Initial Order Reward
Having the greatest products in the world at lower prices is pretty darn good. But your potential new Associates will also have the chance to receive a special 10 percent reward based on their initial order when they set up an Auto Order.
Getting this reward is simple. Your new Associate places an initial order, and then sets up an Auto Order. That’s it. We take care of the rest. The Initial Order Reward (10 percent of all qualifying products in the initial order) will be broken into two installments, and credited to your new Associate’s first two automatically processed Auto Orders.
Say you are a new Associate and you place an initial order with $600 of qualifying product. You then set up an Auto Order worth $120. Your initial reward will be $60 (10 percent of the qualifying products in your initial order), which will be split in half and paid back to you as your first two Auto Orders automatically process. Just look at the example below:
Initial Order = $600
- Initial Order Reward: $60 (10% of initial order)
1st Auto Order = $120
- 10% Auto Order savings ($12)
- Half of the Initial Order Reward ($30)
- Total cost: $78
2nd Auto Order = $120
- 10% Auto Order savings ($12)
- Half of the Initial Order Reward ($30)
- Total cost: $78
Ongoing Auto Orders (containing the same products) = $120
- 10% Auto Order savings ($12)
- Total cost: $108
Remember, the larger your initial order, the more you’ll earn back with the Initial Order Reward. And just like the Auto Order discount, the Initial Order Reward only applies to products that generate Sales Volume Points. Discounted packs—including enrollment and promotional packs—are not eligible for Initial Order Rewards.
Initial Order Reward FAQ
1. What is an Initial Order Reward?
When you enroll as a new Associate or Preferred Customer, you will earn back 10 percent of the cost of all products in your initial order that have a Sales Volume Point value greater than zero (excluding enrollment packs), which will be paid to you when your first two Auto Orders process automatically.
2. What price will I pay for my initial order? Can I get the 10-percent Auto Order savings on my initial order?
As a new Associate or Preferred Customer, you will pay the Preferred Price for products in your initial order. If the initial order processes automatically as an Auto Order, that order will generate an Initial Order Reward, but it will not receive the 10-percent Auto Order savings the first time that order processes automatically.
3. Who is eligible to receive the Initial Order Reward?
This reward is only available to new Associates or Preferred Customers who enroll on or after August 15, 2013, place an initial order, and then set up an Auto Order that processes automatically at least twice.
4. When will I receive the Initial Order Reward?
Your reward will be split into two equal installments—paid in each of your first two weekend-processed Auto Orders. Auto Orders always automatically process on a weekend and then ship out during the week. In order to receive the Initial Order Reward, the Auto Order must be set up and any changes made in the system by the fourth and eighth Friday. The Auto Order will then process over the weekend and ship out in the week of the fifth and ninth Friday. Start counting from the Friday of the week your initial volume-generating order was placed.
Example: Your initial order is $600, and you receive a 10 percent reward (which equals $60). Half of this amount ($30) will be applied to each of your first two Auto Orders.
(A): If your initial order is placed on Wednesday, October 9, 2013 in Auto Order Cycle 2, your first Auto Order should be set to process no later than the weekend of Saturday, November 2, 2013. The second Auto Order should be set to process no later than the weekend of Saturday, November 30, 2013.
(B): If your initial order is place on Friday, October, 11, 2013. That day is considered your first Friday. Your first Auto Order should be set to process no later than the weekend of Saturday, November 2, 2013. The second Auto Order should be set to process no later than the weekend of Saturday, November 30, 2013.
5. Suppose I enroll and place my qualifying initial order on Wednesday, September 4, 2013. When must my first and second Auto Orders process in order to receive the full Initial Order Reward?
Your first Auto Order must process automatically by September 27, 2013. Your second Auto Order must process by October 25, 2013.
6. Similar to the question above, what are my deadlines if I enroll and place my initial order on Saturday, September 7, 2013?
Your first Auto Order must process automatically by October 4, 2013. Your second Auto Order must process by November 1, 2013.
