For further information, please refer to USANA’s Terms and Policies, section 6.

If wanting to transfer your distributorship to another person, you will need to fill out the Transfer of Distributorship and Associate Application. To receive approval from USANA, send a signed transfer form along with a formal written request to the USANA Ethics and Education Department. Please keep in mind the following criteria:

• You must be an Associate in good standing and not in violation of any of the terms of the Associate Agreement or Terms and Policies as determined by USANA in its sole discretion.
• Before any transfer will be approved by USANA, any debt obligations the selling Associate has with USANA must be satisfied.
• The combining of Distributorships is not permitted. USANA will not approve the transfer of a Distributorship to any individual or Entity that is a current Associate or who has an ownership interest in any Distributorship. Similarly, USANA will not approve the transfer of a Distributorship to any individual or Entity that has previously had any ownership interest in, or operated, a USANA Distributorship.
• No individual Business Centers may be transferred separately from the Distributorship. If an Associate wishes to transfer his/her Distributorship, all Business Centers must be included in the transfer.
• The transferring Associate must notify the USANA Ethics and Education Department of his/her intent to transfer the Distributorship. No changes in line of sponsorship can result from the transfer of a Distributorship.

*USANA Terms & Policies 26

When an Associate account is transferred through a Transfer of Distributorship or succession, the new account owner is accepting the business as is. Thus, the PaceSetter status, or lack thereof, and anniversary date for qualification for PaceSetter will remain the same after the transfer.

To switch the main Applicant and Co-Applicant on a Distributorship, please fax, mail, or email a properly completed Business Transfer Request form to USANA’s Ethics Department. The Business Transfer Request form can be found here

Ethics email: ethics@usanainc.com

Ethics Fax: (800) 289-8081

An Associate may not add or remove a co-applicant with the intent to circumvent the terms of the Agreement. Any time an applicant or co-applicant is removed from the Business, it must be done in accordance with the terms of the Agreement and is subject to approval at USANA’s discretion.

Products may be returned up to a year from the date of purchase. However, they must be three (3) or more months away from expiration and in resalable condition.

You may return or exchange promotion items unless noted otherwise.

To return products to USANA:

• First make sure your product is in resalable condition
  • Unopened, unused, and the packaging and labeling have not been altered or damaged
• Call USANA and request a Return Merchandise Authorization (RMA) number, and arrange to return for either credit or exchange. RMA numbers are not currently available online.
• Make sure to write the RMA number on the outside of the box. This number will make sure the product is processed when received.
• If exchanging for different products, please make sure that you include a list of what products you would like to receive in the exchange along with all the information.

In order to exchange products, you need to have your packslip (receipt).

• You may exchange product that is ‘re-salable’ and ‘reusable’.
• You may exchange product for product or sales aids for sales aids.
• If the volume of the returned product is more than that of the exchanged product, you will lose the volume you do not replace.
• If an Associate returns his/her Welcome Kit and/or merchandise equal to, or exceeding $200 for a refund, the return constitutes a voluntary cancellation of his/her Associate Agreement.

See policies 42-44 of USANA’s Terms and Policies for more information.