Shipping charges are calculated based on the weight of the package and the zip/postal code where the package is shipping to. Each price level has a range of weights. If your order’s weight falls in the middle of a given range, you will pay the lower price.
In the event that damaged product is received, you will need to contact USANA Customer Service. When you contact USANA Customer Service, they will need to know how the product is damaged, and they will need the sales order number, the lot number and expiration date.
You can find out the status on your order online or by contacting customer service.
Online:
To find out the tracking information on a package:
at the top right-hand side of the pageThrough Customer Service:
For faster service, please have your order number ready. If you do not have your order number, a representative can look up the order by the date it was placed.
*Orders will only show for up to the past 18 months.
If someone has a forwarding address on file with the Postal Service, it can take approximately 10 business days for a package to be re-routed to the new address.
Q. What is Lifetime Matching Bonus?
A. Lifetime Matching Bonus is an additional way to earn income with USANA. When a personally sponsored Associate becomes a Premier PaceSetter or Premier Platinum PaceSetter, you will receive a percentage of their commission volume for the life of their business—as long as you remain commission-qualified.
Q. What are the requirements to qualify for PaceSetter and Platinum PaceSetter (both Premier and “annual”)?
A. To qualify for PaceSetter, you must have two or more new, personally sponsored Associates and/or PCs each purchase a minimum of 100 SVP and collectively generate 800 Sales Volume Points (SVP).
To qualify for Platinum PaceSetter, you must have four or more new, personally sponsored Associates and/or PCs each purchase a minimum of 100 SVP and collectively generate 1,600 SVP.
Q. What are the requirement differences for a Premier PaceSetter versus an “annual” PaceSetter?
A. “Premier” status is achieved when you accomplish the PaceSetter or Platinum PaceSetter goals within your first 8 weeks as a new Associate.
PaceSetter (or “annual” PaceSetter) status is achieved when you accomplish the PaceSetter or Platinum PaceSetter goals within your first 16 weeks as a new Associate, or in subsequent years, during the eight-week qualification period that starts on your enrollment anniversary.
Q. What is the difference between “Premier” and “annual” status?
A. Premier status means you will keep your PaceSetter or Platinum PaceSetter status for your entire USANA career. The first eight weeks after enrollment is the only time you can qualify as a Premier PaceSetter or Premier Platinum PaceSetter.
As an “annual” PaceSetter or Platinum PaceSetter, you will be required to requalify each year in order to maintain your status.
Q. How long do I have to qualify for “annual” PaceSetter/Platinum PaceSetter status?
A. If you are a new Associate, you have 16 weeks from the time of your enrollment date to qualify as an “annual” Pacesetter or Platinum PaceSetter. Of course, if you can meet the PaceSetter requirements in your first eight weeks as a new Associate, you would qualify for Premier status.
Q. What if I fail to achieve Premier status during my first eight weeks but I have sponsored someone? Will I have to sponsor two or four entirely new Associates or PCs to qualify for “annual” status?
A. Not necessarily. Any new Associates or PCs you sponsor during your first eight weeks will also count toward your initial “annual” requirements, as long as they purchase 100 SVP worth of product.
Q. How long do I have to requalify each year? And when is the requalification period for my annual PaceSetter status?
A. As an annual PaceSetter or Platinum PaceSetter, you will have to requalify each year to maintain your PaceSetter status. To do so, you will have eight weeks from the anniversary of your enrollment date to meet the requalification requirements.
Q. I’m a Premier PaceSetter—will I ever have to requalify?
A. No. You will retain your Premier status throughout your entire USANA career.
Q. Can a Premier PaceSetter qualify as a Platinum PaceSetter?
A. Yes, but only as an annual Platinum PaceSetter. During the eight-week period immediately following your enrollment anniversary, you will have the opportunity to become an annual Platinum PaceSetter. If you do not meet the requirements, or if you fail to requalify the following year, you will still be a Premier PaceSetter.
Q. What are the requirements to requalify?
A. Whether you’re an annual PaceSetter, annual Platinum PaceSetter, or an Associate without any PaceSetter status, the qualification/requalification requirements are the same:
Q. I’ve been an Associate for several years but have never been a PaceSetter or Platinum PaceSetter. Can I still qualify for “annual” PaceSetter status even after all of these years?
A. Yes. Each year, starting on the anniversary of your enrollment date, you will have eight weeks to qualify/requalify as an “annual” PaceSetter or Platinum PaceSetter—no matter how long you have been with USANA.
Q. Does PC volume count toward PaceSetter qualification?
A. Yes. Like new, personally sponsored Associates, PCs must first purchase a minimum of 100 SVP worth of product to count toward your PaceSetter qualification.
Q. Will I still earn Lifetime Matching Bonus if my new Associate becomes a Premier PaceSetter and not a Premier Platinum PaceSetter?
