Create a New Message in Your USANA Email

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To create a new message in your USANA email:

  • Choose the “New Email” or “Compose” button in the “Mail” field
  • Enter the e-mail addresses of the desired recipients in the “To” field
    • If you intend to send the message to multiple recipients please separate the addresses of these recipients using a comma.
  • Give your message a subject by writing a short description of the message content in the “Subject” field
  • Then type the text of your message in the white box provided for text
  • Check your spelling before sending your message by using the “Spell Check” button located at the top of your new message
  • Press the “Send” button once when you are satisfied with your message.
If you have started a message and have not yet completed it but will need to return to work on it at a later time, you can choose to save your message as a draft by clicking the “Save Draft” button located at the top of your new message. This will save your work in a folder titled “Draft” so that you can return and finish it later.

Assign an Event Registration Ticket

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Brand Partners can assign (transfer) event registration tickets online and there is no limit on the number of assignments per ticket.

Guest registrations and assignments need to be done through customer service.

To assign an event registration ticket online:

  • Click on Contest & Events
  • Select Event Registration
  • Click on Your Tickets
  • Click on Your Tickets under the appropriate event
  • Click on the Actions drop-down menu under the event ticket you wish to view
  • Under Assign Ticket, enter the new Brand Partner ID# of the new Brand Partner and click on Assign Ticket

Please note that once an event registration ticket has been assigned to another Brand Partner, all information and details for that ticket are transferred over to the new Brand Partner’s account and the ticket and details will no longer show in the original purchaser’s account.

Brand Partners outside of Mainland China cannot assign tickets to Brand Partners inside Mainland China.

Contact Telephone Number

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A contact telephone number is required on the Associate Application and Agreement for contact purposes.

Brand Partner Welcome Kit Purchase

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No person is required to purchase USANA products to become a Brand Partner. However, to familiarize new Brand Partners with USANA products, services, sales techniques, sales aids, and other matters, USANA requires all new Brand Partners purchase a Brand Partner Welcome Kit except where prohibited by law.

If you do not purchase a Brand Partner Welcome Kit, your account will be flagged that you do not have one, and you will be required to purchase a kit with your next order. USANA may also contact you to request that a kit purchase is made.

The Brand Partner Welcome Kit is a requirement to become a USANA Brand Partner and will provide all new Brand Partners 3 cycles of Business Accelerator Suite with active Auto Order of 100 PSV.

Add a Contact to My Address Book in USANA Email

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To add a Contact to your Address Book:

  • Select “Contacts” from the top navigation
  • Click on “New Contact”
  • Enter the contact’s information
  • Click on “Save”

Upload or Change the Picture or Image on Your Personal Website

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To upload a picture to Your Personal Website, do the following: Log on to The Hub Click on “My Business” Select “My Website” under the “Tools” heading Click on the area you want to add a picture or image to Click on “Browse” Click on “Images” or “Files” Click on “Upload” Locate and select the […]

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NFR – Not For Resale Product Purchase Policy

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In general, USANA Brand Partners may only purchase products that are available for resale in their home country. However, USANA does allow most Brand Partners to make limited purchases for personal use from a market other than their country of residence.

Effective June 1, 2019, USANA instituted this policy regarding product purchases outside of a Brand Partner’s home market:

This Personal Consumption Policy is intended to comply with applicable regulations in USANA’s various markets, which allow for the import of products from abroad if the products are for personal consumption and limited in quantity.

As such, products ordered from USANA for personal consumption must be shipped to an individual’s residence and should not be sold or given to any other person.

USANA will determine what products to make available for each market for personal consumption and will allow a combined total of two-hundred (200) Sales Points (SP) to be ordered every twenty-eight (28) days.

Additionally, three (3) MyHealthPaks can be ordered in a twenty-eight (28) day period. MyHealthPak orders do not count against the two-hundred (200) SP limit.

Accounts With a Hold Status

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No orders will be placed on an account with a hold status until the account is taken off of the hold status.

If your account is on hold, you will need to contact Customer Service to find out why.

Account Changes That Can Not Be Made Over the Phone

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Tax exemptions, DBA’s (Doing Business As), EFT’s (Electronic Funds Transfer), and Brand Partner account cancellations can not be handled over the phone. Before we can process these types of account changes, USANA must receive additional paperwork and/or a written request from the Brand Partner requesting a change be made.

Accessing My USANA Email Account

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To access your USANA email account, follow these steps:
  • Log on to The Hub
  • Click on the “My Account” icon at the top right-hand side of the page
  • Select “Email”

You will then be directed to your USANA Email.

Webmail can also be accessed directly at mail.usana.com using your USANA Brand Partner ID# and password.