Auto Order Cancellations
Cancellations to an existing Auto Order may be made by phone or in writing by the account holder.
Phone
To cancel your Auto Order by phone, contact customer service at 888-950-9595. The cancellation request must be received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.
To cancel your Auto Order by mail, mail a signed letter of cancellation to:
USANA
3838 West Parkway Boulevard
Salt Lake City, UT 84120
We ask that the signed letter be mailed and received no later than Tuesday prior to the Auto Order processing to ensure the changes are received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.
Fax
To cancel your Auto Order by fax, you may fax a signed letter of cancellation to customer service at 1-800-289-8081. We ask that the fax be received no later than Tuesday prior to the Auto Order processing to ensure that the changes are received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.
To cancel your Auto Order by e-mail, send an e-mail to CustomerService@USANAinc.com from the e-mail address listed on your account file with USANA. We ask that the e-mail be received the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed before 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.
Last modified: February 6, 2023
