Ask USANA
  • Home
  • About Us
  • About USANA
  • Contact Us
  • Feedback
  • United States (English)
  • General Feedback
  • Income Verification Request
  • Color Key
    • Internal
    • Expired
ASK USANA
  • Questions
  • Media

Accounts With a Hold Status

No orders will be placed on an account with a hold status until the account is taken off of the hold status.

If your account is on hold, you will need to contact Customer Service to find out why.

Last modified: May 28, 2024

Unable to locate the information you are looking for? Submit your question to our experts here.

Most Popular

Frequently Asked Questions

All time

  • Current Backorder Report
  • Online Complaint Form
  • General Feedback Form
  • 2025 Global Convention
  • Sanoviv Nutritional Advisor Program
  • Enrollment Experience Packs
  • Leadership Levels and Rank Advancement
  • 2025 Compensation Plan Enhancement Dashboard
  • Affiliate Program – FAQs
  • New Sales Bonus

This month

  • Online Complaint Form
  • Double New Sales Bonus
  • General Feedback Form
  • Current Backorder Report
  • New Sales Bonus
  • Leadership Levels and Rank Advancement
  • Sanoviv Nutritional Advisor Program
  • Enrollment Experience Packs
  • Pacesetter Program Requirements
  • Affiliate Program – FAQs

Today

  • Online Complaint Form
  • Black Friday Promotion
  • Enrollment Experience Packs
  • Double New Sales Bonus
  • PSV Requirement to Open Business Centers
  • General Feedback Form
  • New Sales Bonus
  • Rising Star Award
  • Current Backorder Report
  • Sanoviv Nutritional Advisor Program

© 2025 USANA Health Sciences. All rights reserved.

All information contained in the Ask USANA site is for informational and educational purposes only and largely pertains to the United States and Canada markets. Associates from all other USANA markets should use the information contained for general reference only unless market is specified. Information contained does not supersede any USANA official written information, policies, rules, etc.

USANA develops and manufactures high-quality nutritional supplements, healthy foods, and personal care products that are sold directly to Associates and Preferred Customers throughout the United States, Canada, Australia, New Zealand, Hong Kong, China, Japan, Taiwan, South Korea, Singapore, Mexico, Malaysia, the Philippines, the Netherlands, the United Kingdom, Thailand, France, Belgium, Colombia, and Indonesia.

USANA does not promote its products for use in diagnosing, treating, curing, or mitigating any disease. Therefore, we cannot answer question concerning medications and medical treatments, or their potential interactions with USANA products.

More information on USANA can be found at https://www.usana.com

usana logo
Link to: Account Changes That Can Not Be Made Over the Phone Link to: Account Changes That Can Not Be Made Over the Phone Account Changes That Can Not Be Made Over the Phone Link to: NFR – Not For Resale Product Purchase Policy Link to: NFR – Not For Resale Product Purchase Policy NFR – Not For Resale Product Purchase Policy
Scroll to top

askusana_mobile

  • United States (English)
  • Home
  • About Us
  • About USANA
  • Contact Us
  • Feedback
  • Color Key
    • Internal
    • Staged
    • Expired
  • United States (English)