A. Yes, but in order to maximize your own earnings potential with Lifetime Matching Bonus, you should help your new Associate finalize his or her status as a Premier Platinum PaceSetter.
Q. If I sponsor three Associates who all become Premier Platinum PaceSetters, will I earn a Lifetime Matching Bonus from all three at the same time?
A. Yes. As long as you remain commission-qualified, you will receive a Matching Bonus for the life of each finalized Premier PaceSetter/Premier Platinum PaceSetter you sponsor.
Q. Do I have to be a Platinum PaceSetter to earn Lifetime Matching Bonus?
A. No, you may qualify to receive bonuses even if you are a PaceSetter or an Associate. The percent of Lifetime Matching Bonus you are eligible to receive, however, will depend upon your finalized PaceSetter status.
Q. Does Lifetime Matching Bonus include a match of my sponsored Premier PaceSetters’/Premier Platinum PaceSetters’ bonuses or incentives?
A. No. With Lifetime Matching Bonus you will only receive a match of your sponsored Premier PaceSetters’/Premier Platinum PaceSetters’ basic commissions (CVP) and not any other cash bonuses or incentives they receive (e.g., Fast Start Bonus, Matching Bonus, Leadership Bonus, etc.).
Q. When does the CVP begin to match?
A. Lifetime Matching Bonus starts to bank from the week your sponsored Associate enrolls. You will receive your banked Matching Bonus as soon as your sponsored Associate finalizes his or her Premier PaceSetter/Premier Platinum PaceSetter status.
Q. A friend I sponsored has just qualified as a Premier Platinum PaceSetter, and he received a 100 CVP check this week. Why don’t I see the matching amount in my commission?
A. You will receive the matching payment after he finalizes his Premier PaceSetter/Premier Platinum PaceSetter status. USANA banks all the commissions he earns in the weeks before finalization and pays you in one lump sum upon finalization of his PaceSetter status. Thereafter, you will receive the Lifetime Matching Bonus weekly.
Q. How do I “finalize” my PaceSetter status?
A. Your PaceSetter status will be finalized after the latter of two dates:
Q. What if my new, personally sponsored Associate qualifies as a Premier Platinum PaceSetter but fails to finalize his status?
A. Any banked amounts will be lost. You will only earn a Lifetime Matching Bonus from finalized Premier PaceSetters and Premier Platinum PaceSetters. Therefore, it is important to work closely with new Associates you sponsor and encourage them to finalize.
Q. Do I have to be commission-qualified to earn a Lifetime Matching Bonus?
A. Yes. To earn a Lifetime Matching Bonus you must be in compliance with the terms of the Associate Agreement and your Business Center must be active, which means you must generate at least 100 SVP every four weeks.
Q. What happens if I become commission-ineligible?
A. If you become commission-ineligible, you will not earn a Lifetime Matching Bonus and all “banked” amounts will be lost. You may start earning Lifetime Matching Bonus when you become commission-qualified again, but you will not recover any banked amounts previously lost.
Q. The Associate I sponsored finalized her Premier Platinum PaceSetter status BEFORE I did. Do I still earn a 15% match of her commission?
A. Yes, as soon as you finalize your own Premier Platinum status. In such cases, your Lifetime Matching Bonus will be banked until your final status is confirmed.
Q. Does my status as a Premier or “Annual” PaceSetter make a difference with Lifetime Matching Bonus?
A. No. A Premier PaceSetter and “Annual” PaceSetter both qualify for the same percentages of Lifetime Matching Bonus. Annual status, however, will need to be renewed each year during the qualification period following the anniversary of your enrollment date.
Q. What if I’m an Annual PaceSetter or Annual Platinum PaceSetter and I fail to renew my “Annual” status during the requalification period following the anniversary of my enrollment date? How does this affect my Lifetime Matching Bonus?
A. As an Annual PaceSetter/Annual Platinum PaceSetter, once you begin to receive the Lifetime Matching Bonus for a finalized Premier PaceSetter/Premier Platinum PaceSetter, you will continue to receive the same percentage of CVP match for the lifetime of that Associate’s USANA business, even if your own PaceSetter status changes. However, the percentage of Lifetime Matching Bonus you receive for all newly sponsored Premier PaceSetters/Premier Platinum PaceSetters will depend on your current finalized status and will not take into consideration any past PaceSetter/Platinum PaceSetter status you may have previously earned.
Q. How do I know if an Associate I sponsor has qualified or finalized his PaceSetter status?
A. This information is available in Team Manager.
Q: If I receive a PC Order Bonus or Celavive Bonus for an initial PC order, will this volume count toward my PaceSetter status?
