Time Process for Credits

There are two things that affect the time it takes to receive a credit:

1. Returns that come back to USANA will be processed as received. The credits department tries to operate within a 3 to 5 day turnaround time (this may take longer during convention or major holidays).
2. It can take 5 to 10 business days for the money to be posted to the card, and up to a month and a half for the credit to appear on your statement. This time delay is neither caused nor controlled by USANA, but by the clearinghouse through which all credits and charges are processed and by the customer’s bank or card company.

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