Retail Customer Product Complaints

Direct Retail Customers – In the event of a product complaint from a direct retail customer about issues such as broken seals, broken tablets, missing tablets, missing products, adverse reactions, etc., the retail customer would resolve the issue with the Associate that sold them the product. In turn, the Associate would then work with USANA customer service to determine a final resolution to the situation.

Online Retail Customers – Retail customers who have purchased products online from an Associate’s Web site and who have a product complaint about an issue such as broken seals, broken tablets, missing tablets, missing products, adverse reactions, etc., should be directed to the customer service department. They will be able to document the situation and assist in resolving the matter.

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