Credits on Returns
USANA offers a 100 percent refund to Associates if they elect to cancel their Distributorship during the thirty-day period immediately following their enrollment, and if the product was purchased as part of the Associate’s initial order (excluding shipping.)
All other returns by Associates and Preferred Customers are subject to a 100 percent refund (excluding shipping) for product returned within 365 days that is in re-salable condition.
For return policies applicable to retail customers, please see Policy 40 of the Terms and Policies.
Refunds and exchanges are processed in the order they are received and generally take 2 to 3 weeks to fully process. In rare circumstances, there may be unforeseen delays.
Last modified: January 24, 2024
