Returned Packages to USANA
To receive a refund, exchange, or replacement on product purchased from USANA an Associate must:
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Obtain a Return Merchandise Authorization Number (RMA#) from the Customer Services Department. This number must accompany all returned products;
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Return the product with the original confirmation of order to USANA;
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Use proper shipping carton(s) and packaging materials to return the product to USANA. The Associate is responsible for tracing their return shipment should that be necessary.
If the Associate returns product from a Retail Customer, he/she must:
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Send the product to USANA within 10 days of the customer’s return. The package must be accompanied by a completed Dissatisfied Consumer Product Return Form, a copy of the original sales receipt, and the unused portion in the original container.
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Only the Associate who ordered the product from USANA may return it.
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USANA is not liable for items lost in transit.
Please see the Satisfaction Guarantee, Terms & Policies section 39 for further information.
Last modified: November 15, 2023