A. Yes. 100% of volume will count toward your PaceSetter qualification. However, NOT all of this volume will roll up:
We aren’t a flash in the pan. And we don’t want your business to be either. We’re all in this for the long haul. So it only makes sense for us to reward you long term.
That’s why, when you create PaceSetters, you won’t just be putting your business on the fast track—you’ll be earning lifelong rewards with our Lifetime Matching Bonus.
The Chance to Earn More
With Lifetime Matching Bonus, you’ll earn a weekly bonus that matches a portion of the Commission Volume Points (CVP) for all personally sponsored Associates who become Premier Pacesetters or Premier Platinum Pacesetters. And this isn’t a one-time offer, either. As long as you remain commission qualified, you’ll continue to receive this bonus for the life of their USANA business. This means that as long as you remain qualified and your new Associate remains with USANA, you will continue to receive a percentage of every point they generate!
Examples
Maria is a Platinum PaceSetter. She sponsors Sherman, who qualifies as a Premier Platinum PaceSetter. Maria will receive a 15% match of Sherman’s weekly CVP for the life of his USANA business.
Bob is neither a PaceSetter nor a Platinum PaceSetter. He sponsors Jacques, who qualifies as a Premier PaceSetter. Bob will receive a Lifetime Matching Bonus of 2.5% of Jacques’ weekly CVP.
Personally sponsoring other Brand Partners makes you eligible for some of USANA’s most exciting incentives:
In addition, sponsoring Preferred Customers can help you reach your retail sales requirements every four (4) weeks.
Each year USANA is obligated by law and various state statutes to file an unclaimed property return. Each state has a different set of laws about unclaimed property, the holding periods, and property types. USANA has a third party company (JMS Advisory Group) that will contact every Brand Partner and Preferred Customer who has unclaimed property with a due diligence letter that is mailed out as good corporate governance, though not every state requires a due diligence letter. Please note that Brand Partners and Preferred Customers who have a Balance on account less than $20.00 may not be contacted, as this is the standard minimum amount.
The Brand Partners or Preferred Customers have 30 days to respond via mail or fax to claim their funds; a phone call or e-mail (compliance@jmsadvisors.com) will not suffice, as JMS Advisory group may not process a request without written documentation. If Brand Partners respond to the letter mailing, the JMS Advisory Group will reissue their funds with a check for both commission checks and Balance on account as well as Brand Partners who do not have any Business Centers or Preferred Customers on behalf of USANA.
JMS Advisory Group on behalf of USANA has up to eight weeks to process the refund and reunite the owner with the property. Once the deadline has passed, JMS Advisory Group on behalf of USANA will prepare the unclaimed property reports and return the property to the state no later than the yearly deadline. Once funds are returned to the state, USANA no longer has the property nor the obligation to the Brand Partner or Preferred Customer; the Brand Partner or Preferred Customer must then contact the state directly. Depending on the state, it could take weeks to process USANA’s report, while other states could take months. Most states will publish a listing of unclaimed property in the local paper. The state may not contact the Brand Partner or Preferred Customer directly.
When USANA has sent the funds to the state, one can look up every states website from the following link to research the unclaimed funds. http://www.unclaimed.org/
It may take from eight to ten weeks to process Unclaimed Property requests based upon the volume of responses
One of the best ways to introduce your family and friends to Celavive® skincare products is by hosting your own Celavive Experience.
It’s a great opportunity for you to share your Celavive story, let your guests experience the entire line, and introduce potential new team members to the benefits of these amazing products. It’s a simple, easy way to help your guests discover a skincare routine that will give them the confidence and beauty they deserve.
The first thing you should do is decide if you want to host a Celavive Experience or a Facebook party. Both offer unique opportunities and require different preparations.
Follow these tips and you’re bound to host a successful Celavive Experience:
Celavive Experience
Facebook Party
Downloadable Resources
Here are some basic tips on approaching individuals or teams associated with sports:
Approaching an athlete, team, or university can be exciting and is not too different than approaching any other Potential Brand Partner/Customer. The key to approaching an athlete or team is understanding their intentions: Many of those in the sports field will be looking for sponsorship, free product, funding, etc. and will not necessarily be interested in the business aspect of USANA.
Another key point of consideration when approaching a university is whether it is affiliated with the NCAA. The NCAA has unique requirements for supplements, and those requirements may vary from sport to sport or from school to school. Make sure you research and have knowledge of those requirements before selling a university team on the USANA supplements.
Remember that you are a Independent Brand Partner and you should not make any promises on behalf of USANA. Focus instead on the benefits USANA already promotes for athletes and other sports teams through the Athlete Guarantee Program. Also, be aware that some of the bigger organizations may want to contact USANA directly if there are indications that they can’t obtain what they want through you. If you have questions about the program or your potential eligibility, learn more by sending an email to our Athlete & Sponsorship team.
