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Procedures if Damaged Product is Received

In the event that damaged product is received, you will need to contact USANA Customer Service. When you contact USANA Customer Service, they will need to know how the product is damaged, and they will need the sales order number, the lot number and expiration date.

Last modified: 10 January 2019

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All information contained in the Ask USANA site is for informational and educational purposes only and largely pertains to the United States and Canada markets. Associates from all other USANA markets should use the information contained for general reference only unless market is specified. Information contained does not supersede any USANA official written information, policies, rules, etc.

USANA develops and manufactures high-quality nutritional supplements, healthy foods, and personal care products that are sold directly to Associates and Preferred Customers throughout the United States, Canada, Australia, New Zealand, Hong Kong, China, Japan, Taiwan, South Korea, Singapore, Mexico, Malaysia, the Philippines, the Netherlands, the United Kingdom, Thailand, France, Belgium, Colombia, and Indonesia.

USANA does not promote its products for use in diagnosing, treating, curing, or mitigating any disease. Therefore, we cannot answer question concerning medications and medical treatments, or their potential interactions with USANA products.

More information on USANA can be found at https://www.usana.com

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