USANA and the Better Business Bureau (BBB)

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USANA Health Sciences, Inc. is an Accredited Business of the Better Business Bureau (BBB).

http://www.bbb.org/utah/business-reviews/multi-level-selling-companies/usana-health-sciences-in-salt-lake-city-ut-2000510

USANA and Religious Affiliations

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The religious affiliation of Dr. Wentz, USANA management and staff, is personal information and will not be disclosed. However, USANA is a business and is not affiliated with the LDS Church (Mormons) or any other religious sect or organization.

USANA and Animal Rights Groups

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USANA does not take a position on such groups as animal rights groups.

USANA Mission Statement

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USANA’s mission is to Empower the Individual.

USANA Hours of Operation for Customer Service

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Beginning November 10, 2025, our customer service hours have been adjusted to reflect our Brand Partners’ changing business needs.

  • English, Chinese, and Spanish Lines: Monday – Friday, 8:00 a.m. – 5:00 p.m. (MT)
  • French Line: Monday – Friday, 7:00 a.m. – 4:00 p.m. (MT)
  • Continued dedicated VIP service for all Golds & Above

Our customer service team and sales development teams are committed to supporting you and your USANA business. We’ll continue to provide USANA-class customer service through clear communication, prompt solutions, and our dedication to being an exceptional business partner to you

Phone: 1-888-950-9595
Fax: 1-800-289-8081
customerservice@usanainc.com

Corporate Tours

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USANA’s Home Office offers a self-guided tour available during regular business hours. The video tour lasts about 15-20 minutes. Office hours are 9 a.m.- 5 p.m. Monday-Friday.

During the International Convention, USANA often offers guided tours of the Home Office as well. Please see the convention agenda provided in registration materials or posted online for further information about these tours.

Once an Associate qualifies for the Leadership Summit, they are invited to tour the whole facility as part of the Leadership Summit.

Pyramid Scheme

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Different states define pyramid schemes in different ways. However, in general:

  • A marketing network is the entire Team that uses direct selling as a way to market products. The people in a network earn their compensation, or commission, from selling products and services.
  • A pyramid scheme refers to an illegal network operation where participants are rewarded substantially for the recruitment or enrollment of other participants rather than for selling products or services.

Meaning of USANA

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“USANA” comes from: eu = true, sana = health in Latin and Greek.

MLM

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MLM stands for multi-level marketing.

Unfortunately, USANA is not able to track information as to how many MLM companies use the Binary Compensation Plan. There are hundreds of MLM business that start up and end each year.

Employees

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A USANA employee can not become an Associate.

USANA will not give out the phone number of their employees. If you need to speak to someone specific at our corporate office, you can call 801-954-7100 and ask the receptionist to transfer you to them.