Payment on an order can be completed with as many credit cards as necessary to completely pay for the order. However, at this time, multiple payments can not be used when placing orders online.

USANA does not offer an installment plan for any orders. All orders must be paid in full before they are processed and shipped.

There is no required purchase for a Preferred Customer at any time. The only investment needed to become or remain an Associate is the purchase of the Associate Welcome Kit (BDS) and payment of the annual renewal fee.

If an Associate submits an Associate Application & Agreement form and does not purchase a Welcome Kit (BDS) by the close of business of the current commission week, the account may be removed from USANA’s computer system. A Preferred Customer may be removed from USANA’s computer system after one week of enrolling if no product order has been placed. However, a Preferred Customer can re-enroll and purchase products at any time.

In the event of a credit card dispute, the account holder’s account will be placed on hold until the dispute is resolved. Please note that the account holder is responsible for any and all debt incurred upon his or her account, including orders placed on behalf of another person. For example: if an Associate uses a retail customer’s credit card for an order and that customer claims fraud or disputes the charges, the Associate will be responsible for paying the charges.

Due to USANA’s quick processing schedule, once an order has been placed there are 30 minutes to contact customer service to make changes or cancel the order. If 30 minutes have passed since the order has been placed, USANA is unable to make any changes or stop the order. If you need to add products, simply create another order. Otherwise, please refer to USANA’s return policy in section 39 of the Terms & Policies.