In the event of an item going on backorder, the item is still charged. A B/O will be placed next to the item on the order packing slip.

When the item comes off backorder, the item is then shipped to the customer without any additional charges. USANA makes every attempt to have the backorder product shipped within 48 hours of availability.

If you are unsure if an item is on backorder, you did not receive a product in your order, or you would like to know if a product is available to order, please contact customer service.

Orders can not be paid for with Cash On Delivery (C.O.D.). Payment must be done at time the order is placed. USANA, also, will not accept any COD payment on any returns.

1. How does Auto Order work?
   The 10-percent Auto Order savings only apply to orders that process automatically as weekend-processed orders; these orders must be from your 001 Business Center placed as Personal Sales Volume (PSV). To get the Auto Order savings, your orders must be set up in advance so they can process automatically. To do this, we encourage you to set your Auto Order at least one week before it is scheduled to process.
2. How do I take advantage of the 10-percent Auto Order savings?
   The Auto Order savings will be applied to all applicable products that are placed in an Auto Order ahead of time and allowed to process automatically as part of a weekend-processed Auto Order.
3. What products qualify for the 10-percent Auto Order savings?
   Products that have a Sales Volume Point value greater than zero will receive the Auto Order savings. Products that do not generate SVP (sales tools, logo merchandise, etc.) and products already receiving a built-in discount (initial order product packs and promotional packs) will not receive the Auto Order savings.
4. Do I still get the 10-percent Auto Order savings if I choose to pick up my weekend-processed order at Will-Call, instead of having it shipped to my home?
   Yes.
5. How can I place the Sales Volume Points generated by my Auto Order to my second or third Business Centers?
   Volume from Auto Orders only go to your Business Center 001 as Personal Sales Volume. They help you qualify for commissions, but do not add to the Group Sales Volume on the left or right side of your Business Center.
6. What if I call and have Customer Service add products to my existing Auto Order?
   You will still receive the 10-percent Auto Order savings as long as you call far enough in advance to allow your updated order to process automatically. Auto Order changes must be completed online prior to midnight MST/MDT or by close of business through customer service the Friday before the Auto Order is scheduled to process.
7. How long does it take for an Auto Order to process automatically?
   It depends on when you set your Auto Order to process. If you are setting up a new Auto Order, it will not be able to process automatically during the current commission period. If you make changes to an existing Auto Order, the changes must be completed online prior to midnight MST/MDT or by close of business through customer service the Friday before the Auto Order is scheduled to process.
8. What if I already have a reoccurring Auto Order that processes automatically—do I have to do anything to receive the additional 10-percent Auto Order savings?
   No. You will automatically begin to receive the savings on qualified product.
9. Do initial order product packs or discounted packs qualify for the 10-percent Auto Order savings?
   No. Since most of these packs are already receiving a built-in discount, they do not qualify for the Auto Order savings.
10. Will Preferred Customers receive the 10-percent Auto Order savings?
    Yes. The same rules for Auto Order savings apply to Preferred Customer orders as they do to Associate orders.
11. Is there a minimum order value (e.g. 100 Sales Volume Points) before I can receive the 10-percent Auto Order savings?
    No. You will receive 10 percent off automatic weekend-processed orders of any value, as long as they contain qualified products.
12. Do I get the 10-percent Auto Order savings on additional orders I place during the week if I pay using the same payment method?
    No. You would receive the Preferred Price without the 10-percent Auto Order savings. The Auto Order savings only apply to the orders that are fulfilled automatically during USANA’s weekend batch processing.
13. Does the 10-percent Auto Order savings lead to a 10-percent reduction in the volume points of the order?
    No, the volume points of the order remain unchanged.
14. Will I receive 10 percent off my Auto Order shipping fees?
    No. The Auto Order savings only apply to products that have a Sales Volume Point value greater than zero. Business tools, logo merchandise, renewal fees, and shipping fees will not receive Auto Order savings.
15. I have set up a recurring Auto Order. Will I automatically get the 10-percent Auto Order savings every four weeks?
    Yes, as long as you allow that Auto Order to process automatically.
16. Why don’t I see the Auto Order price on the USANA Price List?
    We no longer list Auto Order prices separately on our Price Lists. Instead, a single Preferred Price is listed, and the 10 percent savings will be applied to total product order amounts placed ahead of time for automatic processing by USANA. This simplification makes our pricing structure easier to understand.

Personal Sales Volume (PSV) is used to qualify an Associate to earn commissions after activating:
1 Business Center (BC) – 100 SVP placed in an Associate’s 001 BC in a four-week rolling period
2 or more BCs – 200 Sales Volume Points (SVP) placed in an Associate’s 002 BC in a four-week rolling period

If, at any time, an Associate’s PSV falls below the minimum requirement to remain active, the Associate will no longer be eligible for commission checks or bonuses or to advance in rank. The Associate will also lose any Rollover Volume, and he or she will not rollover any volume until re-activating the BC(s). The Rollover Volume will start again at zero.*

Orders placed in the 001 BC do not generate Group Sales Volume (GSV), and any amount of SVP over the minimum needed to meet the PSV requirement is not automatically moved to another Personal Sales Position (PSP) and cannot be separated into another placement to be counted toward commissions.

If an Associate desires to place orders that will generate more than the 100 or 200 SVP needed to remain active outside of their 001BC, the Associate can place these orders separately in a PSP position in the right or left legs attached to the 001 BC (001L, 001R, or below).

Orders placed in PSP positions or other BCs and orders placed by a PC (Preferred Customer) do not generate PSV; they generate GSV.

A Personal Sales Position (PSP) is the left or right side of your Business Centers. This allows Associates to place personal orders and have the volume count as Group Volume.

It is just like a regular order out side of the Auto Order or Personal Sales Volume (PSV). Therefore, name of recipient, shipping address, and method of payment can also be changed for these orders upon Associate request.