • Embark on exclusive service trips where you will serve alongside the executive team.
  • Be invited to exclusive meetings to celebrate the joys of service and network with club members.
  • Receive personal, inspirational updates about the communities you support.
  • Share the positive impact of your humanitarian legacy at USANA conventions.
  • Collaborate with the USANA Foundation and the executive team to help form and drive new service initiatives.
  • Represent a select group of USANA leaders who firmly believe in the principles of service, charity, and making the world a better place for all.

Join the Chairman’s Club in Transforming the World

The Chairman’s Club is leading the way in global service, proving that small acts of kindness, combined with leadership and initiative, can transform communities.

As they continue tackling global challenges and expanding their reach, the Chairman’s Club members encourage others to get involved—whether by donating, volunteering, or spreading the word. Together, they are building a world where everyone has the opportunity to thrive.

Through donations, volunteering, or fundraising, see how you can make a difference in the world.

Global Elite Growth | 2026 Incentive

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Success Looks Good on You
Growing year after year is key to embracing your entrepreneurial potential. The Global Elite Growth incentive motivates you to strengthen your business while striving for luxury reward.Earn Luxury
The next luxurious location will be revealed soon!

Qualifications
Set your goal now! Qualify for this incentive when you complete one of the options below:

Option 1: Achieve 30,000 CVP growth within two consecutive years of your selected regional qualification periods.
Year 1

  • The base period (31 December 2022–29 December 2023) and
  • The current period (30 December 2023–27 December 2024)

Year 2

  • The base period (30 December 2022–27 December 2024) and
  • The current period (28 December 2024–26 December 2025)

Option 2: Achieve all Executive Diamond Summit qualifications, along with CVP growth during the incentive qualification (19 October 2024–17 October 2025).

Requirements
Distributor must have advanced at least one rank after 1 July 2014 to a Diamond or a Star Diamond Director.
Distributor must not have attended an Executive Diamond Summit at the same rank.
Distributor must have CVP growth during the qualification period.
Distributor must earn rank-level CVP requirement for a period of any consecutive 13 weeks, after rank advancement and within the 52-week annual qualification period:

Executive Diamond Director:                       52,000 total CVP
Executive 1-Star Diamond Director:           65,000 total CVP
Executive 2-Star Diamond Director:           78,000 total CVP
Executive 3-Star Diamond Director:           91,000 total CVP
Executive 4-Star Diamond Director:           104,000 total CVP
Executive 5-Star Diamond Director:           117,000 total CVP
Executive 6-Star Diamond Director:           130,000 total CVP
Executive 7-Star Diamond Director:           143,000 total CVP
Executive 8-Star Diamond Director:           156,000 total CVP
Executive 9-Star Diamond Director:           169,000 total CVP
Executive 10-Star Diamond Director:         182,000 total CVP
Executive 11-Star Diamond Director:         195,000 total CVP
Executive 12-Star Diamond Director:         208,000 total CVP
Executive 13-Star Diamond Director:         221,000 total CVP
Executive 14-Star Diamond Director:         234,000 total CVP
Executive 15-Star Diamond Director:         247,000 total CVP
Executive 16-Star Diamond Director:         260,000 total CVP
Executive 17-Star Diamond Director:         273,000 total CVP
Executive 18-Star Diamond Director:         286,000 total CVP
Executive 19-Star Diamond Director:         299,000 total CVP
Executive 20-Star Diamond Director:         312,000 total CVP

The 13 consecutive weeks start after a new rank is advanced. Therefore, if a Distributor advances to a new Diamond rank and proceeds to qualify for the Summit without a break, the CVP from the four weeks that qualifies him or her for the rank advancement does not count towards the 13-week requirement.

There is no time limit for the achievement of the 13-week rank-level CVP. A Distributor can qualify for the Summit several years after the actual rank advancement, as long as the rank remains at the start of a qualification period.

The 13 consecutive weeks must fall entirely within a qualification period. Therefore, if a Distributor achieves four weeks after the cut-off day, they will not qualify for the Summit even though the entire 13-week CVP met rank-level requirement.

Multiple Rank Advancements Within a Qualifying Period

When a Distributor advances multiple Diamond ranks in a year, the following applies:

  • They can qualify in the current period using the lowest eligible Diamond rank for the period.
  • For example: John attended the EDS in the previous year as an Executive 1-Star Diamond. In the current period, he advances first to 2-Star, then to 3-Star and 4-Star Diamond. He can qualify in the current period by achieving the CVP of a 2-Star Diamond (and not necessarily 3 or 4-Star) in any 13 consecutive weeks.
  • In the same example, had John also achieved the CVP of a 3 or 4-Star Diamond in the current period, he will not receive additional trips as rewards. Instead, the local market can add an appropriate reward (such as a dinner held in his honour prior to departure or return from the Executive Diamond Summit.)
  • He qualifies for the next Summit by earning CVP at his current rank and the start of the following period.
  • Extending the example above, since John starts the next qualifying period as a 4-Star Diamond, he must achieve CVP at 4-Star rank to go to the next Summit.
  • He can no longer use his 3-Star rank achieved, even though he has not attended a trip at this rank.

