HF Teambuilder

HF Teambuilder or HF Teambuilding is not affiliated with USANA Health Sciences. It appears to be set up by an Independent Associate. Unfortunately, there is no further information regarding this program or group.

Duplicate E-mail Addresses

For account security, USANA has implemented programming so that our system will not accept an e-mail address that has already been utilized on another Associate or Preferred Customer account. If you are experiencing difficulties entering an e-mail address on your account due to a duplicate address, please contact customer service at CustomerService@usanainc.com or by calling 1-888-950-9595 for further assistance.

Contacting Associates

To protect the privacy of USANA’s Associates and Preferred Customers, USANA does not give out any contact information for any Associate or Preferred Customer unless the individual is either personally sponsored by the requestor, is the requestor’s personal sponsor, or is the first Gold Director or above in their direct Team Above. If you would like to be contacted by a specific Associate either in your area, in your Team Above, or in a crossline, please contact customer service. You will need to provide your name, address with zip/postal code, a phone number or e-mail address, and the reason you would like to speak with them. Customer service will try to locate the individual and give them your contact information so that they may contact you at their convenience.

Changing Personal Information for Team

In order to preserve the applicant’s privacy and maintain security, only the applicant on a Distributorship or Preferred Customer account may make changes to personal information such as address, phone number, and payment information.

Preferred Customer vs Retail Customer

A Preferred Customer is someone who purchases USANA products for their personal use only, directly from USANA. A Retail Customer is someone who purchases USANA products directly from a USANA Associate or places an order on the company’s website, www.usana.com, as a guest. Neither customer type is allowed to participate in the compensation plan.

Preferred Customer Online Access

Preferred Customers can gain access to their account through USANA.com.

  • Click “Login” from www.usana.com
  • Enter your Preferred Customer number and password
    • If your account is brand new, please wait 24 hours before signing in for the first time.

Once you sign in, you can shop for products or navigate to Account Settings or My Order Returns by clicking on your name and selecting the direct links in the drop-down menu. This is the same menu where you create or adjust your Auto Order.

Preferred Customer Renewal Fee

There is no renewal fee for Preferred Customers.

Preferred Customer Registration Under a Company Name

A Preferred Customer (PC) can not register with USANA under a company name. PC’s must be signed up with individual name.

Preferred Customer Minimum Purchase Requirements

There is no minimum purchase requirement for Preferred Customers.

Preferred Customer E-Mail Distribution – Daily Updates

At USANA, we like to keep you in the loop by sending you e-mails. But we want to make sure you’re only getting the e-mails you want. That’s why we’ve created a handy way to customize your preferences online for the e-mails you receive.

To customize your e-mail subscriptions:

  • Log onto The Hub
  • Click on the “My Account” icon
  • Click on “Profile Manager”
  • Select the “Manage E-mail Subscriptions” link
  • Click the boxes to subscribe (or unsubscribe) from the e-mails of your choice

Preferred Customers Only: If you are a USANA Preferred Customer and don’t want to be left out of USANA’s product specials and hot deals, then make sure to sign up for these e-mails that are written specifically for you.

Although we REALLY don’t recommend it, if you don’t want any e-mails from USANA rolling into your inbox, follow the same steps:

  • Log onto The Hub
  • Click on the “My Account” icon
  • Click on “Profile Manager”
  • Select the “Manage E-mail Subscriptions” link
  • Click the “Opt-out” box to unsubscribe from all USANA e-mails
Please note that it may take up to a week for the subscribe, unsubscribe, or opt-out changes to take effect.