Convention Ticket Cancellations
Ticket cancellation policy:
- Early-Bird and Regular single tickets are refundable with a $50 cancellation fee.*
- Kick Off single tickets are non-refundable.
To cancel an event ticket, please contact CustomerService@USANA.com with the following information:
- ID Number
- Name
- Event Name
- Reason for canceling
*If your visa application for the Americas & Europe or Asia Pacific Convention is denied, you are eligible for a refund.
When the event includes a virtual component, tickets are refunded to the virtual ticket price for those who would prefer to participate from home. When the event does not include a virtual component, tickets are fully refundable for individuals who send a copy of the visa denial letter.
Last modified: July 3, 2024
