InCelligence Frequently Asked Questions

General
Q: How can I tell if the product I’m using was formulated with USANA InCelligence Technology?
A. This information will be prominently displayed on the front of each new label. Our redesign allows more space to focus on the product name, what’s inside, and the product benefits for you and your customers. Products containing special technologies—like InCelligence or Hybrid Technology—will have this information front and center on the label, so it’s easily read and understood by all our customers.

Q: Are the products without InCelligence less effective?
A: No. Not all the products we make need InCelligence to be effective. Micronutrients serve many important functions in the body, and not all are related to cell signaling. But all those functions are still vital to your well-being. So even products that don’t contain InCelligence provide effective support for the important activities for which they were designed.

Purchasing and Auto Order
Q: Can I get InCelligence products in MyHealthPak?
A: Yes. We automatically replaced any product that contained Mega Antioxidant and Chelated Mineral with CellSentials Vita-Antioxidant and Core Minerals. Optimizers formulated with InCelligence are also currently available in the MyHealthPak builder.

Science and Research
Q: Where can I find out more in-depth scientific information about cell signaling and InCelligence?
A: We created a product training section that has all the really nerdy—and super cool—scientific content you want about InCelligence. Check it out if you’re interested, but you don’t need to know everything about cellular communication pathways to understand how amazing InCelligence is.

Selling InCelligence
Q: How is InCelligence different from other products on the market today?
A: There are other products that claim to use cell signaling. But they only target one cellular communication pathway with a limited number of nutrients. One wasn’t enough for us—so InCelligence takes a broader approach. Using a blend of powerful nutrients to signal more processes, we’ve created the most effective, holistic approach to your health.

We added revolutionary InCelligence technology to the world’s highest-rated nutritional supplement to create USANA CellSentials. This gives you the personalized health benefits of InCelligence with a nutritional foundation for optimal cellular health. And you’re getting all this cell-empowering nutrition in one product, making CellSentials an excellent value.

Q: One of my potential customers asked why they need InCelligence if these processes naturally occur already. What do I tell them?
A: Even though your cells have natural protective and renewal abilities, proactively activating these powerful responses—instead of waiting for outside stimuli—makes your cells more adaptable.*

InCelligence is like strength training for your cells. This approach helps build cellular resilience and optimize longevity of cellular function. That’s how InCelligence empowers your body to meet your unique health needs, unlocking your unparalleled ability to personalize vibrant health from within.

Champions for Change Award

Worldwide
The USANA True Health Foundation is proud to announce the Champions for Change Award. This award is open to any Associate who has worked diligently to provide nutrition, shelter, medical assistance, and health education to those who are suffering or in need. Nominations may be submitted May 1, 2017–June 30, 2017.

Teamwork Award

Worldwide
A maximum of 15 Silver Directors or below will be recognized at Convention for both their hard work and the intangibles they bring to their team. These team members are invaluable to both your business and the USANA family. Nominations may be submitted April 30, 2018–June 29, 2018.

Fortune 100 Award

Worldwide
These 100 Associates are the best of the best. This group consists of the top 100 Associates who earn the most in USANA commissions and bonuses. Fortune 25 is composed of the top 25 Associates from the Fortune 100.

Fortune 25 Award

Worldwide
These individuals are the top 25 income earners from all USANA commissions and bonuses. The Fortune 25 Associate with the most earnings is awarded the Distributor of the Year.

Distributor of the Year Award

Worldwide
USANA’s highest sales accolade is reserved for the top income earner of the year. The Distributor of the Year earns the most in USANA commissions and bonuses from July 1, 2017-June 29, 2018.

USANA Mobile Hub App

With USANA Mobile Hub, you can easily share and effectively manage your USANA business using your smartphone or tablet. Gain instant access to:

• The Hub. Your back office, with you 24/7.
• Health & Freedom Solutions. Share USANA’s products and business opportunity with anyone, anywhere with this comprehensive USANA presentation.
• True Health Assessment. Offer potential Associates or Preferred Customers a way to assess their health from your smartphone or tablet.
• Volume reports. Personalize them, too!
• Intuitive design. Navigate your business with ease.
• Widgets. Get important business data at a glance.
• Notifications and news stories. All the information that could impact your business right on your mobile device.
• Market-specific videos. Watch product videos and more.

Please note that an active subscription to the Business Accelerator Suite is needed for full app functionality.

USANA Mobile Hub App

Access to certain tools and information is essential to help you manage your USANA business when you are out and about. The USANA Mobile Hub app has you covered. It connects you to everything you expect from The Hub, while on the go.

Features

Dashboard

  • An updated, modern view gives you better visibility into your volume, commissions, pacesetter and contest progress.

Enrollment Link Generator:

  • Quickly and easily send new team members to enrollment with a personalized link.

Landing Page

  • View your current rank, estimated weekly CVP, and important upcoming dates directly from the app’s landing page. This includes renewal dates, PaceSetter and Leadership Bonus dates, and Auto Order processing.

