T-4 Forms

USANA will not issue a T-4 Form to Canadian Associates regardless of how much they have earned throughout the year, however, the company is still responsible for reporting their income to Revenue Canada. An Earnings Reconciliation Statement is available online for Associates around the end of January on The Hub.

To locate your Earnings Reconciliation Statement:

  • Log onto The Hub
  • Click on the “My Account” icon,
  • Click on “Tax Information”
  • Select “Annual Tax Statements”

Availability Date

2024 Reconciliation Statements will be made available online beginning January 21, 2025.  The Hub currently contains tax Information from 2013 forward.

*Reconciliation requests will not be accepted unless there is a documented technical error, a transfer that transpired during the tax year, or the account was closed during the tax year. In such events, requests can be made through Customer Service.

*Please note that if a Canadian Associate does not provide USANA with a Tax ID or Social Insurance Number (SIN) a Reconciliation Statement will not be available to view online.

Brand Partners Claiming Taxes

Unfortunately, USANA does not offer tax advice. Please contact an accountant or tax advisor.

Shipping Rates

Shipping charges are calculated based on the weight of the package and the zip/postal code where the package is shipping to. Each price level has a range of weights. If your order’s weight falls in the middle of a given range, you will pay the lower price.

Procedures if Damaged Product is Received

In the event that damaged product is received, you will need to contact USANA Customer Service. When you contact USANA Customer Service, they will need to know how the product is damaged, and they will need the sales order number, the lot number and expiration date.

Procedures if Damaged Product is Received

In the event that damaged product is received, you will need to contact USANA Customer Service. When you contact USANA Customer Service, they will need to know how the product is damaged, and they will need the sales order number, the lot number and expiration date.

Order Tracking

You can find out the status on your order online or by contacting customer service.

Online:

To find out the tracking information on a package:

  • Log on to The Hub
  • Click on the “My Account” icon  at the top right-hand side of the page
  • Click “My Orders”
  • Locate the order* you are looking for, and select “View”
  • Locate the tracking number
  • Use the tracking number to track the order on the courier’s website.

Through Customer Service:

For faster service, please have your order number ready. If you do not have your order number, a representative can look up the order by the date it was placed.

*Orders will only show for up to the past 18 months.

Lifetime Matching Bonus Frequently Asked Questions

Q. What is Lifetime Matching Bonus?
A. Lifetime Matching Bonus is an additional way to earn income with USANA. When a personally sponsored Associate becomes a Premier PaceSetter or Premier Platinum PaceSetter, you will receive a percentage of their commission volume for the life of their business—as long as you remain commission-qualified.

Q. What are the requirements to qualify for PaceSetter and Platinum PaceSetter (both Premier and “annual”)?
A. To qualify for PaceSetter, you must have two or more new, personally sponsored Associates and/or PCs each purchase a minimum of 100 SVP and collectively generate 800 Sales Volume Points (SVP).

To qualify for Platinum PaceSetter, you must have four or more new, personally sponsored Associates and/or PCs each purchase a minimum of 100 SVP and collectively generate 1,600 SVP.

Q. What are the requirement differences for a Premier PaceSetter versus an “annual” PaceSetter?
A. “Premier” status is achieved when you accomplish the PaceSetter or Platinum PaceSetter goals within your first 8 weeks as a new Associate.

PaceSetter (or “annual” PaceSetter) status is achieved when you accomplish the PaceSetter or Platinum PaceSetter goals within your first 16 weeks as a new Associate, or in subsequent years, during the eight-week qualification period that starts on your enrollment anniversary.

Q. What is the difference between “Premier” and “annual” status?
A. Premier status means you will keep your PaceSetter or Platinum PaceSetter status for your entire USANA career. The first eight weeks after enrollment is the only time you can qualify as a Premier PaceSetter or Premier Platinum PaceSetter.

As an “annual” PaceSetter or Platinum PaceSetter, you will be required to requalify each year in order to maintain your status.

Q. How long do I have to qualify for “annual” PaceSetter/Platinum PaceSetter status?
A. If you are a new Associate, you have 16 weeks from the time of your enrollment date to qualify as an “annual” Pacesetter or Platinum PaceSetter. Of course, if you can meet the PaceSetter requirements in your first eight weeks as a new Associate, you would qualify for Premier status.

Q. What if I fail to achieve Premier status during my first eight weeks but I have sponsored someone? Will I have to sponsor two or four entirely new Associates or PCs to qualify for “annual” status?
A. Not necessarily. Any new Associates or PCs you sponsor during your first eight weeks will also count toward your initial “annual” requirements, as long as they purchase 100 SVP worth of product.

Q. How long do I have to requalify each year? And when is the requalification period for my annual PaceSetter status?
A. As an annual PaceSetter or Platinum PaceSetter, you will have to requalify each year to maintain your PaceSetter status. To do so, you will have eight weeks from the anniversary of your enrollment date to meet the requalification requirements.

