Preferred Customer Cancellations

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A Preferred Customer (PC) may cancel their auto order or account at any time either over the phone by contacting Customer Service, via the e-Mail address listed on their account, or in writing by fax or mail.

Once a PC account has been cancelled, there is no restriction for a PC to become a first-time Associate or Distributor. If the PC has been an Associate or Distributor in the past, they must wait the required amount of time before re-registering as an Associate or Distributor.

Preferred Customer Commission

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A Preferred Customer can not earn a commission.

Benefit of Sponsorship of a Preferred Customer

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Distributors often choose not to make a retail profit when selling products to a close friend. Instead of retailing, they register their friends as PCs. This way their friends know they are getting the best prices possible for the products and they have the flexibility to manage their own orders. The Distributor does not have to deliver the products, and the volume points from the PC generates Group Sales Volume (GSV).

Auto Order Requirements

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Being on Auto Order is not a requirement for Preferred Customers, Affiliates, or Associates.

The only requirement to keep an Auto Order active is having at least one item listed on the order.

Number of Associates at the Different Levels in USANA

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As the number of Associates in different areas changes regularly, information regarding the total numbers of Associates and Preferred Customers is not available through Ask USANA. This information may be available in USANA’s Financial Reports. You can access the financial reports online:

  • Scroll down to the bottom of the homepage
  • Click “Investor Relations” located under the Company section
  • Click “SEC Filings”
  • Click on the report you want to see

NASDAQ / NYSE

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USANA was listed as USNA and traded on the NASDAQ from July 24, 1996 until December 30, 2010.

As of January 3, 2011, USANA is listed as USNA and traded on the NYSE, which is widely recognized as the world’s premier stock exchange. The move for USANA represents an important partnership as USANA continues to increase global brand presence for Associates, customers, and shareholders worldwide.

Copy of USANA’s Annual Financial Report

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You can access USANA’s financial reports online.
  • Scroll down to the bottom of the homepage
  • Under the Company section, click on “Investor Relations”
  • Click “Financial Info” at the top of the page
  • Click on the report you want to see

Athlete Sponsorship Process

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USANA typically becomes aware of athlete sponsorship opportunities through Associates in the U.S., Canada, and other countries. If an athlete is interested, they can apply for product sponsorship.

To apply, athletes must fill out the sponsorship form. This form can be found at www.usanaathletes.com by selecting “Join USANA Athletes.” 

Completed applications are taken before a review board that considers the nature of the request, how much product is requested, the level of competition of the athlete, what the opportunity is for USANA to help the athlete improve their health, and the potential ability for the partner Associate to take advantage of business-building opportunities as a result of the relationship.

USANA Athlete Website

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teamusana.com

 

Athlete Sponsorship Inquiries

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All athlete sponsorship inquiries, including changes in products or sponsorship contracts, should be directed through the Athlete Sponsorship Form.

Please note that due to USANA’s privacy commitment, information cannot be shared with anyone other than the account holder.