Auto Order Hold or Delay Time

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Associates or Preferred Customers can hold their Auto Order for up to three (3) cycles. This can be done through The Hub from the “My Auto Order” option, which is accessible through the “Shop & Orders” or by contacting USANA’s Order Express line at 888-950-9595.

If you are using your Auto Order to maintain your 100 Personal Sales Volume points to stay qualified for commissions, and you place your order on hold, then you will not have the necessary Personal Sales Volume points to remain commission eligible.

Enrolled in Auto Order – Not Receiving Auto Order Discount

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If you are enrolled in the Auto Order program but are not receiving the Auto Order discount on your orders, please contact customer service.

Changing Auto Order to a Will Call Pickup

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To change your Auto Order to a Will Call Pickup, follow these steps:

  • Log on to The Hub
  • Click “Shop & Orders”
  • Select “My Auto Order” under the “Auto Orders” heading
  • Click on “Edit”
  • Scroll down to “Select an Address”
  • Select the circle for the applicable “Will Call”
  • Click on “Save Auto Order”

Notification of Auto Order Not Processing

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Suppose USANA cannot process a payment for an Auto Order due to a declining credit card or other issues. In that case, USANA will attempt to contact customers to inform them that there is a problem with the processing of their order and ask them to contact Customer Service by the close of business on Friday.   USANA will send an automated e-mail to the e-mail address on file and send a notification through the USANA Mobile Hub App. Brand Partners and Preferred Customers that subscribe to USANA text messages will also receive a courtesy text message.

If an Auto Order fails to process, you have until Friday of the week the Auto Order was scheduled to process to ensure you have the 100 or 200 Personal Sales (PS) needed to remain qualified.

USANA will attempt to obtain payment for an Auto Order multiple times throughout the week.

Minimum Requirement for Auto Order

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There is no minimum money or point value required on Auto Orders. You can have one item on your Auto Order if you would like.

BOA (Balance on Account)

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Unfortunately, BOA cannot be applied to Auto Orders or online orders. You will need to contact customer service to utilize any BOA.

Backorder Items

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In the event of an item going on backorder, the item is still charged. A B/O will be placed next to the item on the order packing slip.

When the item comes off backorder, the item is then shipped to the customer without any additional charges. USANA makes every attempt to have the backorder product shipped within 48 hours of availability.

If you are unsure if an item is on backorder, you did not receive a product in your order, or you would like to know if a product is available to order, please contact customer service.

Online Ordering

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Online ordering is available in all USANA markets, providing a convenient way to shop for your favorite products.

  • Language Availability: Online shopping is offered in English, French, Spanish, Chinese, Japanese, Korean, Thai, and Indonesian, depending on the market.
  • Payment Methods: Please note that multiple payment methods cannot be combined for a single online order.
  • Balance on Account (BOA): BOA funds cannot be applied to online purchases.
  • Fees and Charges: Shipping and applicable taxes will be charged at checkout.
  • Will Call Orders: Orders placed for will call are processed immediately and will print at the will call location to be filled within the hour.
    Exception: Custom items such as MyHealthPak require additional processing time.

Cash on Delivery (COD) Payments

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Orders can not be paid for with Cash On Delivery (C.O.D.). Payment must be done at time the order is placed. USANA, also, will not accept any COD payment on any returns.

Caribbean EFT

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EFT can be utilized for both payments and direct deposits if the customer has a US bank account located in the US.

Associates may use any approved method of payment they choose, however, earned commissions will be safely held by the company until a US Bank Account is provided to allow us to security deposit your commissions directly into your bank account. We no longer mail paper checks.

Shipping to the Caribbean Market