Frequently Asked Questions

Q: If I earn 32,000 CVP growth qualification year 1 and 30,000 CVP growth qualification year 2 will I earn the Global Elite Growth incentive?
A: Yes, you earned the required 30,000 CVP in both year 1 and year 2 qualification periods.

Q: If I earn 80,000 CVP growth qualification year 1 and 10,000 CVP growth qualification year 2 will I earn the Global Elite Growth incentive?
A: No. The required 30,000 CVP growth was achieved in year 1, but in year 2 the minimum 30,000 CVP growth was not achieved.

Q: If I cannot attend the 2026 Global Elite Growth trip, can I attend the 2027 Global Elite Growth trip instead?
A: No, your incentive trip cannot be deferred.

The following questions apply to an Distributor who starts a qualification period as a 1-Star Diamond:

Q: Can I qualify for the Executive Leadership Summit if I achieve 1-Star CVP for 13 consecutive weeks during the qualification period?
A: Yes, except in the following situations:

  • If you advanced to 1-Star Diamond before July 1, 2014 you do not qualify. (The Executive Leadership Summit started on this date.)
  • If you have previously participated in a Leadership Summit at the 1-Star rank, you do not qualify.

In either situation above, you will need to advance to 2-Star Diamond and then achieve 2-Star CVP for 13 consecutive weeks to qualify.

Q: I achieved my 1-Star Diamond rank more than a year ago. Can I still qualify for the Summit by earning 1-Star CVP for 13 weeks this qualifying period?
A: Yes. Once you have achieved a new Diamond rank, you may qualify for the Summit in any year thereafter if you are still at that rank at the start of a qualification period (see exceptions in the question above).

Q: In the previous qualifying period, I advanced from Emerald Director to Diamond Director and then to 1-Star Diamond. Since I haven’t attended a Summit at the Diamond level, can I qualify this period by achieving 13 weeks at the lower Diamond CVP?
A: No. Your rank at the start of a qualification period determines your minimum qualification. Since you are a 1-Star Diamond at the start of this qualification period, you’ll need to achieve 13 weeks of 1-Star CVP to qualify.

Q: In the situation above, I would be better off waiting until after the qualification period starts before advancing to 1-Star Diamond. Doesn’t this discourage me from building my business quickly?
A: The Summit is a reward for leaders who build their businesses in a stable manner. So we assume you have a solid, Diamond+-level income before advancing to 1-Star.

Q: In the last four weeks of accumulating my 1-Star CVP for Summit qualification, I also advanced to 2-Star Diamond. Do I still qualify for the Summit?
A: Yes. The 13-week CVP requirement depends on your rank at the start of this qualification period. It’s not affected by a new rank achieved during the period.

Q: What if I achieve my 13-week 1-Star CVP, advance to 2-Star CVP, and achieve 13 weeks of 2-Star CVP all in the same qualification period? Does that qualify me for two Summits—this and the next year?
A: No, you may not “bank” Summit trips this way. To qualify for the next Summit, you’ll need to repeat your 13 weeks of 2-Star CVP sometime during the next qualification period.