Quick Access to Tools

  • Reach important tools like your personal website, Auto Order management, training, notification and account settings, and more, all at the click of a button.

Path to Success:

  • See how much you’re earning each week with a new module and receive suggestions on who to contact to add more volume and earn more commissions. Use it to reach your goals and earn the success you deserve.

Widgets

  • Widgets are the first thing you see when you open the app, presenting at-a-glance metrics for your business.

Business Reports

  • Offers easy access to the Four Week Cycle graph as well as a new graph for Volume history.

Notifications

  • Be alerted to business-critical items such as order processing or someone joining your team—no matter where you are. The Hub can even push instant notifications to your phone, depending on your settings.

Team Manager

  • This mobile version of USANA’s powerful reporting engine, Team Manager, lets you take the tools you need where you need them. Create saved reports and access them from anywhere with one touch. Create contact lists and communicate with your team using the Share USANA Media Center.

Mobile Tree View

  • Viewing your entire downline on a small screen isn’t always useful as your team starts to grow, so we’ve created a smaller version. Access three levels of your organization at a time, and search or scroll quickly to the part of your team you want to see. You can also tap anywhere in your team to see additional details.

Shopping

  • This feature links to the new, mobile-friendly shopping experience.

Auto Order Management

  • Link to the USANA Shop to manage your Auto Order.

You can download the USANA Mobile Hub app through the Apple App Store or Google Play.

*Please note that an active subscription to the Business Accelerator Suite is needed for full app functionality.

USANA’s Expanding Global Presence

USANA’s continued expanding global presence gives Associates an opportunity in 25 exciting markets:

1 – United States (After July 20, 1992)
2 – Canada (About February 1996)
Caribbean (About 1st quarter of 1997, as an NFR extension of the US)
3 – Australia (About February 1998)
4 – New Zealand (About March 1998)
5 – United Kingdom (About November 1998)
6 – Netherlands (About June 1999)
7 – Hong Kong (About November 1999)
8 – Japan (About October 2000)
9 – Taiwan (About October 15, 2002)
10 – Korea (About 3rd or 4th quarter 2003)
11 – Singapore (About November 18, 2003)
12 – Mexico (On or about February 9, 2004)
13 – Malaysia (January 8, 2007)
14 – Philippines (January 18, 2009)
15 – China (August 18, 2010, through BabyCare, Ltd.)
16 – Thailand (On or about January 23, 2012)
17 – France (March 26, 2012)
18 – Belgium (March 26, 2012)
19 – Colombia (July 15, 2013)
20 – Indonesia (November 16, 2015)
21 – Germany (June 20, 2018)
22 – Italy (June 20, 2018)
23 – Romania (June 20, 2018)
24 – Spain (June 20, 2018)
25 – India (December 15, 2023)

In addition, USANA opened EU Preferred Customer markets in Austria, Luxembourg, and Ireland on April 13, 2012.

Markets and Shipping Information

USANA Markets

USANA is open in the United States (including Puerto Rico), Canada, Australia, New Zealand, the Netherlands, the United Kingdom, Japan, Hong Kong, Taiwan, Korea, Mexico, Singapore, Malaysia, the Philippines, China (through BabyCare, Ltd.), the Caribbean/Pacific Islands*, Thailand, France, Belgium, Germany, Italy, Romania, Spain, Colombia, Indonesia, and India. In addition, USANA opened EU Preferred Customer markets in Ireland, Austria, and Luxembourg.

*The Caribbean/Pacific Islands operate under US policies and products; however, associates and preferred customers in this region may purchase products for personal consumption only. This market consists of the U.S. Virgin Islands, British Virgin Islands, Barbados, Trinidad & Tobago, Bahamas, Cayman Islands, Dominican Republic, Bermuda, Jamaica, the Federated States of Micronesia (also known as Carolina Island), Marshall Islands, North Mariana Islands**, Palau***, Guam, America Samoa, and the Netherlands Antilles.

**USANA is not open for business in the following islands of the North Mariana Islands: Farallon de Pajaros, Moug Island, Asuncion Island, Agrihan, Pagan, Guguan, Sarigan, Anatahan, and Farallom de Medinilla.

***USANA is not open for business in the following islands of Palau: Hatobohei Island, Helen Island, Melieli (Merir) Island, Pulo Anna Island, Sonsorol Island, and Tobi Island.

Shipping Info

USANA or its Associates cannot conduct business or ship products in or to any country in which USANA is not open for business.

All markets have their own labeled products and warehouses. Each market has certain regulations, and the products shipped from their warehouses are labeled following  specific regulations.

In general, USANA Associates may only purchase products that are available for resale in their home country. However, USANA does allow most Associates to make limited purchases for personal use from a market other than their country of residence. See Not For Resale Product Purchases for more information.

If you would like to submit any comments or suggestions on new market expansions:

 

Shipping to the Caribbean Market