Auto Order Normally Processed and Shipped Out
Due to the number of Auto Order orders processed each week, USANA collects payments and prints invoices over the weekends, on Saturdays and Sundays, so that our shipping department can pack orders and ship them on Mondays, Tuesdays, Wednesdays, and Thursdays.
Auto Order cycles occur every four weeks (28 days) or every eight weeks (56 days).
Because Auto Orders are processed on a reoccurring 28-day or 56-day cycle, we are unable to accommodate customers who would like to keep the release date the same day every month.
If you originally signed up at the end of the week, you may receive your first Auto Order in as little as three weeks. This is because your Auto Order will process on the Sunday of the same 4-week cycle in which you placed your initial order.
There are several ways to find out if your Auto Order has processed.
- Call or e-mail customer service
- Log in to The Hub and view Team Manager. If your order has been processed, you will see the volume show up as Personal Volume (PV) for the week.
- Log in to The Hub and view your order history
- Click on “Shop & Orders”
- Click on “Order History”
- Locate the order you are looking for, and select “More Order Details” to verify your order is complete.
Four-week rolling calendars are also available under the “Tools” section of “My Business”, so you can keep track of your Auto Order cycle release dates.
Last modified: February 17, 2025