Rules

  • No purchase necessary.
  • Prize is non-refundable, non-transferrable, and cannot be redeemed for cash.
  • This trip is for two. For distributorships with more than two members, the main applicant must inform USANA in writing of the second person who will attend.
  • Qualifier’s guest can be any friend or family member who is not a USANA Distributor. Guest may only be another USANA Distributor if they are immediate family.
  • No joiner or buy-in to this trip is allowed.
  • Qualifiers and guests must be 18 years and older.
  • Individuals must be active (generating 100 SVP every 28 days) to be eligible for any incentive prizes.
  • Any attempts to avoid compliance with incentive rules or the Distributor Agreement will result in automatic contest disqualification in addition to any sanctions under the Distributor Agreement.
  • If a prize winner voluntarily or involuntarily terminates their distributorship under the terms of the Distributor Agreement before the end of the contest, they forfeit any right to a prize.
  • Any manipulation of this incentive, e.g.: sponsorship manipulation, downline purchasing (placing a sales order in a Business Centre other than where the sale was generated, etc.) will result in disqualification from this incentive, in addition to any sanctions under the Distributor Agreement.
  • By entering, each entrant accepts and agrees to be bound by these rules and by the decisions of USANA, which shall be final and binding in all respects.
  • Taxes, if applicable, are the sole responsibility of the prize winner. No substitutions or transfer of prizes is permitted.
  • USANA reserves the right to substitute a prize for one of equal or greater value if an advertised prize is unavailable.
  • Winner(s) will be notified within thirty (30) days of the conclusion of the incentive.
  • USANA is not responsible for lost, late, or misdirected online entries or transactions for incorrect, inaccurate, or incomplete entry information whether caused by any equipment or technical malfunction or for any human error, technical error, or malfunctions. USANA reserves the right to halt or modify the incentive at any time during the incentive period if events beyond its control compromise the incentive’s fairness or integrity.
  • USANA, at its sole discretion, may disqualify any entrant from participating in the incentive, refuse to award points or prizes, and require the return of any prizes if entrant engages in any conduct USANA deems to be improper, unfair, or otherwise adverse to the operation of the incentive or detrimental to other entrants. Such improper conduct includes, but is not limited to, falsifying personal information required during the incentive.
  • USANA reserves the right to modify these rules for clarification purposes without materially affecting the terms and conditions of the incentive.
  • This incentive may not be used for any form of gambling.
  • If for any reason the internet portion of the program is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures, or any other causes beyond USANA’s control which corrupt or affect the administration, security, fairness, integrity, or proper conduct of this incentive, USANA reserves the right, at its sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify, or suspend the incentive. In such event, USANA further reserves the right to award prizes to the entrants with the most growth as of the termination date.
  • USANA assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, or theft, or destruction, or unauthorised access to, or alteration of, entries or transactions.
  • USANA is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, providers, computer equipment, software, failure of any entry email or transaction due to technical problems or traffic congestion on the internet or website, or any combination thereof, including any injury or damage to participant’s or any other person’s computer related to, or resulting from, participation or downloading any incentive materials.
  • USANA reserves the right to use names, images, likenesses of incentive winners for printed and online media to market USANA products and promotions.
  • Void where prohibited by law.
  • By participating in the promotion, entrant agrees to release and hold harmless USANA and its officers, directors, employees, affiliated companies and agents (collectively the “RELEASE PARTIES”) from and against any claim or cause of action arising out of participation in the promotion; unauthorised human intervention in the promotion; and injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the promotion and any associated events. Entrant further agrees that in any cause of action, the RELEASE PARTIES’ liability shall be limited to the cost of participating in the promotion, and in no event shall the RELEASED PARTIES be liable for attorney fees and entrant waives the right to claim any further damages, including, but not limited to, punitive, consequential, direct, or indirect damages.
  • Except where prohibited, entrant agrees any and all disputes, claims, and cause of action out of or connected with the promotion shall be resolved under the laws of the State of Utah, without respect to any conflict of law issues and entrant agrees shall be resolved individually, without resort to any form of class action and with exclusive jurisdiction in the State of Utah.

Fine Print

  • USANA will cover airfare from major airports of the winner’s home country to the incentive destination and back. All local airfare or land travel expenses to and from the major airports shall be borne by the winners.
  • Securing visas, travel insurance, and other travel documents associated with this trip is the full responsibility of the winners and at their own expense.
  • All transfers, local accommodations, and meals prior to departure and upon arrival to their home country is at the expense of the winners.

PC Order Bonus

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Leading with positive experiences is key to getting others interested in starting a USANA business, and we’ve launched a new initiative to help. Beginning 5 September at 4 p.m. AEST, Associates based in Australia and New Zealand will benefit from our new PC Order Bonus programme.*

This initiative delivers a rewarding experience for both new Associates and Associates dedicated to building a strong customer base. The programme is simple: Associates will now receive a bonus every time a new, personally sponsored Preferred Customer (PC) places an order.

Understanding how this initiative will benefit your business is the best way to incorporate it into your business-building strategies. Read below for more details on this exciting opportunity.

*Depending on the success of this programme, it may become permanent once the one-year trial period is complete.

PC Order Bonus

Earning Through PC Purchases

The PC Order Bonus is a way to make it easier for both current and new Associates to get paid, based off the purchases made by their PCs. This bonus will apply to every purchase your new PC makes moving forward.

PC Order Bonus Details:

  • USANA will pay a 10% bonus on every purchase made by any new, personally sponsored PC during the trial period.
  • 70% of the sales volume will roll up on these PC orders.
  • Only PCs enrolled on or after 5 September 2020 will apply to this new bonus—you will not be compensated for purchases made by PCs you enrolled before this date.
  • Both sponsor and PC must be located in Australia, New Zealand, the U.S., Canada, Mexico, Columbia, and Europe.
  • The Celavive Bonus will not apply to any new PC enrolled during this trial period. You will still receive a Celavive Bonus for any PC who enrolled before the trial who hasn’t made an initial order of Celavive product.

FAQs

What is the planned launch date for this initiative?
The launch date is Saturday, 5 September 2020 at 4:00 p.m. AEST.

Does the PC Order Bonus apply to all AU and NZ Associates?
All current AU and NZ Associates are eligible to receive the PC Order Bonus. PC Order Bonus applies only to Preferred Customers (PC) who were sponsored after the launch date and does not apply to PCs sponsored prior to the launch date.

