Purge Accounts

There are a couple of reasons why USANA purges inactive accounts: By purging accounts, USANA can keep the tree of Associates from being overloaded with data that is no longer in use. Purging also keeps the system clean to run faster and more efficiently. Once a month, USANA may purge accounts of customers that have made no purchases in the previous 12 months, which is why all customers have 12 months to return or exchange products.

Also, USANA may purge from the system Associate and Affiliate accounts that have not made purchases within four Friday’s from the date they enrolled. This is to remove accounts set up in error.

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