Auto Order Changes
Auto Order changes can be made in several ways:
Online
Two different options make it quick and convenient to change your Auto Order online. The first option allows you to select from a full range of products—excellent for new customers or those less familiar with USANA products. The second option allows you to type in a product name, description, or item number—simple for customers familiar with USANA and the Auto Order program. Try both options to see which you prefer. The steps are outlined below:
Option 1: Through USANA Shop—select from a full list of USANA products.
- Log on to The Hub
- Click “Shop & Orders”
- Select “Shop Products” under the Shop heading
- Click on any product category
- In the navigation menu on the left, under the Shop by Category section, select “All”
- Choose how you want to view the product—in a grid view or as a list
- Add products to your Auto Order. (A banner will appear to show each product has been added.)
- Under My Profile (located at the top of your screen), use the drop-down menu to select “Manage Auto Order.” This screen allows you to remove items you no longer want and verify details of your order, including your order processing date, delivery address, and more
- Click “Save Changes”
Option 2: Through Auto Order Manager—type in the product description, name, or item number
- Log on to The Hub
- Click “Shop & Orders”
- Select “Manage My Auto Order” under the Auto Order heading
- Click on “Change Auto Order”
- Make appropriate changes
- Click “Save Changes”
Please note that online Auto Order changes must be completed prior to midnight MST/MDT the Friday before the Auto Order is scheduled to process.
Phone
To make changes to your Auto Order by phone, contact customer service at 801-954-7200. Changes must be received and completed prior to 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.
Fax
To make changes to your Auto Order by fax, you may complete the “Product Order / Auto Order Form” and fax it to 1-800-289-8081. We ask that the fax be received no later than the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.
E-mail
To make changes to your Auto Order by e-mail, send an e-mail to CustomerService@usanainc.com from the e-mail address listed on your account with USANA. We ask that the email be received the Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.
Mail
To make changes to your Auto Order by mail, you may complete the “Product Order / Auto Order Form” and mail it in to
USANA
3838 W. Parkway Blvd
Salt Lake City, UT
84120
We ask that the form be received no later than Tuesday prior to the Auto Order processing to ensure that the changes are received and completed prior to 7:00 p.m. MST/MDT the Friday before the Auto Order is scheduled to process.
Please note that at 12:00 a.m. MST/MDT on Saturdays, USANA begins running the previous week’s commission reports. Once completed, USANA then begins running the Auto Orders for the current commission week and any system updates that need to be completed over the weekend. With this, the system is taken offline for Auto Order changes to ensure that there are no processing errors due to changes being made at the time of processing. The timeframe varies depending on the amount of time taken to run the other reports, thus USANA has stated that all Auto Order changes must be received and completed before the close of the commission week prior to the Auto Order processing to be sure the changes have gone through and have been accepted. Due to the volume of Auto Orders that process each week, USANA cannot allow any changes once an Auto Order has processed. At this point you would need to return or exchange any items you do not want.
Last modified: February 6, 2023