Will qualification for commissions stay the same?
Yes, 100 points of product for 1 BC or 200 points of product for 3 or more BCs is still required to qualify for commissions.

Do PC Order Bonus commissions only apply to my new PC’s initial order, or does it count for every order they make?
Yes, it counts for every order the NEW personally sponsored PC makes. Associates will earn a 10 per cent commission on EVERY NEW personally sponsored PC product sale. The PCs you sponsored before the launch date will not count toward your PC Order Bonus commissions.

What if the Associate or PC is working with someone outside of AU & NZ?
The PC Order Bonus is a cross-border opportunity between Australia, New Zealand, the U.S., Canada, Mexico, Columbia, and Europe. This means you can take advantage of this bonus as long as you and your new, personally sponsored PC both reside in one of these participating markets.

Do points work differently when it comes to PC Order Bonus?
Yes, 70% of points will roll up on orders that are applicable to this bonus.

Is the Celavive Bonus going away?
The Celavive Bonus will not be active within market once the PC Order Bonus is implemented. To be eligible for the PC Order Bonus, the Sponsor, Preferred Customer and Product must come from a participating market. Therefore if you sponsor a PC outside of a participating market, the Celavive bonus may still apply.

Will Celavive Bonus still apply to my PCs sponsored before 5 September 2020?
Yes, you will still receive the Celavive Bonus on any of your PCs who were sponsored before this trial if they place a first-time order on Celavive products.

Do I need to be commission qualified to be eligible for PC Order Bonus?
No, you do not need to be commission qualified to receive the 10% PC Order Bonus. Any active Associate who enrols a new PC will be eligible for the PC order Bonus.

Is there a dollar amount that needs to be reached with PC Order Bonus before I will receive the commission?
Yes, you need to earn at least $20 in commissions before seeing the bonus on your financial statement. The earnings will show up as “PCO Bonus” on your statement.

What about products that don’t have SVP?
These products will not be available for PC Order Bonus.

Does Initial Order Reward remain as a perk?
As of now, Initial Order Reward will remain as is. This programme is currently being evaluated in order to determine better ways to offer incentives for USANA Associates.

Why am I seeing inconsistencies as I look through various printed and online materials that talk about the USANA business?
Because this is a trial period, you may see printed sales tools or digital platforms that reference older compensation plans. We will continue to update all this information as we move forward.

If I receive a PC Order Bonus for a PC order, will this volume count toward my PaceSetter status?
Yes. 100% of volume of the initial order will count toward your PaceSetter qualification. However, NOT all of this volume will roll up: on orders that receive the PC Order Bonus, 100% of the original volume will count towards the PaceSetter qualification. 70% of the original volume points will roll up.

How is the PC Order commission calculated?
10% of the PC Order Bonus is calculated on the tax exclusive total dollar value of the order.

Does the CVP obtained from PC Order Bonus transactions contribute toward rank advancements and the local incentive programmes (e.g. Road to Summit) in Australia and New Zealand?
Yes, in addition to the 70% SVP volume roll up, the CVP obtained from the PC Order Bonus also counts toward Rank Advancement and Incentive programmes.

USANA App Support Page

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We’re thrilled to have you as a valued customer! We understand that sometimes you may have questions or need assistance, and we’re here to help. Below are some frequently asked questions that will guide you through common queries and ensure you get the most out of the USANA App.

  1. What is the USANA App?

The USANA app is a convenient app designed to help you manage your Auto Order subscriptions effortlessly. It allows you to set up, modify, and customize deliveries of your favorite products, all with the added benefits of exclusive discounts and free shipping on qualifying orders.

  1. How do I create a new subscription?

Creating a new subscription is a breeze! Simply open the app, click “Auto Order” and “Get Started,” and follow the simple prompts to add products. Then, set your desired delivery frequency and set up your automatic payment option. Save your Auto Order and you’re all set! Not seeing a “Create Auto Order” button? You can only create two Auto Orders online. This button will not appear if you’ve already reached your maximum Auto Order capacity.

  1. How can I modify my existing Auto Order?

To make changes to your existing Auto Order, log in to the app and navigate to the “My Subscriptions” section. From there, you can quickly change the products in your order, update shipping or payment information, or adjust the delivery schedule to match your preferences.

  1. What benefits do I get with Auto Order?

By subscribing to Auto Order, you unlock incredible perks! You’ll receive a 10% discount off the Preferred Price on all your chosen products and enjoy free shipping on qualifying orders. Note that free shipping varies by customer type and market. You will be notified in the app if you meet free shipping requirements in your market.

  1. Can I skip or pause my Auto Order?

Absolutely! Life can get busy, and we understand that. Within the app, you have the option to skip a month or pause your Auto Order temporarily for three months. Simply access the “My Subscriptions” section and manage your delivery schedule according to your needs.