Q. I’m a Premier PaceSetter—will I ever have to requalify?
A. No. You will retain your Premier status throughout your entire USANA career.

Q. Can a Premier PaceSetter qualify as a Platinum PaceSetter?
A. Yes, but only as an annual Platinum PaceSetter. During the eight-week period immediately following your enrollment anniversary, you will have the opportunity to become an annual Platinum PaceSetter. If you do not meet the requirements, or if you fail to requalify the following year, you will still be a Premier PaceSetter.

Q. What are the requirements to requalify?
A. Whether you’re an annual PaceSetter, annual Platinum PaceSetter, or an Associate without any PaceSetter status, the qualification/requalification requirements are the same:

  • Platinum PaceSetter—Have a minimum of four new, personally sponsored Associates and/or PCs each purchase 100 SVP worth of product and collectively generate 1,600 SVP.
  • PaceSetter—Have a minimum of two new, personally sponsored Associates and/or PCs each purchase 100 SVP worth of product and collectively generate 800 SVP.

Q. I’ve been an Associate for several years but have never been a PaceSetter or Platinum PaceSetter. Can I still qualify for “annual” PaceSetter status even after all of these years?
A. Yes. Each year, starting on the anniversary of your enrollment date, you will have eight weeks to qualify/requalify as an “annual” PaceSetter or Platinum PaceSetter—no matter how long you have been with USANA.

Q. Does PC volume count toward PaceSetter qualification?
A. Yes. Like new, personally sponsored Associates, PCs must first purchase a minimum of 100 SVP worth of product to count toward your PaceSetter qualification.

Q. Will I still earn Lifetime Matching Bonus if my new Associate becomes a Premier PaceSetter and not a Premier Platinum PaceSetter?
A. Yes, but in order to maximize your own earnings potential with Lifetime Matching Bonus, you should help your new Associate finalize his or her status as a Premier Platinum PaceSetter.

Q. If I sponsor three Associates who all become Premier Platinum PaceSetters, will I earn a Lifetime Matching Bonus from all three at the same time?
A. Yes. As long as you remain commission-qualified, you will receive a Matching Bonus for the life of each finalized Premier PaceSetter/Premier Platinum PaceSetter you sponsor.

Q. Do I have to be a Platinum PaceSetter to earn Lifetime Matching Bonus?
A. No, you may qualify to receive bonuses even if you are a PaceSetter or an Associate. The percent of Lifetime Matching Bonus you are eligible to receive, however, will depend upon your finalized PaceSetter status.

Q. Does Lifetime Matching Bonus include a match of my sponsored Premier PaceSetters’/Premier Platinum PaceSetters’ bonuses or incentives?
A. No. With Lifetime Matching Bonus you will only receive a match of your sponsored Premier PaceSetters’/Premier Platinum PaceSetters’ basic commissions (CVP) and not any other cash bonuses or incentives they receive (e.g., Fast Start Bonus, Matching Bonus, Leadership Bonus, etc.).

Q. When does the CVP begin to match?
A. Lifetime Matching Bonus starts to bank from the week your sponsored Associate enrolls. You will receive your banked Matching Bonus as soon as your sponsored Associate finalizes his or her Premier PaceSetter/Premier Platinum PaceSetter status.

Q. A friend I sponsored has just qualified as a Premier Platinum PaceSetter, and he received a 100 CVP check this week. Why don’t I see the matching amount in my commission?
A. You will receive the matching payment after he finalizes his Premier PaceSetter/Premier Platinum PaceSetter status. USANA banks all the commissions he earns in the weeks before finalization and pays you in one lump sum upon finalization of his PaceSetter status. Thereafter, you will receive the Lifetime Matching Bonus weekly.

Q. How do I “finalize” my PaceSetter status?
A. Your PaceSetter status will be finalized after the latter of two dates:

  • End of the eight-week Premier PaceSetter qualification window.
  • 31 days after the purchase that brought your combined SVP total to either 800 or 1,600, provided product returns have not dropped the combined SVP below the qualifying threshold.

Q. What if my new, personally sponsored Associate qualifies as a Premier Platinum PaceSetter but fails to finalize his status?
A. Any banked amounts will be lost. You will only earn a Lifetime Matching Bonus from finalized Premier PaceSetters and Premier Platinum PaceSetters. Therefore, it is important to work closely with new Associates you sponsor and encourage them to finalize.

Q. Do I have to be commission-qualified to earn a Lifetime Matching Bonus?
A. Yes. To earn a Lifetime Matching Bonus you must be in compliance with the terms of the Associate Agreement and your Business Center must be active, which means you must generate at least 100 SVP every four weeks.

Q. What happens if I become commission-ineligible?
A. If you become commission-ineligible, you will not earn a Lifetime Matching Bonus and all “banked” amounts will be lost. You may start earning Lifetime Matching Bonus when you become commission-qualified again, but you will not recover any banked amounts previously lost.

