Returns
Products may be returned up to a year from date of purchase. However, they must be 3 or more months away from expiration and in resalable condition.
You may return or exchange a special/promotion item unless noted otherwise.
To return products to USANA:
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First make sure your product is in resalable condition
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Call USANA and request a Return Merchandise Authorization (RMA) number, arrange to either return for credit or exchange. RMA numbers are not currently available online.
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Make sure to write the RMA number on the outside of the box. This number will make sure the product is processed when received.
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If exchanging for different products please make sure that you include a list of what products you would like to receive in the exchange along with all the information.
In order to exchange products you need to have your packslip (receipt).
- You may exchange product that is ‘re-salable’ and ‘reusable’.
- You may exchange product for product or sales aids for sales aids.
- If the volume of the returned product is more than that of the exchanged product, you will lose the volume you do not replace.
- If you return your Welcome Kit and/or merchandise equal to, or exceeding $200.00 for a refund, the return constitutes a voluntary cancellation of the Associate Agreement.
See USANA’s Terms and Policies for more information.
Last modified: September 27, 2019