  1. Is cancelling my Auto Order easy?

While we’ll be sad to see you go, cancelling your Auto Order is hassle-free. Head to the “My Subscriptions” section, select the relevant subscription, and follow the cancellation process. Should you ever wish to return, we’ll be here with open arms, and setting up a new Auto Order through the app is simple!

  1. Is my payment information secure?

Your security is our top priority. The app employs industry-standard encryption to protect your payment information, ensuring that all transactions are safe and secure.

  1. How can I get customer support if I encounter an issue?

We’re here to assist you every step of the way. Should you encounter any issues or have questions that aren’t covered here, please don’t hesitate to reach out to our friendly customer support team. You can find our contact details in the app’s settings under “Support.”

Thank you for choosing USANA. We’re dedicated to providing you with a seamless and delightful subscription experience. Happy shopping! 🛍️

Packaging Changes Mean Less Plastic Waste

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Sustainability is important to us, and we know it’s important to you. That’s why we’re working hard to invest in our people, products, and the planet. Together, we can create a healthier world and a brighter future.

To commit to this vision, we have examined the ways we package products to find solutions that reduce waste while keeping the authenticity and quality you expect from USANA.

After much consideration, plastic shrink wrap will no longer be used on product bottles. Timing will vary by market and product, but you can expect to see this new sustainable packaging soon.

All product bottles will still have a safety inner seal for your protection—continuing USANA’s commitment to manufacture with world-class excellence.

Our core values—health, excellence, integrity, and community—drive every decision we make. Thank you for your support as we make sustainable changes across the globe. Please contact your local customer service team if you have any questions.

FAQs

Q. Why is USANA removing shrink wrap from its product packaging?
A. We’ve examined the ways we package products and have determined the shrink wrap creates unnecessary plastic waste. Because sustainability and environmental responsibility are important to us, we’re making this decision to better invest in our people, products, and the planet.

Q. Is this change affecting all product packaging, or just some products?
A. This change will eventually affect all products currently using shrink wrap.

Q. When will this change be implemented?
A. Timing will vary by market and product, but you can expect to see this change occur in 2022.

Q. Will removing the shrink wrap affect product potency, quality, or safety?
A. No. This change only affects product packaging, not the products themselves. All our product bottles have inner seals for your protection—this inner seal will remain.

2022 Ignition Bonus

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Spark your motivation for growth and success with the 2022 Ignition Bonus. For a limited time, earn a 10% bonus on SVP generated from any new, personally sponsored Associates’ product purchases in your home market.

From 2–29 April, each qualifying enrollee earns you a 10% bonus on SVP generated from their qualified product purchases including initial orders, one-time orders, and Auto Orders paid and processed during the promotion period. You’ll earn the Ignition Bonus the week of your Associates’ enrolment, plus the next 12 commission weeks.

And it gets even better! New Associates enrolled between 2–29 April will also have four commission weeks to enrol new team members and enjoy the 10% bonus on SVP from their qualified product purchases. New enrollees can receive a free Welcome Kit from 2 April–27 May.

Let the Ignition Bonus motivate you to find and activate new Associates in your home market.* Light up your success and celebrate a great reward.

*Bonus is applicable to in-market activity only and is not available cross-border.

Ignition Bonus Examples

Example #1:
Susie is an existing Associate and enrols Tom on 20 April, 2022. Susie will be eligible to receive a 10% bonus on SVP generated on any product purchases Tom makes for 12 weeks following the week Tom enrolled.

Tom has four weeks from his week of enrolment to enrol other new enrollees and earns a 10% bonus on SVP generated from their product purchases. Tom’s enrolment period for him to enrol other new enrollees is his enrolment week plus four commission weeks, which means he has from 20 April, 2022 to 20 May, 2022 to enrol others.

New enrollee Tom, enrols Sam on 1 May, 2022. Tom will now earn a 10% bonus on SVP generated on any product purchases Sam makes starting the first commission week in May and for the next 12 weeks following the date Sam enrols.

Example #2:
Ashley activates a new Associate, Melissa, on 24 April during the enrolment period. Ashley will earn a 10% bonus on SVP generated from any new product purchases Melissa makes for the next 12 commission weeks.

Example #3:
Sandra sponsors Jane, Jake, and Tom within the four-week enrolment period and places all three on her left side. Jane purchases products generating 400 SVP, Jake 300 SVP, and Tom 500 SVP during the next 2 cycles. How would we calculate their bonus ONLY?

  • 400 + 300 + 500 = 1200 SVP
  • 1200 SVP x 10% = 120
  • Sandra will earn 120 CVP
  • Do not need to balance sides – bonus pays on product purchases

Frequently Asked Questions

Q. Which orders qualify for the Ignition Bonus?
A. The Ignition Bonus applies to SVP generated from any initial order, one-time order, or Auto Order purchased and processed by a new, personally sponsored Associate during the enrolment week—plus the following 12 commission weeks—so long as they are sponsored during the enrolment period for your market.

