Procedure for Order That is Delayed or Has Not Been Received

In the event that you have not received an order or Auto Order within approximately 10 business days of its shipment date, please contact customer service. They will be able to research the issue further and help find a resolution. 

Please note that Ask USANA is designed to provide general business information and can not give assistance regarding a specific issue affecting an individual account.

Last modified: November 8, 2023

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