Auto Order Normally Processed and Shipped Out

Due to the number of Auto Order orders that process each week, USANA collects payments and prints invoices over the weekends, on Saturdays and Sundays, so that the shipping department can pack them and ship them on Mondays, Tuesdays, Wednesdays, and Thursdays.

Auto Order cycles only process every four weeks (28 days) or every eight weeks (56 days).

Unfortunately, because Auto Orders process every four weeks (28 days), we are unable to accommodate customers who would like to keep the release date the same every month.

If you originally signed up at the end of the week, then you may receive your first Auto Order in as little as three weeks. This is because your Auto Order will process on the Sunday in of the same 4-week cycle in which you placed your initial order.

There are several ways to find out if your Auto Order has processed.

  1. Call or e-mail customer service
  2. Log in to The Hub and view Team Manager. If your order has processed, you will see the volume show up as Personal Volume (PV) for the week.
  3. Log in to The Hub and view your order history
    • Click on “Shop & Orders”
    • Click on “Order History”
    • Locate the order you are looking for, and select “More Order Details” to verify your order is complete.

Four-week rolling calendars are also available under the “Tools” section of “My Business”, so you can keep track of your Auto Order cycle release dates.

Last modified: December 1, 2020

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