An Associate may move the placement of his or her own sponsored Preferred Customers within his or her business whenever they want.  All such placement changes are subject to a $10 US customer service fee.

Should a Preferred Customer decide to move outside of his or her sponsor’s team (change sponsorship), he or she must personally request to move as opposed to an Associate doing so. Preferred Customers are considered retail customers and can choose to purchase from whomever they wish. They therefore are not held to the same contractual obligation that Associates are by having to cancel and wait six months before enrolling crossline.

While a Preferred Customer may change sponsors at his or her own request, it is a violation for an Associate to recommend that a Preferred Customer changes sponsorship.

Any changes to the original Associate or Affiliate Application and Agreement, including the mailing address, need to be made in writing. You can submit a new Application and Agreement to USANA. Alternatively, you can update your account by contacting USANA Customer Service via email, or by making changes online through the Profile Manager section of The Hub.

All Preferred Customer (PC) information can be changed over the phone by PC request.

Exclusive to the HealthPak and MyHealthPak, the CellSentials Booster is formulated with four powerful nutrients shown to influence a broad network of cell-signaling pathways: alpha-lipoic acid, USANA’s Olivol olive fruit extract, Quercetin Dihydrate, and Pterocarpus marsupium extract containing pterostilbene.*

Only available as part of the HealthPak and MyHealthPak products, the CellSentials Booster is not sold separately as a stand-alone item.

*These statements have not been evaluated by the Food & Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Ticket cancellation policy:

• Early-Bird and Regular single tickets are refundable with a $50 cancellation fee.*
• Kick Off single tickets are non-refundable.

To cancel an event ticket, please contact CustomerService@USANA.com with the following information:

• ID Number
• Name
• Event Name
• Reason for canceling

*If your visa application for the Americas & Europe or Asia Pacific Convention is denied, you are eligible for a refund.

When the event includes a virtual component, tickets are refunded to the virtual ticket price for those who would prefer to participate from home. When the event does not include a virtual component, tickets are fully refundable for individuals who send a copy of the visa denial letter.