Q. When will I get my Ignition Bonus?
A. Your Ignition Bonus will be processed and included in your weekly commissions along with any other payments.

Q. How does the Ignition Bonus impact my current compensation structure?
A. When SVP from an initial order or one-time order qualifies for this incentive, you’ll earn the 10% Ignition Bonus, and 100% of the sales volume earned is rolled up your organisation .

Q. Do I have to be commission qualified to earn the Ignition Bonus?
A. No, you do not have to be commission qualified to participate in this bonus incentive.

Q. Will my Ignition Bonus count toward growth trips, rank advancement, or 13-week CVP?
A. No. This incentive does not count toward the 13-week CVP for rank advancement, growth trips and contests, Executive Diamond Summit, Elite Bonus, Leadership Bonus, Lifetime Matching Bonus, Celavive Bonus, or AO Max BC Bonus.

Q. Will my new Associate qualify for Initial Order Reward on their first purchase?
A. Yes, they will qualify for Initial Order Reward.

Q. What happens if my new Associate lives in a different market?
A. This incentive is not applicable for Associates sponsored outside of the market in which you reside.

Q. Do I need to have both sides balanced to earn the bonus?
A. No. Placement position for new enrollees does not apply if you are their personal sponsor.

Q. How does my new Associate take advantage of the free Welcome Kit?
A. New Associates must activate their business with 200 SVP on their initial order to qualify for the free Welcome Kit.

Q. How will the Ignition Bonus show on my financial statement?
A. Your financial statement will have a separate line item shown as the Business Accelerator Bonus.

Rules

  1. The Ignition Bonus is open to all Associates.
  2. The Ignition Bonus is only valid from 2–29 April, plus the 12 commission weeks following the enrolment of a new, personally sponsored Associate.
  3. Newly enrolled Associates must be enrolled in the sponsor’s home market. Associates enrolled outside of the sponsor’s home market do not qualify for this incentive.
  4. Participating Associates earn a 10% bonus from product purchases made by their new, personally sponsored Associates during the promotion period.
  5. Sales from personally sponsored Associates count toward the Ignition Bonus the week of enrolment, and for the following 12 commission weeks.
  6. Any manipulation of this promotion, i.e., sponsorship manipulation, downline purchasing (placing a sales order in a Business Centre other than where the sale was generated), etc. will result in disqualification from this promotion, in addition to any sanctions under the Associate Agreement.
  7. All rewards under this incentive are based on actual product sales. Thus, all bonuses will be adjusted from existing volume and/or subtracted from future commission cheques if products that generated the bonus are returned for a refund.
  8. Any breach of the Associate Agreement or Terms & Policies will disqualify an Associate from participation in the Ignition Bonus, in addition to any sanctions under the Associate Agreement.
  9. USANA reserves the right to discontinue or modify the promotion at any time during the promotion period if events beyond USANA’s control compromise the promotion’s fairness or integrity.
  10. Earnings may be audited by compliance.
  11. USANA, at its sole discretion, may disqualify any entrant from participating in the promotion, refuse to award a bonus, and require the return of any bonus if entrant engages in any conduct USANA deems to be improper, unfair, or otherwise adverse to the operation of the promotion or detrimental to other entrants. Such improper conduct includes, but is not limited to, falsifying personal information required during the promotion.
  12. USANA reserves the right to modify these rules for clarification purposes without materially affecting the terms and conditions of the promotion.
  13. This promotion may not be used for any form of gambling.
  14. If for any reason the internet portion of the program is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures, or any other causes beyond USANA’s control, which corrupt or otherwise affect the administration, security, fairness, integrity, or proper conduct of this promotion, USANA reserves the right, at its sole discretion, to discontinue the promotion or modify or suspend the promotion, if possible and as necessary, to correct any issue that prevents the fair, secure, and proper administration of the promotion. USANA also reserves the right to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify, or suspend the promotion in the event of such tampering.
  15. USANA assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, or unauthorised access to, or alteration of, entries or transactions. USANA is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any email entry or transaction to be received on account of technical problems or traffic congestion on the internet or at any website, or any combination thereof, including any injury or damage to participant’s or any other person’s computer related to, or resulting from, participation or downloading any materials in this promotion.

Compensation Plan

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USANA Brand Partners can locate a full copy of the Binary Compensation Plan online:

  • Log on to The Hub
  • Go to “Resources & Information”
  • Click on “How to Earn”
  • Select “A Guide to USANA’s Base Compensation Plan”
  • Select the appropriate market and language

Protecting Your Business with Updated Terms & Policies

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At USANA, we’re here to help you build a successful, safe, and compliant USANA business. To achieve this, we strive to ensure our Terms & Policies are frequently updated and you and your team are made aware of any important changes.

Below is a list of recent updates to USANA’s Terms & Policies for you to review and share. We strongly encourage everyone to read the full changes here.

