To locate pictures from a USANA event, go to http://usanaphotos.smugmug.com.

• Find the event
• Click through pictures
• Click on the image you want
• Click on the Download icon on the left
• Right-click the photo and select “Save As”
• Name the picture and save it to your personal desktop or device

All of the pictures are free.

Each USANA commission week begins on Saturday at 12:00 a.m. (MST/MDT) and ends on Friday at 11:59 p.m. (MST/MDT).
All order(s) must be received and completed by the close of the commission week. Because USANA is an international company, local times in each market will vary.

The following site can be utilized to calculate exact local times for a specific market by entering the MST/MDT time:

http://www.timeanddate.com/worldclock/personalapplet.html?cities=22,240,248,235,33,102,241,122,145,236,28,16,48,195,136,250,155,220,256

1. How does Auto Order work?
   The 10-percent Auto Order savings only apply to orders that process automatically as weekend-processed orders; these orders must be from your 001 Business Center placed as Personal Sales Volume (PSV). To get the Auto Order savings, your orders must be set up in advance so they can process automatically. To do this, we encourage you to set your Auto Order at least one week before it is scheduled to process.
2. How do I take advantage of the 10-percent Auto Order savings?
   The Auto Order savings will be applied to all applicable products that are placed in an Auto Order ahead of time and allowed to process automatically as part of a weekend-processed Auto Order.
3. What products qualify for the 10-percent Auto Order savings?
   Products that have a Sales Volume Point value greater than zero will receive the Auto Order savings. Products that do not generate SVP (sales tools, logo merchandise, etc.) and products already receiving a built-in discount (initial order product packs and promotional packs) will not receive the Auto Order savings.
4. Do I still get the 10-percent Auto Order savings if I choose to pick up my weekend-processed order at Will-Call, instead of having it shipped to my home?
   Yes.
5. How can I place the Sales Volume Points generated by my Auto Order to my second or third Business Centers?
   Volume from Auto Orders only go to your Business Center 001 as Personal Sales Volume. They help you qualify for commissions, but do not add to the Group Sales Volume on the left or right side of your Business Center.
6. What if I call and have Customer Service add products to my existing Auto Order?
   You will still receive the 10-percent Auto Order savings as long as you call far enough in advance to allow your updated order to process automatically. Auto Order changes must be completed online prior to midnight MST/MDT or by close of business through customer service the Friday before the Auto Order is scheduled to process.
7. How long does it take for an Auto Order to process automatically?
   It depends on when you set your Auto Order to process. If you are setting up a new Auto Order, it will not be able to process automatically during the current commission period. If you make changes to an existing Auto Order, the changes must be completed online prior to midnight MST/MDT or by close of business through customer service the Friday before the Auto Order is scheduled to process.
8. What if I already have a reoccurring Auto Order that processes automatically—do I have to do anything to receive the additional 10-percent Auto Order savings?
   No. You will automatically begin to receive the savings on qualified product.
9. Do initial order product packs or discounted packs qualify for the 10-percent Auto Order savings?
   No. Since most of these packs are already receiving a built-in discount, they do not qualify for the Auto Order savings.
10. Will Preferred Customers receive the 10-percent Auto Order savings?
    Yes. The same rules for Auto Order savings apply to Preferred Customer orders as they do to Associate orders.
11. Is there a minimum order value (e.g. 100 Sales Volume Points) before I can receive the 10-percent Auto Order savings?
    No. You will receive 10 percent off automatic weekend-processed orders of any value, as long as they contain qualified products.
12. Do I get the 10-percent Auto Order savings on additional orders I place during the week if I pay using the same payment method?
    No. You would receive the Preferred Price without the 10-percent Auto Order savings. The Auto Order savings only apply to the orders that are fulfilled automatically during USANA’s weekend batch processing.
13. Does the 10-percent Auto Order savings lead to a 10-percent reduction in the volume points of the order?
    No, the volume points of the order remain unchanged.
14. Will I receive 10 percent off my Auto Order shipping fees?
    No. The Auto Order savings only apply to products that have a Sales Volume Point value greater than zero. Business tools, logo merchandise, renewal fees, and shipping fees will not receive Auto Order savings.
15. I have set up a recurring Auto Order. Will I automatically get the 10-percent Auto Order savings every four weeks?
    Yes, as long as you allow that Auto Order to process automatically.
16. Why don’t I see the Auto Order price on the USANA Price List?
    We no longer list Auto Order prices separately on our Price Lists. Instead, a single Preferred Price is listed, and the 10 percent savings will be applied to total product order amounts placed ahead of time for automatic processing by USANA. This simplification makes our pricing structure easier to understand.

USANA uses a Secure Socket Layer (SSL) encryption on secure pages (those that require credit card or personal information to be entered). The easiest way to see that the page is protected by SSL is that the URL of the page rather than beginning with just http:// as most all pages do, it begins with https:// which indicates the page is protected using SSL encryption.