Returns
Products may be returned up to a year from the date of purchase. However, they must be three (3) or more months away from expiration and in resalable condition.
You may return or exchange promotion items unless noted otherwise.
To return products to USANA:
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First make sure your product is in resalable condition
- Unopened, unused, and the packaging and labeling have not been altered or damaged
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Call USANA and request a Return Merchandise Authorization (RMA) number, and arrange to return for either credit or exchange. RMA numbers are not currently available online.
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Make sure to write the RMA number on the outside of the box. This number will make sure the product is processed when received.
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If exchanging for different products, please make sure that you include a list of what products you would like to receive in the exchange along with all the information.
In order to exchange products, you need to have your packslip (receipt).
- You may exchange product that is ‘re-salable’ and ‘reusable’.
- You may exchange product for product or sales aids for sales aids.
- If the volume of the returned product is more than that of the exchanged product, you will lose the volume you do not replace.
- If an Associate returns his/her Welcome Kit and/or merchandise equal to, or exceeding $200.oo for a refund, the return constitutes a voluntary cancellation of his/her Associate Agreement.
See policies 39-41 of USANA’s Terms and Policies for more information.
Last modified: January 24, 2024