7. Does my initial order need to be above a certain value (e.g., 200 Sales Volume Points) to qualify for the Initial Order Reward?
No. The reward applies to initial orders with any SVP value greater than zero.
8. What products qualify for the reward?
Any products placed in your initial order that have an SVP value greater than zero qualify for this reward. Products that do not generate SVP (such as sales tools, logo gear, etc.) do NOT qualify for this reward. Note: Celavive products, enrollment packs, promotional packs, and other discounted packs also do NOT qualify for this reward since they are already discounted.
9. Why didn’t I receive a 10-percent reward on the full value of my initial order?
Your initial order may include the Business Development System (BDS), business tools, and/or logo merchandise that do not generate Sales Volume Points. The reward does not apply to these items. You will not receive a reward for the price of the shipping fee, either. Your initial order may include special enrollment packs that come with built-in discounts or promotional packs. The reward does not apply to these products, even if they generate Sales Volume Points, since they are already discounted.
10. What if I only purchase a Starter Kit at the time of enrollment, and then place my first product order the next day? Will I still receive an Initial Order Reward on my product order?
Yes. The reward will be generated by your first order in which you purchase product that has an SVP value greater than zero. If you place that first order as an Auto Order, it will be treated as an initial order and you will earn the reward, but you will not receive the 10-percent Auto Order savings the first time your order processes.
11. If I place a second order the day I enroll, but after my initial order has processed, will my second order also receive a reward?
No. Only the initial order that generates volume will receive a reward.
12. Do I have to set up my Auto Order at the same time as I place my initial order to get the reward?
Not necessarily. You may set up your Auto Order later, but to receive the reward your first Auto Order must automatically process within the first four Fridays of placing your initial order, and your second Auto Order must automatically process within the first eight Fridays of placing your initial order.
13. What if I postpone/miss one or both of my first two Auto Orders?
You may end up losing one or both installments of your Initial Order Reward if your actions result in the next two Auto Order(s) processing and shipping more than four Fridays (first Auto Order) and eight Fridays (second Auto Order) after your initial order. You may still qualify to receive the second installment of the Initial Order Reward, even if you don’t receive the first installment.
14. What if I make changes to my first two Auto Orders?
This is okay, as long as your first two Auto Orders are allowed to process automatically within the Initial Order Reward timeframe.
15. What if I return products from my initial order? Or from one of my Auto Orders?
You will be required to pay back any discounts or rewards you have received through an adjustment to the refund amount or through reverse commission.
16. My reward exceeds the cost of my Auto Order. Will USANA pay me the difference?
You will not receive the difference between the price of your reward and the cost of your Auto Order. Neither will the difference be applied to any future Auto Orders.
17. If I place my initial order through the True Health Assessment, or through a USANA Customer Service department, will I still get the Initial Order reward?
Yes.
18. Do new Preferred Customers qualify to receive this reward?
Yes. Preferred Customers may also receive this reward based on products placed in their initial order that have an SVP value greater than zero.
19. If my first two Auto Orders have an Initial Order Reward applied, will those orders also receive the 10-percent Auto Order savings?
Yes. The reward from your initial order will be paid during your first two Auto Orders (as long as they process automatically as weekend-processed orders), for which you will also receive 10-percent Auto Order savings.
Example: Suppose you placed an initial order with $600 worth of qualifying (SVP-generating) product. Afterward, you added one HealthPak to an Auto Order. This is what your first few receipts would look like:
Initial Order = $600
Initial Order Reward: $60 (10% of initial order)
1st Auto Order = $114 (cost of HealthPak in United States)
10% Auto Order savings ($11.40)
Half of the Initial Order Reward ($30)
Total cost: $72.60
2nd Auto Order = $114
10% Auto Order savings ($11.40)
Half of the Initial Order Reward ($30)
Total cost: $72.60
Ongoing Auto Orders (for the same HealthPak) = $114
10% Auto Order savings ($11.40)
Total cost: $102.60
Last modified: January 25, 2023