Q. The Associate I sponsored finalized her Premier Platinum PaceSetter status BEFORE I did. Do I still earn a 15% match of her commission?
A. Yes, as soon as you finalize your own Premier Platinum status. In such cases, your Lifetime Matching Bonus will be banked until your final status is confirmed.

Q. Does my status as a Premier or “Annual” PaceSetter make a difference with Lifetime Matching Bonus?
A. No. A Premier PaceSetter and “Annual” PaceSetter both qualify for the same percentages of Lifetime Matching Bonus. Annual status, however, will need to be renewed each year during the qualification period following the anniversary of your enrollment date.

Q. What if I’m an Annual PaceSetter or Annual Platinum PaceSetter and I fail to renew my “Annual” status during the requalification period following the anniversary of my enrollment date? How does this affect my Lifetime Matching Bonus?
A. As an Annual PaceSetter/Annual Platinum PaceSetter, once you begin to receive the Lifetime Matching Bonus for a finalized Premier PaceSetter/Premier Platinum PaceSetter, you will continue to receive the same percentage of CVP match for the lifetime of that Associate’s USANA business, even if your own PaceSetter status changes. However, the percentage of Lifetime Matching Bonus you receive for all newly sponsored Premier PaceSetters/Premier Platinum PaceSetters will depend on your current finalized status and will not take into consideration any past PaceSetter/Platinum PaceSetter status you may have previously earned.

Q. How do I know if an Associate I sponsor has qualified or finalized his PaceSetter status?
A. This information is available in Team Manager.

Q: If I receive a PC Order Bonus or Celavive Bonus for an initial PC order, will this volume count toward my PaceSetter status?
A. Yes. 100% of volume will count toward your PaceSetter qualification. However, NOT all of this volume will roll up:

  • Orders that receive a Celavive Bonus (participating markets) – 100% of the original volume will count towards your PaceSetter qualification. Zero actual volume will roll up.
  • Orders that receive a PC Order Bonus (participating markets) – 100% of the original volume will count towards your PaceSetter qualification. 70% of the volume will roll up.

 

Lifetime Matching Bonus Program

We aren’t a flash in the pan. And we don’t want your business to be either. We’re all in this for the long haul. So it only makes sense for us to reward you long term.

That’s why, when you create PaceSetters, you won’t just be putting your business on the fast track—you’ll be earning lifelong rewards with our Lifetime Matching Bonus.

The Chance to Earn More
With Lifetime Matching Bonus, you’ll earn a weekly bonus that matches a portion of the Commission Volume Points (CVP) for all personally sponsored Associates who become Premier Pacesetters or Premier Platinum Pacesetters. And this isn’t a one-time offer, either. As long as you remain commission qualified, you’ll continue to receive this bonus for the life of their USANA business. This means that as long as you remain qualified and your new Associate remains with USANA, you will continue to receive a percentage of every point they generate!

Examples
Maria is a Platinum PaceSetter. She sponsors Sherman, who qualifies as a Premier Platinum PaceSetter. Maria will receive a 15% match of Sherman’s weekly CVP for the life of his USANA business.    

Bob is neither a PaceSetter nor a Platinum PaceSetter. He sponsors Jacques, who qualifies as a Premier PaceSetter. Bob will receive a Lifetime Matching Bonus of 2.5% of Jacques’ weekly CVP.

Money in the Bank
You begin to earn the Lifetime Matching Bonus the moment you enroll someone, but you will only receive the match when your new Associate finalizes his or her status as a Premier PaceSetter or Premier Platinum PaceSetter. In the interim, USANA banks all the commissions earned in the weeks before finalization. You will receive your banked Matching Bonus, paid to you in one lump sum, as soon as your sponsored Associate finalizes his or her Premier PaceSetter/Premier Platinum PaceSetter status. Thereafter, this Lifetime Matching Bonus will be paid out weekly. Any banked amounts will be lost if your Associate fails to finalize his or her PaceSetter status.It’s extremely important to work closely with new Associates you sponsor to help and encourage them to finalize.

Lifetime Matching Bonus Frequently Asked Questions

Benefits of Personally Sponsoring

Personally sponsoring other Brand Partners makes you eligible for some of USANA’s most exciting incentives:

  • Milestone Bonus
  • New Sales Bonus
  • The Pacesetter Program
  • Lifetime Matching Bonus
  • The Growth 25
  • As a Silver Director or above, you may qualify for the Leadership Bonus

In addition, sponsoring Preferred Customers can help you reach your retail sales requirements every four (4) weeks.

Celavive Party

Host a Celavive® Party

One of the best ways to introduce your family and friends to Celavive is by hosting your own Celavive party.

A Celavive party is a great opportunity for you to share your Celavive story, let your guests experience the entire line, and introduce potential new team members to the benefits of these amazing products in a relaxed and comfortable environment. Hosting a party is easier than you think and gives you the chance to help your guests discover a skincare routine that will give them the confidence and beauty they want.