Policy 9—Associate-Created Material:

  • All Associates can create content and advertise after completing an online certification.

Policy 11—Income and Lifestyle Representations:

  • Find a more specific explanation for what qualifies as an Income Claim or Lifestyle Claim.

Policy 17—Intellectual Property:

  • See additional guidelines for the use of USANA’s name in social media handles.

Policy 20—Service Outlets:

  • Kiosks are now excluded from the approved locations where you can sell USANA products.

Policy 21—Unauthorised Recruiting and Participation in Other Direct Sales Companies:

  • The Unauthorised Recruiting section and Participation in Other Direct Sales Companies section are now combined in this section.
  • Those who participate with another Direct Sales Company will not be permitted to qualify for recognition benefits or transfer their business.
  • Associates are prohibited from promoting the products or business opportunities of Direct Sales Company to USANA Associates or customers.
  • Associates must notify USANA within five (5) business days of enrolling in any other Direct Sales company.

Policy 26—Transfer of the Agreement:

  • More extensive instructions and conditions for transferring a USANA business are included.

Policy 28—Sponsor/Placement Changes:

  • Sponsor/placement change wait times are consistent. Changes will happen six months after inactivity or cancellation.

Policy 31—Authorised Sales:

  • Associates are only permitted to sell products to end consumers. They cannot sell or transfer a quantity of products greater than what an individual can personally consume in a four-week rolling period.

Policy 34—Babycare:

  • In China, business activity by non-BabyCare Distributors is specifically prohibited.

Policy 40—Return Policy:

  • The expiration requirement for non-returnable products was shortened from six months to within three months of expiration.

These new policies will go into effect on 24 August. This gives you time to familiarise yourself with the updates and share them with new or potential Associates on your team. You’ll see a prompt to accept these new policies when logging in to The Hub.

Thank you for all you do to share USANA. Your commitment to integrity and remaining compliant with USANA’s Terms & Policies is instrumental to building a strong, successful business.

Online Credit Card Protection Services

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Protecting your personal information is a top priority. And to help maintain the highest levels of financial security, USANA launched Proofpoint.

Proofpoint is a highly sophisticated system designed to protect your credit card information. It scans every email to ensure sensitive information is not being transmitted. If Proofpoint detects a 15/16-digit credit card number in an email sent to USANA, the email is rejected. USANA will then send a notification email to inform the sender of further instructions to complete their transaction.

We strongly encourage any business involving financial information to be done on The Hub or by contacting Customer Service.

Expand Your Reach with Refer a Friend

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Expand Your Reach with the Refer a Friend Programme

Expanding your network and growing your business is now a win-win for everyone! With our new Refer a Friend programme, Preferred Customers (PCs) will earn USANA product credit as they introduce USANA to their family and friends.

The Refer a Friend programme rewards PCs for simply sharing what they love. Each time a new customer shops USANA using a personal share link, your PC earns 10 per cent of the total order price in USANA product credits to use on future purchases. It’s really that easy. And a great way to inspire your network to share and shop their favourite USANA products.

As your circle of customers expands, your business grows, too.

Make Friends and Earn More

Sharing products you use and love with friends is a chance to talk about a healthy lifestyle. Encourage your PCs to start a conversation about the products they can’t live without. As new customers shop USANA products through a unique PC share link, your PC will earn product credits to use immediately. It’s a simple, easy, and fun way to connect.

The Refer a Friend programme is a boost to your business:

  • Receive 70 per cent of SVP from new customers generated by PCs—you’re automatically linked to every order, so simply sit back and enjoy the benefits.
  • Expand your network. This incentive rewards each new connection—you earn more when they share USANA.
  • Retain your USANA community. PCs are motivated to be involved, share their favourite USANA products, earn rewards, and place additional orders themselves—it’s a win-win.
  • Build relationships beyond your immediate circle of influence—more connections mean more opportunities to grow your business.

Example
Sarah, your Preferred Customer, copies a product link from the referral management page and sends it to her cousin Jenny. Using the link, Jenny places a product order for $125 USD and signs up for Auto Order, generating 90 SVP. Sarah will receive $12.50 in product credits in her account to use on a future USANA order. And 63 SVP will roll up to you. And now, every time Jenny’s Auto Order is processed, or she places another order, both you and Sarah win.

Rules

Earning Credits

  • Credits are earned based on the total price of the order placed using a PC personal share link, excluding shipping and taxes.
  • Credits can be earned on both PC and Retail orders through a PC’s personal share link.
  • If a referred customer decides to become a PC, they will be tied to the sponsoring PC, and the sponsoring PC will earn 10 per cent of every order they place, including Auto Orders.
  • Retail purchases will only be tied to the sponsoring PC if purchases are made through their personal share link (or if the retail customer hasn’t cleared their cookies or opened a link from another PC or Associate).
  • 1 credit = 1 USD, or the equivalent of market currency based on the standard commission exchange rate at time of order.
  • Credits are converted to local currency at the time of generation and will stay at this rate until used.
  • Credits will be issued to the sponsoring PC’s account when the order is completed (this happens every Friday).
  • Credits can be earned across borders in participating markets (excluding Europe).
  • Credits will expire after one year. All credits will be grouped by the month they are earned and will expire at the end of the same month the following year.
  • PCs can review their available credits and their referral history on their referral management page. We will also notify PCs via email when they have available credits. A reminder will also be displayed as they visit USANA shop.

Using credits

  • Product credits can be used to purchase any USANA products, including logo items, product promotions, and specials.
  • Credits cannot be used for taxes or shipping.
  • PCs can apply their credits to Auto Orders, one-time orders at checkout, or over the phone with customer service.
  • Credits are non-transferable.
  • Product credits are refundable. Products can be returned under our standard return policy. In the case of a return, credits will be reissued to the customer’s account and the initial expiration date will still apply.
  • If an order that qualified a PC to receive credits is returned, the product credits will be removed/deducted from the sponsoring PC’s account.
  • USANA, at its sole discretion, may disqualify any customer from participating in the programme, refuse to award credits, and require the return of any credits if customer engages in any conduct USANA deems to be improper, unfair, or otherwise adverse to the operation of the programme.
  • USANA reserves the right to modify these rules for clarification purposes at any time.
  • USANA reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the programme at any time.
  • By participating, each customer accepts and agrees to be bound by these rules and by the decisions of USANA, which shall be final and binding in all respects.

Impacts for Associates

  • Orders placed through a referral link, as well as any PCs who enrol through that link, will be tied to the sponsoring PC and their Associate sponsor.
  • Referred PCs will be placed on the same side as the sponsoring PC, unless that sponsoring PC is placed in 001-Personal, then they will be placed in the Associate’s default placement.
  • Referred PCs cannot be moved to 001-Personal.
  • No PC Order Bonus will be paid to the Associate on these orders.
  • 70 per cent of the volume from any referred retail or PC order will roll up to the Associate.
  • No retail bonus will be paid on referred orders.
  • When a sponsoring PC uses their product credits to place an order, SVP will not be discounted, and they will receive 100 per cent of the SVP.
  • Associates will receive notifications whenever there is a new PC or retail purchase.

FAQs

How do PCs earn product credits?
PCs will earn 10 per cent in USANA product credits for every purchase made from their personal link. Each time a USANA order is placed through this share link, we’ll notify the PC they have successfully referred a friend. They will also receive confirmation when these credits are available to use.

How will PCs know if they have available credits?
We will notify PCs via email when they have available credits. Referral status and credits can also be checked by visiting the Refer a Friend management page and clicking on the arrow by their name. A reminder will also be displayed as they visit USANA shop.

How will PCs know if someone used their link to make a purchase?
PCs will be notified of all purchases made through their link. They can also visit their Refer a Friend management page at any time to see if they have credits from orders made through their link.

How are credits applied to a purchase?
Credits can be applied at checkout. PCs will select which credits they would like to use at the time of payment. Any credits used will be automatically withdrawn from their account. Credits can also be used to pay for Auto Orders—from the Auto Order payment screen. PCs can elect to have any available credits automatically applied to their Auto Order.

If the credit amount is higher than the order amount, do they lose unused credits?
No. Unused credits will remain available for future purchases. Credits can be used for up to one year from the time they are earned.

Are all products available for purchase using USANA product credits?
Yes. USANA product credits can be used to purchase any USANA products.

Can product credits be applied toward tax or shipping?
No. Product credits cover the cost of products only. They cannot be applied to taxes or shipping.

Can credits be used on Auto Orders?
Yes. From the Auto Order management page, PCs can elect to have any available credits applied first to Auto Order payments. Their primary payment will be used for any remaining balance.

Do credits expire?
Yes. Credits will expire after one year. All credits will be grouped by the month they are earned and will expire at the end of the same month the following year. PCs will be reminded of any credits about to expire to give them every opportunity to use them.

Do PCs lose credits if they return products?
No. Product credits are refundable. PCs can return products under our standard return policy. In the case of a return, credits will be reissued to their account and the initial expiration date will still apply.

If a referred customer signs up as a PC, where is their placement position?
A new referred PC will be placed on the same side as the sponsoring PC, unless they are placed in 001-Personal, in which case they will be placed in your default placement. Referred PCs cannot be placed in 001-Personal.

Why is the volume I receive discounted?
We want to reward our PCs for introducing new customers to USANA. Since they’re the ones bringing those customers in, they’ll receive the initial 10 per cent bonus, and you will receive 70 per cent of the volume—it’s a win-win!

How will I know when one of my PCs has referred a new customer?
You will receive a notification letting you know you have a new customer. This will include information about that customer and how you can contact them.